They were very professional and reachable whenever I had questions and concerns. They did a great job and took great care of all my funitures.

The project was handled with professionalism from start to finish. Great care was taken to protect the areas of my home from where the work was being done. I highly recommend Restoration Operators.

They did a wonderful job hard workers and very respectful while working in my home

From the initial time they came in and talked about the work to be done versus the work actually completed seemed to be much less. I got the bill very late after the work was done. They immediately sent me past-due notices when I had just received the bill.

they were slow, not on time, and not good workers

They did what they were supposed to do and got it done.

They stole from me, and I have a police report for them.

I would rate a 3.5.

911 Restoration does great work and they are great to work with.

What started out as a simple water mitigation job to dry out a wet beam turned into a massive asbestos abatement. The loss of my house for four months and terrible workmanship, and customer service from 911. Thankfully the employee that caused the majority of my issues no longer works there. I however can't excuse the poor quality of the work performed. after 3 return trips to have them fix things I finally gave up and had my kitchen cabinet contractor fix the last of their mistakes. The only bright side was that they were willing to start repairs prior to getting written approval from my insurance company so there weren't any further delays.

Lack of communication and timely proejct management.

Communication was poor, never on time, and my basement still smells moldy

1 star, although it started out extremely promising and they were very attentive. As the work went on, items were not ordered when they said they would be and people were not showing up when they were supposed to. The job wasn't finished. There are still two outstanding issues and no one has gotten back to us regarding that.

Would not recommend them

During the COVID crisis they called to check on me. They started the work and everything was shut down and they did call periodically to check on the family.

They were very professional, caring, and they listened to any questions we had. They were always available, including Michelle, Jose, who oversaw the project, and Neil, that did the work. Everyone was very cooperative, caring, and professional. They did a great job and I would highly recommend them.

I am very happy with the project overall, but there are some areas in my garage where the paint needs to be touched up.

People were a little rough around the edges. They did not take there time running a razor blade around the trim before removing the board. The result was additional work to repair the walls because it ripped the sheetrock. They also did not remove all the nails in the wall. There seemed to be much effort to get as much money from the insurance company as possible. However, the insurance company, on the other hand, is looking to do as cheaply as possible taking many pictures: The end results, in this case, the job was complete but there was much dramma. Also, Room for thought wrong house guys Orange Ct, not Limerick ME.

We had water damage in a finished basement room. 911 came out and setup dehumidifies and dryers as planned and this worked well. They were also supposed to take out all damaged materials and household goods. They did this and left materials in my exterior patio room. They were supposed to take it all offsite. This didn’t happen after at least one come back. I still have bags of wet ceiling tiles to dispose of myself. The rest of their work was fine. They were responsive but I am not certain a their workers were in sync with their management team on what specifically they needed to do with my project.

The biggest problem we encountered was a lack of consistency in regards to leadership of our project. We had 2 contractors leave during our 2 month kitchen remodel. It did not run smoothly. There were issues concerning an appliance we did not want to replace but because parts were broken when removing them, we had no choice but to buy a new one. The project took much longer than expected.

911 did a good job

Everyone was simply wonderful. I would recommend them completely. They did a great job.

I was very, very, very impressed with their punctuality, their professionalism, their knowledge and how quickly they resolved my issues. They worked directly with the insurance company. Overall it was defiantly a 5 star rating all across the board. I would recommend they again and again and again.

Area For Improvement

Area For Improvement - Fully met my expectations.

Area Of Satisfaction

Area Of Satisfaction - You were very responsive which was key.

I have already told my neighbors in the complex and my family how trustworthy and thorough and courteous the people were while I was under stress due to the damage to my home. I will continue to recommend 911 Restoration!!

Employees Professionalism

Employees Professionalism - Being an older person living alone, these men made me feel comfortable and secure and did a super job of deconstructing my bathroom damaged by water from upstairs neighbors. Left the home in clean condition andmade certain the room was dry with no mold threat.

Likely To Recommend

Likely To Recommend - I have already told my neighbors in the complex and my family how trustworthy and thorough and courteous the people were while I was under stress due to the damage to my home. I will continue to recommend 911 Restoration!!