From the initial time they came in and talked about the work to be done versus the work actually completed seemed to be much less. I got the bill very late after the work was done. They immediately sent me past-due notices when I had just received the bill.

they were slow, not on time, and not good workers

They did what they were supposed to do and got it done.

They stole from me, and I have a police report for them.

I would rate a 3.5.

911 Restoration does great work and they are great to work with.

What started out as a simple water mitigation job to dry out a wet beam turned into a massive asbestos abatement. The loss of my house for four months and terrible workmanship, and customer service from 911. Thankfully the employee that caused the majority of my issues no longer works there. I however can't excuse the poor quality of the work performed. after 3 return trips to have them fix things I finally gave up and had my kitchen cabinet contractor fix the last of their mistakes. The only bright side was that they were willing to start repairs prior to getting written approval from my insurance company so there weren't any further delays.

Lack of communication and timely proejct management.

Communication was poor, never on time, and my basement still smells moldy

1 star, although it started out extremely promising and they were very attentive. As the work went on, items were not ordered when they said they would be and people were not showing up when they were supposed to. The job wasn't finished. There are still two outstanding issues and no one has gotten back to us regarding that.

Would not recommend them

During the COVID crisis they called to check on me. They started the work and everything was shut down and they did call periodically to check on the family.

They were very professional, caring, and they listened to any questions we had. They were always available, including Michelle, Jose, who oversaw the project, and Neil, that did the work. Everyone was very cooperative, caring, and professional. They did a great job and I would highly recommend them.

I am very happy with the project overall, but there are some areas in my garage where the paint needs to be touched up.

People were a little rough around the edges. They did not take there time running a razor blade around the trim before removing the board. The result was additional work to repair the walls because it ripped the sheetrock. They also did not remove all the nails in the wall. There seemed to be much effort to get as much money from the insurance company as possible. However, the insurance company, on the other hand, is looking to do as cheaply as possible taking many pictures: The end results, in this case, the job was complete but there was much dramma. Also, Room for thought wrong house guys Orange Ct, not Limerick ME.

We had water damage in a finished basement room. 911 came out and setup dehumidifies and dryers as planned and this worked well. They were also supposed to take out all damaged materials and household goods. They did this and left materials in my exterior patio room. They were supposed to take it all offsite. This didn’t happen after at least one come back. I still have bags of wet ceiling tiles to dispose of myself. The rest of their work was fine. They were responsive but I am not certain a their workers were in sync with their management team on what specifically they needed to do with my project.

The biggest problem we encountered was a lack of consistency in regards to leadership of our project. We had 2 contractors leave during our 2 month kitchen remodel. It did not run smoothly. There were issues concerning an appliance we did not want to replace but because parts were broken when removing them, we had no choice but to buy a new one. The project took much longer than expected.

911 did a good job

Everyone was simply wonderful. I would recommend them completely. They did a great job.

I was very, very, very impressed with their punctuality, their professionalism, their knowledge and how quickly they resolved my issues. They worked directly with the insurance company. Overall it was defiantly a 5 star rating all across the board. I would recommend they again and again and again.

Area For Improvement

Area For Improvement - Fully met my expectations.

Area Of Satisfaction

Area Of Satisfaction - You were very responsive which was key.

I have already told my neighbors in the complex and my family how trustworthy and thorough and courteous the people were while I was under stress due to the damage to my home. I will continue to recommend 911 Restoration!!

Employees Professionalism

Employees Professionalism - Being an older person living alone, these men made me feel comfortable and secure and did a super job of deconstructing my bathroom damaged by water from upstairs neighbors. Left the home in clean condition andmade certain the room was dry with no mold threat.

Likely To Recommend

Likely To Recommend - I have already told my neighbors in the complex and my family how trustworthy and thorough and courteous the people were while I was under stress due to the damage to my home. I will continue to recommend 911 Restoration!!

Areas Of Satisfaction

Areas Of Satisfaction - Very responsive and the job was completed as quickly as possible.

911 Restoration - MA did a great job.

They act very professional. They were able to answer all my questions. They went the extra mile to get the insurance company to cooperate to get the work done correctly.

Go 911 Restoration.

I highly recommend them.

911 Restoration - Long Island did good work in our home. They were very nice and clean.

Lewis was very responsive and quick to come out to help us with our situation. We had a mess in the basement. Lewis was very professional and friendly. More people should be like him. I spoke with another gentleman who was not as nice. That is why we called 911 Restoration.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with their arrival time and efficiency of the operation.

Louis and Robert were extemely supportive and had a lot of information, and I appreciate their kindness and professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism and approachability of the employees.

There was no explanation on who/wast 911 was as well as nothing for what they were doing when all they were supposed to do was water mitigation. They were taking measurements and pictures and I wasn't told they were doing that or why.

Additional Comments

Additional Comments - 911 Restoration was very good.

Areas Of Satisfaction

Areas Of Satisfaction - The project manager was very thorough.

Additional Comments

Additional Comments - We're very satisfied.

Awful. Project manager, Jose Samaniego, admitted he “forgot about us.” Never called us to tell us agreed upon date they could no longer come despite promising they could since we wanted painting done before carpet was replaced 3 days later. Never calls back. Cost my wife a full days pay as she took off to be home for them the day they were to come. Find another company. Unprofessional, unreliable, and irresponsible!!!

The two guys that were cleaning took very good care of our property as if it was their own. They cleaned pictures, and were very thorough and careful with everything. They always asked if it was okay before they moved or touched anything and they were very courteous.

Areas For Improvement

Areas For Improvement - We were kind of in shock about the fire and I asked Liberty Mutual if someone could come in and just tell me what the damage was and they told me that the only way that they could tell was to send the cleaning company. 911 Restoration said I would need to rip out all of the walls and I trusted that but in the long run, I don't think the cleaning/clothing company needed to be involved. They took all of my belongings from the second floor and left me without things. I was given no choice in that part because they came that night and I was left with nothing.

Areas Of Satisfaction

Areas Of Satisfaction - The owner that came in told us that it was damaged and that the walls needed to be replaced because they would always smell like smoke and I trusted what he was telling me.They did a really good job cleaning other areas outside of the room that caught on fireThey were very thorough.I was very comfortable with what the boss was telling me what needed to be done.I didn't feel comfortable with the cleaning people.

Additional Comments

Additional Comments - Mike, Al, and the other gentleman from 911 were very professional.

We were given a quote that was reasonable and when the workers returned to do the job, they gave a quote that was higher and the original contractor denied that it had been the reasonable quote.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the workers themselves. They seemed very competent and helpful.

Areas For Improvement

Areas For Improvement - 911 Restoration - Westchester did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their promptness and thoroughness with the clean up.

Areas For Improvement

Areas For Improvement - I felt 911 Restoration did everything to expectation. This is a specialized service and as a consumer who needs piece of mind you provided it.

911 Restoration provided me with awesome customer service.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied in all areas of my experience with 911 Restoration.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, 911 Restoration did well.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their promptness in dealing with the issue.

Additional Comments

Additional Comments - Thank you, Frank.

Jose was wonderful!

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied that they emptied everything out and wrapped everything. There was a lot of glassware and everything is in tact.

911 crew members were very professional and worked so hard! I have no complaints! Their work quality was excellent!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their timeliness. They were always on time and they cleaned up great.

Additional Comments

Additional Comments - They were wonderful.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their courtesy, compassion and promptness.

Area For Improvement

Area For Improvement - everything was handled well and process clearly explained. nothing fell short as far as I can tell

Area Of Satisfaction

Area Of Satisfaction - timeliness, professionalism

Area Of Satisfaction

Area Of Satisfaction - Rapid response to the problem, thoughtful follow up , and professionalism of all involved

Areas Of Satisfaction

Areas Of Satisfaction - I was very pleased with the service if I have to have this problem again I will definitely call