Accent Roofing / LeakSmith

Accent Roofing Service, a “BBB A+ Rated Company” has provided over 25 years of quality residential roofing contractor services to our customers. As a full service company, we have the know-how to handle any kind of job.

Roof repair, Roof,
GuildMember since 2015
Guildmember since 2015
Feedback Milestone
20 Consecutive Great Reviews 2018
Feedback Milestone
50 Consecutive Great Reviews 2017
Feedback Milestone
50 Consecutive Great Reviews 2016
Feedback Milestone
20 Consecutive Great Reviews 2015
All project locations are approximate
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Response
Accent Roofing / LeakSmith   Dear Mr. Booher , After seeing this out of character review and survey I researched your contract, interviewed the salesman and project manager, and viewed the project photos. After gathering as much info as possible I have come to the opinion that this is a simple misunderstanding. The contract very very clearly has a line item that says - $738 (interior), it was deducted because we were not hired or contracted to do that work. I’ve spoken to your salesman, I asked him to make sure he goes over things like that until the client clearly understands the terms and conditions. He assumed that you did because you signed the contract after he went over it line by line. He also gave you the number to the painter we use over the phone. In regard to the insurance , we sent State Farm a supplemental estimate on June 18th, which they acknowledged by email. That email was forwarded to you by me along with a screen shot of the contract earlier this week. Once we submit documents to the insurance company it is then in their hands to process the request or to call us to discuss it. They didn’t call so we assumed that it was processed. We also didn’t hear from you , you had Mikes number and told me personally on the phone that you never reached back out to him after the roof was installed, instead you sent 1 email to my assistant who sends out reminders , and survey request. She says she never saw the email and couldn’t find it when we looked for it in her inbox. What may have happened is that you replied to our automated scheduling email which is a no reply email and would not have been received. Bottom line is that your assertion that we didn’t do work we were hired to do and didn’t contact the insurance company as promised just doesn’t line up with the documents and facts that I can find. The good news is that you did say that we did the roof well, which is what we were hired to do. I’m very sorry that you felt brushed off of slighted by us, as that was not our intention. Having completed the roof , gotten your approval on the finished roof and having contacted State Farm we were under the distinct impression that our end of the project was complete. Mike makes himself available quite often for his clients and I assure you he would have promptly resolved this misunderstanding had he been notified by phone call, txt, or email. Since none of those avenues were pursued we were a bit shocked to see this review and survey. As I mentioned to you by email the day this was posted I have since re-sent state farm the supplemental estimate , copied you on the email, and will follow up with them personally to see that it is approved and you are sent the money to reimburse you for the discrepancies. If you have any questions or concerns please feel free to contact me any time 7 days per week. Kind Regards , Phillip Scribbins General Manager Accent Roofing Service My contact info is at the bottom of the emails we have exchanged the last few days.
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