Excellent all around. Great to work with!
They were very professional from the start. The quote was specific and well explained. The wait for the installation was long, but that was beyond their control. I am having them come back today to repair the storm door.
Excellent service from start to finish. Knowledgeable and professional. Our new front door looks wonderful.
The sales process was very good. When the windows arrived, they had broken latches. We were asked to pay for them in full and put in a service request. This was very disappointing. Nevertheless, the service was done in a timely fashion, and the problem was solved effectively. The price was not cheap, but it was competitive, and we love the windows. So overall good, but delivering broken doors and then making us call to arrange their repair was annoying and could be improved.
We have recommended All American to neighbors and friends.
I would definitely recommend this company to friends and family. Product is high quality, salesman was honest, communication was good, and installation was professional.
It's a little early to tell long-term, but the quality of the windows and work seems to be very high.
The service from top to bottom the reminder calls to the professionalism of the installers and the support was great.
They're very thorough and on time and they're awesome. They did our windows as well.
Additional Comments - I was satisfied!
Recognized Excellence - Cody and the guys that did the install.
Absolutely thrilled with our new patio door and All American Window. Quality products and wonderful people to work with!
Everything went well from initial meeting through final installation
I am likely to recommend All American Window & Door Company because we are previous customers who are happy with the windows they did for us both times.
Areas Of Satisfaction - All American Window & Door Company exceeded my expectations on the quickness of the project. We thought it wouldn't be done until August, but it ended up getting finished in June.
They were very professional. They did a very nice job.
Recognized Excellence - The salesman Matt did an awesome job. Nico did very well with communicating and going over everything.
Areas For Improvement - I think they did a really good job. I don't have any complaints. This is the second time I've used All American. My parents have used them too. That's why I came back. They just did such a good job.
Areas Of Satisfaction - They met my expectations.
Additional Comments - Everything was professional and quality work. If I ever move and end up doing windows again, I'm definitely going to go with All American.
All American Window & Door Company had outstanding service, especially with the installation. They were detail- oriented, professional, and cleaned the area very well.
Types of work - They installed a picture window.
Schedule - They came three hours early, but I don't consider that to be negative
Recognized Excellence - Kaylee, Marcus and Alfonzo, and Wes for their exceptional service. I changed my mind, so Wes wrote a new contract with a different type of window. Kaylee worked around our schedule and not theirs. Marcus and Alfonzo did superb work.
Areas Of Satisfaction - They met or exceeded in all areas.
I was satisfied with the service and the quality of the windows.
Recognized Excellence - Ben, the salesperson, was very good.
Areas Of Satisfaction - Their timeliness met my expectations.
Overall, window quality was good. Couple of small issues with a few windows but should be taken care . installation was professional and prompt. We would highly recommend them.
Recognized Excellence - I was very impressed with the Lead Installer. He did an excellent job explaining the installation process, and the reasoning behind the process, to the other 2 installers. It was clear that he was getting them up to speed on door installation and I actually learned some things by overhearing his explanations.
All American Window & Door Company adhered to the project schedule, the crew was professional and efficient, and the work was done well and the job sites were clean and in good shape when the crew left. I removed one star from my rating because the crew was unable to finish out the drywall mud work around the trim of the window they replaced. The crew chief claimed the mud he had on site "was dried out" and "I never know what they're going to give me to work with..." That was disappointing. There was no offer to finish out the work later or an offer of any solution. I ended up doing the mud work and finishing the window trim myself.
Areas For Improvement - All American Window & Door Company did not fall short of my expectations.
Recognized Excellence - All the people from All American were very helpful.
Areas Of Satisfaction - All American Window & Door met my expectations all the way around.
We had them do two jobs for us. The first one was great, and so was the second one.
We have always had good luck with All American for our windows, siding and doors!
Recognized Excellence - Everyone was great!
Areas Of Satisfaction - Everything was fine. They kept to the length of time to put the window in. We were amazed sitting here watching them! They got the right window in place. It's beautiful. We like it!
Additional Comments - They are down-to-earth, hardworking guys without slacking off!
Areas Of Satisfaction - They met my expectations for everything.
Types of work - window replacement
Recognized Excellence - They were all good!
Areas Of Satisfaction - All expectations were met!
Additional Comments - It all went like planned, it was all good!
Pleasant, punctual, precise and great product
All personnel involved with this project, from selection of the window replacement to the installation to the repair of a defect in the surrounding woodwork, did an excellent job. Very professional and knowledgeable.
I will recommend American Windows to my family and friends.
Recognized Excellence - Everyone at American Windows were helpful and courteous.
Areas For Improvement - Everything promised us they did.
Areas Of Satisfaction - Getting questions answered was easy. No run around or delayed answers.
Additional Comments - I would recommend American Windows to my family and friends.
As usual, All American did a wonderful job on our siding project. We will definitely contact them for any future home projects.
All American Window & Door Company was very responsive and delivered what they promised.
Recognized Excellence - The All American Window & Door Company office lady that I spoke with on the phone was fantastic, pleasant and cheerful. Matt was also very clear, informative and wonderful.
Areas Of Satisfaction - All American Window & Door Company met and exceeded my expectations by providing a quality product.
I've used All American Window & Door Company several times before and they have always completed a great job and I am always satisfied with their performance.
Marcus worked really hard on the entry door. He could have used extra help early on. Jim did appear on site in the afternoon to help him. Marcus was very conscientious and wanted to do a good job. Jim was excellent and finished the doors with Marcus.
Roman mainly worked on the window. When he left mid afternoon we thought the window was done. It needed the screen and the windows would not come out for cleaning purposes and there were many sticky marks on the glass. Marcus (after calling his manager) was told how to fix the window so the panes could be removed. He cleaned the glass and put on the screen. Roman never told him about the window issues. Since it was dark out we did not see all the sticky mess on the glass & spent the next day cleaning the window glass. We felt Roman left his job unfinished and he did not inform Marcus of the issues. Marcus is to be complimented on his strong desire to satisfy the customer. If you have questions re the above feel free to call us 414-486-1406.
Quality Of Materials - Excellent. Very satisfied with the quality.
Quality Of Materials - Everything about our experience was perfect. The sales professional met with us outside to stay safe while presenting the product and giving us a quote. The showroom staff was friendly and knowledgeable. The crew was professional, wore masks and did a great job. We will be back for our next project.
We were very impressed with the quality of the door we had installed, along with the quality of the installation.
Recognized Excellence - I was very much impressed with how he did the job. My sons came in and said my gosh you got what you paid for on this one. I called your company to let you know what kind of employees you have.
Areas Of Satisfaction - They exceeded all of my expectations.
Additional Comments - I would never have a problem recommending your company. He didn't stand around and talk and waste time. He did his job methodically. I don't even want to use the door, I just like to leave it closed, it's so beautiful.
Recognized Excellence - Our sales rep Wes did an excellent job of detailing what types of windows and options were available - far better than the competition. He alone won us over after review 3 other leading vendors. During installation, the crew was courteous, observed COVID-19 distancing guidelines and well managed. The quality of their workmanship was excellent.
Recognized Excellence - I would like to recognize the installer.
Recognized Excellence - The two guys who came out and installed the door were really great and friendly.
Areas Of Satisfaction - The installation exceeded my expectations. The door and the trim work on the door are very clean and just looks great.
They are a very competent company.
The salesperson was very knowledgeable and friendly. He followed through on everything we wanted.
Recognized Excellence - I would like to recognize Dan for his exceptional service.
Areas Of Satisfaction - We got what we expected.
Additional Comments - We appreciate the work that was done.
I have already recommended them to someone!
Quality Of Workmanship - 6!
Recognized Excellence - I would like to recognize my salesman, Ben, and lead installer, Aaron.
Areas Of Satisfaction - They met/exceeded my expectations in all areas.
Additional Comments - So far, so good. I am very pleased!
Recognized Excellence - Both of the installers for they were very courteous, easy to talk to, and very professional..
Areas Of Satisfaction - The ease of installion and the way the crew worked,
Additional Comments - We are extremely happy with the whole process. Only recommendation is if a window was not replaced, the company should offer the option to ensure the outside of that window looks consistant with the others. In my case, the window is located in the large bathroom.
Recognized Excellence - I was happy with everyone I met
Areas Of Satisfaction - I told them not to worry about the bushes in front of my house they are going to be removed but they still took care around the bushes
Additional Comments - I was happy with the lady in the show room all the way to the people who did the installation
Extremely pleased with the entire process. Knowledgeable salesman who was very responsive and not pushy. Reasonable prices for a quality product, and kind and professional install crew who kept us informed and cleaned up after themselves. Thank you! Sales rep: Cody G. Install: Adam
Communication - They had excellent customer service.
Recognized Excellence - Daniel provided exceptional service?
Areas Of Satisfaction - I was satisfied with the time frame.
I am satisfied with the amazing quality of the product, customer service, quality of work, and excellent longevity on guarantees on the product.
Areas Of Satisfaction - Their quality of the products, workmanship, and product guarantee exceeded my expectations.
Additional Comments - I will absolutely be using them for future projects as well.
I am still waiting to hear back from the installer!
Long story short...Great company to work with. Top notch employees
Quality Of Workmanship - The only thing I'm not a fan of is that the nails used to cover the door frame is visible. I'm not sure if this is avoidable but I'm going to try to sink them a little and add some type of way to cover the heads. It's not a huge deal but everything else looks so clean and beautiful, that stands out to me.
Recognized Excellence - The whole crew was great, but I would like to take this opportunity to say the AAWD's receptionist was probably the nicest person I've talked to at least in customer service, if not ever. Whether on the phone or in person, she was so happy and polite.
Areas Of Satisfaction - The whole process was great. The crew was very easy to communicate with and they seemed to be happy with what they were doing. To me thats important that a crew that comes to people's houses are happy with there job and take pride in there work
Additional Comments - Hopefully you guys keep this review in my records. Please put in my records this note. I would like to request the same crew when I do windows with AAWD
Recognized Excellence - Aaron, Marcus, Jim & Roman did a fantastic job. Appreciated them coming the day after Christmas, I know that was hard.
Areas Of Satisfaction - Great group of guys. Friendly, helpful & polite.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of All American Window & Door Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys