Brian should be hired anywhere, he was a fantastic fellow! Mrs. Lewis is a doll, she made me feel like life is worth living! She talked to me and made my day every time I spoke with her, she could run the whole company alone! I had a wonderful experince with 911 Restoration NJ!
Multiple aspects of the work had to be redone, because the initial completed work did not meet code. The installation of the backsplash tile was done improperly, so the desired pattern was not achieved. Cuts had to be made to the inside of the kitchen cabinets to allow for electrical outlets, a gas meter, & a power cord. The cuts made were so oversized & rough that faux backs & bottoms had to be installed in the cabinets to hide the undesired large openings in the backs/bottoms of cabinets & damage to the bottom of a cabinet.
Great outfit to deal with Competent and affable
Everything was fantastic.
After three different crews and four days later the work still wasn’t done properly. First and second crew left drywall tape exposed after finishing and painting the walls. Plastic baseboards that didn’t match the REAL WOOD RED OAK baseboards and the carpentry work on installing the baseboards was really bad. Nails were sticking out, gaps that were in some areas at least an 1/8 inch wide so the corners didn’t even meet. One area of shoe molding only had one nail holding it on the wall. They tried using caulk to fill these gaps that made it look ridiculous. The third crew fixed most of these mistakes but some of the drywall finishing still wasn’t great. Needless to say I would never use 911 Restoration again.
When something goes wrong, 911 Restoration needs to notify the homeowner right way and not let them find out later.
They do not do top quality work. They put in the wrong color of wood floor
They did what they had to do and that's it.
a quality rebiuld of my bathroom and bedroom window and rug no complaints at all the employees of 911 were specific and on point.tom a forman in my area great person to work with anyone will like their work. thank you again for a terrific job well done. harry torres elizabeth nj
I appreciated the professionalism of the crew who came to clean up after we experienced a sewer backup in our basement. They did a great job and left everything clean when they left. I didn't have such a great experience with the restoration a few weeks later. A new crew came each day and they were often uniformed about what needed to be done. They just sent whoever was available that day. The end result was good. I was satisfied but felt I needed to manage the restoration process.
They were very professional, but the main problem that I had was the workers left their personal items such as food wrappers in my home.
They did a nice job and were on schedule. They worked really hard.
very good company, met our needs. Props to Josh for being so attentive to our needs. Job well done
I think their workers are professional, courteous, and they work in a timely manor. For every item that they took out, they took pictures and documented. 911 Restoration was very organized.
Robert was very good to work with. The two women in his office were really great and there for me and very helpful.
Above and beyond what I expected, The crew did a great clean job.
I would never hire this company for anything! Very poor service! Wrecked my kitchen cabinets in the process. Very untrained workers! It is the worst company I have ever dealt with in my 77 years of living! This company should not be doing work for Liberty Mutual or any other insurance company!
Amazing experience through and through... Josh and team were the exact professionals we needed to help rebuild our basement... it even came out better than what it was before!
911 Restoration did a good job!
When 911 Restoration - NJ came to disinfect my home, they used entirely too much fabuloso, it wasn't a good disinfectant that they used.
Great bunch of guys!
I rated this 2 because there are some details of the process the customer should know.1. When removing molding, tile, flooring, carpet, and any architectural detail, 911 restore should ask the customer if the damaged item was part of customized architectural and design work. If so SAMPLEs of the demolished architectural material should be saved for any reproduction work that needs to be done during a rebuild.2. removal of hardware mounting screws, like hinge screws ... countersunk for the hinge and appropriate length for hinge mounting ... should be bundled and bagged with the removed hardware for re-mounting of the door and/or cabinetry. In our situation screws were lost during demolition and replace with the wrong style preventing remountin of doors. Specifically, sheet metal screws for metal wall framing were used.3. Any removed and salvageable furnishing, cabinetry and or architectural work, should be kept together for subsequent restoration work AND, in the 911 process, must be reviewed by the customer before bundling and boxing for storage.
These people were sent via Allstate Insurance after wind storm damage. I wasn't given a choice on contractors. Use at your own risk, but consider yourself warned.
I was very satisfied with the workmanship of the worker and 911.
Great service and great people. Highly recommend 911 Restoration - NJ
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