American Custom Contractors was the best company that we have worked with for anything related to our house. The employees and managers were all incredibly friendly, helpful, knowledgeable, and responsive to our questions, and they took the initiative to make sure that everything went smoothly and well. Our first contact was with Brad, who was the reason that we chose American Custom Contractors in the first place. He helped us with many details, he took the initiative to remind us when we needed to make some choices, he responded immediately to our questions or concerns, and he kept every promise that he made to help us through the process. Blase was also instrumental in our choosing this company. He came to our house to explain the whole process, followed up on answering our questions, was very friendly, and made sure the scheduling was on target. Aaron (sp) was also helpful and on top of the progress. In addition to those people who started the process, the people who actually put on the roof were very professional. They worked all day, late, in order to finish, they cleaned up everything afterward, they were polite and friendly, and they worked tirelessly, making sure that the difficult details of our roof were perfectly finished. I have absolutely nothing negative to say, since the entire process and the end result were amazing. I would use American Custom Contractors and recommend them again with no hesitation.

The customer service was great and they did a great job!

Definitely I would recommend this company, great communication, quality material and labor, very professional.

The employees and crew members were extremely professional and knowledgeable during the entire process and installation. They did excellent work.

I felt like ACC was a true partnership and that you wanted what was best for us as we worked through our roof replacement.

Extremely professional. Quick response & great communication

my friends and neighbors have heard from me about how pleased I am and I would certainly recommend American Custom Contractors to them.

They did a great job.

Great service. Any questions are always answered. Any requests for assistance always accommodated. Great quality and neighbors are envious.

Very professional and hard working crew. Would highly recommend to anyone needing a roofing project.

American Custom Contractors did a top-notch job replacing our roof. We are very pleased with the workmanship and look of our new Brava Cedar Shake roof. The team was very professional and responsive from the initial bid to job completion. Kudos to the sales and management team: Yanni, Aaron, Blase and Joel. I was extremely impressed by the tenacity, workmanship, attention to details and responsiveness of the on-site crew and their lead, Gabriel, as they worked under extreme weather conditions to complete the job. I will put American Custom Contractors on the top of my list for any future home project and recommend them to my friends without any reservations.
Like

Alex was very helpful and informative and willing to negotiate. The roof team was very efficient and did a good job.

I'VE ALREADY COMMENTED WITH SEVERAL NEIGHBORS HOW I WAS VERY PLEASED WITH THE WORK PERFORMED.

ACC did a great job from initial inspection and estimates on my house following damage from tornado that hit Cecil County April 1st, 2023 and throughout the extensive repairs to my house.
They also performed repairs to my next door neighbors house and it looks like we both received new houses.

American Custom Contractors provided competitive pricing, outstanding results, kept to schedule and clearly communicated with me during entire project.

They were very professional and transparent. It was a good experience.

The contractor is really easy to work with. They have good communication, and contribute helpful information. They go above and beyond.

If anybody asks, will be happy to recommend you

American Custom Contractors provided an exceptional product and great service.

James and team were fantastic. James worked well with our insurance company and secured the repairs. Everyone from this company was professional and very responsive. A pleasure to work with.

Our reps were extremely nice and helped answer any questions we had. As well as the roofer guys.

It was a pleasure to have your company work for me . Quality workmanship and staff.

ACC removed and replaced a large roof for my company’s nonprofit partner. Yanni, Belter, Aaron and Joel did a great job from start to finish!

Sales representative did not explain that the wood siding would not be capped. When I step back and look at my home, I think it looks terrible

They worked with my insurance & after approval did the new roof & rear siding very quickly & did excellent work on both and leaving the property just as they found but with a nice new roof & house siding.

Very satisfied!!

Overall, an excellent experience and they were very patient in dealing with my insurance company.

The job was completed and looks nice; however, there were multiple issues with delays. American Custom Contractors did not complete a shingle match test timely which caused significant delays in the project, and they did not show up on the scheduled day/time twice (1-2 moth additional delay after the initial service scheduled day). In addition there were issues with my insurance and ACC that caused delays in the project and ultimate payment of the final invoice.

They did a great job and quicker than I expected. Also, took pictures of the completed work which I appreciate.

They are a good and reputable company. They do what they say.

I already referred them to my neighbor, and they're getting their roof done by America Custom Contractors.

They did an awesome job and was finished sooner than we expected!!! Great job!

Please be sure the contractor who comes out to the house properly knows how to do the work.

Despite weather-induced delays, they kept me apprised of the situation with our roof repair and came out first thing the next dry day.

They were very quick and efficient.

I love my new roof.

They came to me quickly in order to provide an estimate and discuss terms. Once agreement was signed, they moved promptly to schedule my service date.

Easy to work with. Kept me informed with status of work. Did the job on time.

Hans was phenominal. Explained everything perfectly. I made the insurance claim and he and Marc Debellis literally did the rest. All I had to do was sign the checks and pick a color. Hans and Marc were available anytime I needed them at all and always provided an answer in a fast time frame.

American Custom Contractors replaced the slate room on my 84-year old house and garage, complete with copper valleys and snow guards and replacing two roof windows. (Insurance paid for part due to damage from a tree limb, and I paid for part.) The initial staff I worked with,Cameron Giesman and Sharon Slocum were responsive and helpful. Once the project got underway, Aaron Horner and Blase Skully (the project manager) explained clearly how the work was going to be done. Blase especially had infinite patience and good humor as I asked him a million questions. The work was performed on schedule. The clean up each day and at the end of the job was good. In addition to the slate roof, there is a shingle roof on a small sun room in the back of the house. That roof had some damage from the tree limb, but insurance paid for only a small repair. When the repair was started, more damage was found, unrelated to the tree limb. Aaron suggested an economical and perfectly acceptable solution and we got the entire sun room roof replaced. Bottom line: The roof looks fantastic and I would highly recommend American Custom Contractors.

They were extremely professional and did an excellent job.

They were very professional, and the window installation was great. The installers were very respectful and accommodating as well.

They are not a local contractor, but they did a great job

They are a pretty good company and I have no complaints.

American Custom Contractors were prompt to come out and look at the job, the quote took a little bit and the communication was SLOW after that. How to schedule was not super clear but the job was done well and we are overall happy with the job. Happy to recommend to a friend.

It’s a well run organization with above average service that you don’t see much of these days . From the office staff to the installer crew everyone is kind and courteous, hardworking and knowledgeable. I was impressed with their skills and professionalism.

The communication was good, and the work was done well.

They did a great job both times they did work for me. Communication and timeliness needs improvement though

I received a cold call about my slate roof. ACC told me clearly what the process would be with my insurance, and the time it would take to secure insurance and make the repairs. Everything turned out exactly as they said. All relationships with management were excellent, and the crew worked really hard.

Quality workmanship