Job was completed faster than expected and looks great!
I would highly recommend American Custom Contractors to anyone. From beginning to end of my project they continued to exceed my expectations.
They were kind and helpful with everything that they did.
I agree strongly, your team was great. The new siding looks better than I ever expected and your employees were nothing but professional, knowledgeable and courteous.
Overall great professional experience.
Wow what a great experience start to finish. Work was great. I knew what to expect due to excellent communication. I am happy with my new roof. Five stars on everything. If I need work done in the future, I know who to call.
They did an excellent job, I will use them in the future.
The work was done timely and a clean job was done.
I have already touted their wonderful company and highly recommend them. They are my go to contactor.
Because of the quality of the work and the efficiency with which it was done I would definitely recommend this company to a friend. The few issues that I had questions about were addressed and managed to my satisfaction and within a timely manner.
Another great job. Friendly, timely, all questions answered.
I will recommend them but tell them to be sure that they know EXACTLY what you want.
They stand behind their products.
American Custom Contractors worked tirelessly from first contact to job completion to meet my needs. They were particularly good at working with my insurance company’s adjuster to document the damage that justified my claim.
It was truly a positive experience for us from the initial survey to the final touch (tightening screws on gutter) completed by Belter. Everyone was very professional and courteous. However, your Billing Dept could have done a better job with the final invoice and in explaining my "out of pocket" cost. Most disappointing issue was that I received a letter from a debt collection company without your company ever communicating to me the issue. After I discussed this with Kate Nelson, it seems your company is taking a proper action to make procedural changes to this type of issue.
From the initial meeting through the end of the project, American Custom Contractors kept me well informed of what to expect and the progress of the job. Work was completed on time and on budget.
The work was done in a timely manner. They cleaned up well and were fantastic.
ACC did a great job. They were efficient, helped me to figure out how this would work through insurance, and scheduled the work immediately. The work was well done and they cleaned up nicely. Definitely recommend!
They worked so hard and were very efficient
They were fine to work with.
I had a very good experience from beginning to end with ACC. The staff was responsive and knowledgeable and I believe I was given a fair price.
All members of American Custom Contractors (ACC) from the estimator, project manager, to the installation team were very professional in the performance of their duties. Special thanks to Don Slocum for his persistence in dealing with my insurance company who only wanted to pay for roof repair, rather than replacement. Don carefully explained that roof repair would lead to further damage. The insurance company concurred with Don's persuasive argument and authorized the full replacement. Cameron Geiseman coordinated the process of ordering the shingles and scheduling the installation date. The installation team arrived on time and kept me informed of the process. Once the work was completed, the crew thoroughly cleaned up the debris and performed a final inspection. I highly recommend ACC to anyone interested in their service.
overall, it was pretty good
I received very good service!
Good, attentive and flexible communication, keeping our needs in mind.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Custom Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys