*** BUYER BEWARE *** Verified Customer ***
Service Date: Saturday, May 14, 2022
Here’s 5 Important Reasons To NEVER Use Academy Air
1. BAIT & SWITCH – The salesman quoted me for a 2.5 ton, 15.5 SEER Lennox AC unit, but on the day of installation they arrived with a Coleman.
2. LYING SALESMAN – On Thursday, May 12, 2022, I was told by Brandyn, an employee of Academy Air, that I had to have a full system replacement when only the AC needed to be replaced. This was a deceptive sales gimmick to get me to replace the full system.
3. OVERCHARGED – I was charged $13,755 for a replacement AC system that I did not need. I only needed a new AC unit, but was told I had to replace the furnace also.
4. PREDATORY PRACTICES – To all ladies, and those not experienced with HVAC repairs and replacements DO NOT USE THIS COMPANY! My twin brother had them replace his AC unit. He was treated equitably, however, I was preyed upon and lied to. I was misled about my AC unit replacement options and overcharged in the process for work that was not required. Do not trust this company!
5. VIOLATED COUNTY BUILDING PERMIT REGULATIONS – I was told by Brandyn that Academy Air would obtain all required permits and inspections. They LIED AGAIN! I called the Building Department only to discover a permit was never obtained for my home, and the company still have not had the work they did at my home inspected, as required in my county. They replaced wiring and never had a permit to do that type of work.
6. UNRESPONSIVE MANAGEMENT – After I learned that I was lied to and coerced into a full system replacement that was not required, I contacted the company and spoke to Brandyn, the original lying salesperson, and his manager, John Siegler, Director of Sales. To date, nothing has been done to resolve these issues despite my repeated calls.
SPARE YOURSELF THE AGGRAVATION AND RIPOFF!

Their technicians are helpful and they were able to get me scheduled pretty quickly when I called. The job seemed a little expensive but that can be the standard.I didn't have anything to compare it too. Nothing was priced outrageously.

Academy Air is professional, honest, and has reasonable pricing.

They provided a fast, prompt, and courteous service.

I don't appreciate the constant push to spend more.

If this would have been last year, I would have given a 5 stars. But the last person that came, did nothing. He came in said a few things and walked back out. I said "what about the other stuff?". He said, "we dont do that" but they have always done it before. He didn't clean up after his mess. I would rate them a 0.

It seems that there is someone new every time they come out and they have a trainee with them. This causes the service to take longer than needed.

They are awesome. They always call to remind me they are coming out. When they call they let me know who is coming. They always work around my schedule.

I think they were very professional.

My experience with them was less than impressive. I'll never call them again for anything.

The technicians always come out and handle any issues when we call.

Academy Air was very knowledgeable. The representative was very knowledgeable about the service and was very patient with explaining to me what they were going to do within the service. They went step by step. I was freaking out when my system went out. I didn't know what was going on with it. They explained everything to me and what they would do to repair it. I was really impressed with that.

They have always been very responsive when I have called, have taken care of things, and explained everything very well!

We were perfectly satisfied.

I recommended Academy Air to my daughter. They put in a new furnace just yesterday.

He was efficient, on time and he went right to work.

The company was there when we needed them.

Kind of pricey.

The service tech was genuinely concerned with my family after inspecting the home. It wasn't just a random job. He cared about our safety.

They have always provided good service for my mother and myself.

I think they get out there pretty quick. Most companies take about a week to come out but they came within a day or two.

The technicians were clean and neat.

Academy Air offers prompt, courteous service.

Excellent service!

They are very professional.

The technicians were very professional and did the work in a timely manner.

Academy Air was very punctual. I have been very pleased with what they have done.

Jay was very knowledgeable and friendly. He is a nice person and an asset to the company.

They are always very professional and do a good job; they are very courteous.

I was disappointed with the technician that came out. The pricing was too high after doing my research.

They are a good company. They represent quality. They are honest and upfront with me.

They need to ask for a different installer.

Academy people were very professional and courteous. Would recommend them to everyone!

Always good on time. Always friendly and knowledgeable.

We have used them for heating and cooling and electrical services and every time we have been delighted. They're an excellent company.

I have lost the former confidence in Academy Air that I once had. Every time they come out to perform a service there is always something that needs to be fixed. Academy Air installed our system 7 years ago. I understand that things go wrong but it is always something big that needs to be repaired. We have made complaints. I am now very suspicious.

Over the years their service has been very good but over the last 2-3 years, I have been the one to reach out to get the appointment scheduled for our annual tune-up.

I was really pleased with everything.

I have had my equipment seen by other company and found out I was lied to just so your company could sell me a unit I did not need!!!!

I was satisfied with them.

They exceeded my expectations with efficiency, knowledge, and being able to explain how something worked. I've always appreciated that.

Very courteous, very respectful of your property and overall good quality.

I have worked with Academy Air for over a decade and they are professional, do amazing work, their pricing is
competitive, and I highly recommend them.

The technician Arianna did an excellent job! Her PR skills are outstanding; she was thorough and made things easy to understand!

Academy Air exceeded my expectations because they were courteous, respected my home, and they put the shoe covers on without me asking. They also listened to me and I had a lot of questions.

Academy Air listened to what I wanted and tried to find a solution to what I needed.

They came out and serviced my heat pump for winter. I am totally satisfied.

Academy Air is a great company to do business with. I have been very pleased with everything they have done and I highly recommend them. The customer service is great.

We have been with Academy Air for many years and have been very pleased with their service, promptness, and professionalism.

Academy Air's price is reasonable and I believe they did a good job. I have seen quality work so far, but I wish they had better communication. When we got into the contract there was no mention of what materials specifically we would be using. I wish that was explained from the very beginning. I would recommend them in the future, but I would advise the homeowner to ask more questions in the beginning.