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GuildQuality surveys
Customer satisfaction
Of 197 customers surveyed, 60 respondedReviews 42
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
Recent reviews
Yakubu S.
I would rate a 3.5.
Carmen H.
They were very professional, caring, and they listened to any questions we had. They were always available, including Michelle, Jose, who oversaw the project, and Neil, that did the work. Everyone was very cooperative, caring, and professional. They did a great job and I would highly recommend them.
Barbara H.
I am very happy with the project overall, but there are some areas in my garage where the paint needs to be touched up.
JOSEPH S.
911 did a good job
Eileen C.
Everyone was simply wonderful. I would recommend them completely. They did a great job.
M.D.R.
I was very, very, very impressed with their punctuality, their professionalism, their knowledge and how quickly they resolved my issues. They worked directly with the insurance company. Overall it was defiantly a 5 star rating all across the board. I would recommend they again and again and again.
Tejon W.
Go 911 Restoration.
Ramesh M.
911 Restoration - Long Island did good work in our home. They were very nice and clean.
Customer in Ronkonkoma, NY
Additional Comments
Additional Comments - 911 Restoration was very good.
Linda S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The project manager was very thorough.
Additional Comments
Additional Comments - We're very satisfied.
Eric S.
Awful. Project manager, Jose Samaniego, admitted he “forgot about us.” Never called us to tell us agreed upon date they could no longer come despite promising they could since we wanted painting done before carpet was replaced 3 days later. Never calls back. Cost my wife a full days pay as she took off to be home for them the day they were to come. Find another company. Unprofessional, unreliable, and irresponsible!!!
Andrew C.
911 crew members were very professional and worked so hard! I have no complaints! Their work quality was excellent!
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their timeliness. They were always on time and they cleaned up great.
Response
Customer in Baldwin, NY
Additional Comments
Additional Comments - They were wonderful.
Joan H.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their courtesy, compassion and promptness.
Jaime S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was very pleased with the service if I have to have this problem again I will definitely call
Amy B.
Additional comments
Additional Comments
Additional Comments - This was one of the most professional and pleasant companies I have ever dealt with. I would never use anyone else. I have used them twice and was very happy.
Dr T.
I was impressed with how quickly they responded. Within two hours they were at my office and ready to do the cleanup, which was the most important thing.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied in terms of their timeliness and efficiency in completing the job.
Response
Anthony P.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with the time it took it took for them to respond.
E.E.W.
They responded immediately and worked quickly to help accommodate my elderly father.Highly recommend.
Response
Dolores B.
Robert D.
Louise D.
M.S.D.
F.F.B.
Rukmin H.
Doreen L.
Barbara K.
Stephen G.
RAYMOND S.
Jerald G.
A.W.-.
Timothy J.
Robert H.
Valerie B.
John D.
Dinah F.
James D.
Irene B.
Ervin H.
Helene C.
Harry J.
Ryan W.
GuildQuality
Customer feedback report
