I was very satisfied with the quality of the product.
I am so happy with the product and performance of Ability Flooring in installing my new wood floor. There is no hesitation in recommending their professionalism, product and service. Call them if you need new flooring.
Overall, I was just super satisfied with the overall experience, from beginning to end, from the very first day, when I called them. Alicia, in the office--she was phenomenal. We were in a tough time with a different vendor, after going with our first visit to meet with Rick and Shane. All the guys in the shop made us feel like there was light at the end of the tunnel. They did everything. They had samples to pick from, and we picked a hickory wood floor we fell in love with. When it came to install, the team was a gentleman and younger gentleman. They were so professional and so nice--just awesome. I felt completely at ease with them here in my home, and I cannot say enough great things about them.
Areas For Improvement - They didn't fall short at all; they actually exceeded our expectations.
Areas Of Satisfaction - I was just satisfied with their craftsmanship, and the way they were able to just work with our staircase. A previous vendor recommended something awful for our staircase. It would have been cutting it up, and he told me, 'Don't do that to your stairs; it will ruin your stairs.' He came in--not even in trying to get me to go with him--and he said, 'Don't do that your stairs.' Basically the other vendor wanted us to do laminate on our stairs. Thankfully, they did custom work on our staircase with wood. Shane stained it himself. Everybody who comes to our home says how awesome our staircase looks. I'm just so happy.
One of the best in the business! Always perform as promised.
Over the course of four and a half months, I had been stuck with wood floor refinishing contractors who either abandoned the job halfway or would string me along for weeks before telling me they don't do that kind of work. Once I got in contact with Ability Flooring, the time between the consultation and the completion of a beautifully restored floor took all of three days. I only have one wood floor, so I can't use their services again for a very long time. But I would recommend Ability Flooring to anyone in need of wood floor restoration without hesitation.
Areas Of Satisfaction - The thorough explanation of what methods and tools they were going to use and why, because it inspired confidence they know what those processes and tools are used for and that they have experience restoring floors with them.
The workman who did the actual work was very thorough, kept us informed and the follow-up was good too!
Likely To Recommend - Yes, I would without hesitation! I might add they are one of the few companies we would recommend because you can get yourself in trouble recommending people and I feel confident with them! They did what they said they would and they were highly recommended to us also. The workman who did the actual work was very thorough, kept us informed and the follow-up was good too!
Areas Of Satisfaction - I thought the entire experience was good from when they came out to do the estimate to the communication of what they would do and then we got the estimate and it listed it thoroughly and then, of course, the process of doing the work that was good too. It's one of the few companies that actually delivered what they promised!
Lead Source - I actually heard about them from another acquaintance, they had done the work in their house so we were able to see the work they had done. It was very nice. There were also 2 or 3 other people who were satisfied customers as well. I have never heard anything bad about them and you want to go with a company like that! We thought their prices were very reasonable as well and we didn't even bother to get another estimate after we saw their work!
Areas Of Satisfaction - They were very professional and did a great job.
Areas Of Satisfaction - Quality of work
Very friendly and professional. Did "EXACTLY" as I requested.No fussing or trying to pressure sell me on something I didn't ask for. I will definitely use them to do my other bedroom floors.
Overall we are pleased with Ability Wood and how committed they were to making sure the project was "right" to the best of their ability. They value their reputation and want all customers to be happy with the end product.
Very ProfessionalExcellent Workmanship
Ability exceeded our expectations from the estimate to the finished job. We were skeptical about how well our 50 year old floors would clean up and how expensive the job would be. Our old floors looked like new on day one when the sanding was finished and there was no dust left behind. The price was very reasonable and affordable. The hardest part was removing all our furniture from 3 bedrooms and clothes from the closets. Our floors look and feel fantastic.
Areas Of Satisfaction - They were efficient and got every edge and corner sanded clean even in the closets and we have six closets. I looked for dust when they were done and did not find any.
Dont bother calling anyone else Ability Wood Flooring is the best. They are professional and they will take care of your home like you would. I am a designer for Edwards interior concepts.
Areas Of Satisfaction - I was most satisfied with their cleanliness, they leave nothing behind. The attention to detail is great.
Additional Comments - They are the best!!!
Areas Of Satisfaction - They were very willing to work with me to create a stain color that matched my vision for the floor.
The company and the personnel exceeded expectation. The floor looks tremendous, and my wife and I are very happy.
Additional Comments - We are thrilled. We moved into this house in 2003 and determined not to buy a new one but to remodel. The biggest change was to the entire floor system, and it turned out far more beautiful than we expected. We are thrilled with the decision.
Areas Of Satisfaction - They were very flexible with any changes that came up on our end with the schedule, and with meeting up with us when we needed on off hours.
The entire staff at Ability Wood Flooring was incredible! I would recommend them to everyone. The staff came together on my project like it was their own. The team that did the work in my home were true craftsmen and communicated with me personally as to their progress. It is rare to find a company this dedicated and together in the customer service field. A++
Areas Of Satisfaction - I have used Ability Wood Flooring before, and I am always completely satisfied.
Areas Of Satisfaction - Alex was great at keeping me informed of changes that happened. Communication from the start was the main reason I used them
If I ever have any more wood flooring done I would call them. The people are the best and they do a very good job.
Areas Of Satisfaction - I was most satisfied with the overall job that he did. It exceeded my expectations.
Ability performed above expectations on a complicated floor. They finished well ahead of expected time.
Areas Of Satisfaction - They finished job in much shorter time than was expected. The floor looks beautiful.
Our entire experience with Ability Flooring showed they are a family friendly company with the upmost professionalism. My husband and I had various complicated issues in our home due to other home remodeling delay's and Ability Flooring did everything above and beyond our expectations to adjust to our changing needs. While most homes might not go through all the complications we experienced, it certainly showed the extent to which you can trust and rely on them to be flexible in all your needs to make your flooring project a complete success.
Ability did a excellent job refinishing my existing hardwood floors and installing new LVT flooring in my home. I had a very tight schedule and they accommodated it on time and under budget!
Great family owned company. They care and their level of professionalism is 5 star.
Very professional - good communication. Job was done well and on time.
We had a really good experience, and they are really nice people.
From day one it's been a pleasure doing business with Oak Crest. Pedro Leon was excellent. He was very informative, he knew everything about the job that had to be done, and answered all our questions. He made the experience of replacing the roof pleasant.
We are very pleased with the sales process and the communication by Greg Proch.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ability Wood Flooring as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys