Their technicians are helpful and they were able to get me scheduled pretty quickly when I called. The job seemed a little expensive but that can be the standard.I didn't have anything to compare it too. Nothing was priced outrageously.
Academy Air is professional, honest, and has reasonable pricing.
They provided a fast, prompt, and courteous service.
I don't appreciate the constant push to spend more.
If this would have been last year, I would have given a 5 stars. But the last person that came, did nothing. He came in said a few things and walked back out. I said "what about the other stuff?". He said, "we dont do that" but they have always done it before. He didn't clean up after his mess. I would rate them a 0.
It seems that there is someone new every time they come out and they have a trainee with them. This causes the service to take longer than needed.
They are awesome. They always call to remind me they are coming out. When they call they let me know who is coming. They always work around my schedule.
I think they were very professional.
My experience with them was less than impressive. I'll never call them again for anything.
The technicians always come out and handle any issues when we call.
Academy Air was very knowledgeable. The representative was very knowledgeable about the service and was very patient with explaining to me what they were going to do within the service. They went step by step. I was freaking out when my system went out. I didn't know what was going on with it. They explained everything to me and what they would do to repair it. I was really impressed with that.
They have always been very responsive when I have called, have taken care of things, and explained everything very well!
We were perfectly satisfied.
I recommended Academy Air to my daughter. They put in a new furnace just yesterday.
He was efficient, on time and he went right to work.
The company was there when we needed them.
Kind of pricey.
The service tech was genuinely concerned with my family after inspecting the home. It wasn't just a random job. He cared about our safety.
They have always provided good service for my mother and myself.
I think they get out there pretty quick. Most companies take about a week to come out but they came within a day or two.
The technicians were clean and neat.
Academy Air offers prompt, courteous service.
They are very professional.
The technicians were very professional and did the work in a timely manner.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Academy Air as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys