Everything was great
Very professional and easy to work with plu high quality workmanship.
I have already recommended American Custom Contractors to my neighbors
They were very professional, did the job on time and did excellent work.
Poor quality. Poor management. Poor communication. Poor clean up. Displeased with every aspect of the work preformed. Had to request a new Project Manager be assigned and still had issues after.
They were quick and everything was cleaned up and I would definitely recommend them.
American Custom Contractors did a good job.
Fantastic, excellent product, service and people. Beautiful wor.k!
I highly recommend American Custom Contractors. They are a great company in terms of on-time delivery, customer service, and product quality.
Expertise - If I could give 6 stars, I would. Each employee had their own tasks and jobs. They knew exactly what they were doing.
Areas Of Satisfaction - American Custom Contractors exceeded my expectations in terms of communication and quality installation.
I already have!
I have already recommended them to someone. I did it today, in fact.
Timely and hands-on communication and smooth process working out the insurance payout, inspections, etc.
They have outstanding customer service, and we are very happy with the results.
All phases of the project were professionally handled from start to finish.
Additional Comments - I’m generally hard to please but in this instance it was clear sailing from start to finish.
They followed through on what they said they would do and were relatively easy to communicate with
Areas Of Satisfaction - They exceeded my expectations with their communication, patience and their persistence with dealing with the insurance company.
Additional Comments - I really appreciated their communication with the insurance company because I felt like the insurance company wouldn't come through.
Recognized Excellence - Mike was great leading us through the insurance claim process. Joel was exceptional in his communication.
Areas Of Satisfaction - Overall, we are very please with the project and the professionalism
Additional Comments - Thanks for doing a great job. I would not hesitate to recommend you to friends and neighbors.
The American Custom Contractors were very accommodating. They came out several times to meet with the insurance agent. The guy was friendly and ready to help us get through the insurance company.
Areas Of Satisfaction - I would say American Custom Contractors met expectations with their service. Every time they said something, it happened quickly.
Additional Comments - The guys were absolutely on top of it from day one. I could not believe we got to a point with the roof getting repaired by the insurance company. They were out in two days and replaced the entire roof when they started working, and it was a big roof.
Very professional company to deal with, all the employees were kind and polite . Avi did a great job inspecting the roof and explaining all of the problems with the shingles to me , also explained these issues with the insurance inspector which made everything go that much easier on that end of the project . All installers did a wonderful job removing and replacing the roof along with cleaning everything up, all in one day.
Thanks for the great job !!!
Entire project to include the preparation of paperwork to go to my Insurance Company and all the preliminary work done by American was OUTSTANDING in every regard.
100 percent performance. !! Will recommend to all
Overall amazing experience from start to finish
There was such a lack of communication that the entire process was so frustrating. There would be no communication for like a month and then they would reach out to us and “catch us up” on the last month, rather than update us as things came about.
They are very professional. They provide timely service.
Christian did an excellent job throughout the insurance claims process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Custom Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys