I would rate a 3.5.
They were very professional, caring, and they listened to any questions we had. They were always available, including Michelle, Jose, who oversaw the project, and Neil, that did the work. Everyone was very cooperative, caring, and professional. They did a great job and I would highly recommend them.
I am very happy with the project overall, but there are some areas in my garage where the paint needs to be touched up.
911 did a good job
Everyone was simply wonderful. I would recommend them completely. They did a great job.
I was very, very, very impressed with their punctuality, their professionalism, their knowledge and how quickly they resolved my issues. They worked directly with the insurance company. Overall it was defiantly a 5 star rating all across the board. I would recommend they again and again and again.
Go 911 Restoration.
911 Restoration - Long Island did good work in our home. They were very nice and clean.
Additional Comments - 911 Restoration was very good.
Areas Of Satisfaction - The project manager was very thorough.
Additional Comments - We're very satisfied.
Awful. Project manager, Jose Samaniego, admitted he “forgot about us.” Never called us to tell us agreed upon date they could no longer come despite promising they could since we wanted painting done before carpet was replaced 3 days later. Never calls back. Cost my wife a full days pay as she took off to be home for them the day they were to come. Find another company. Unprofessional, unreliable, and irresponsible!!!
911 crew members were very professional and worked so hard! I have no complaints! Their work quality was excellent!
Areas Of Satisfaction - I was most satisfied with their timeliness. They were always on time and they cleaned up great.
Additional Comments - They were wonderful.
Areas Of Satisfaction - I was most satisfied with their courtesy, compassion and promptness.
Areas Of Satisfaction - I was very pleased with the service if I have to have this problem again I will definitely call
Additional Comments - This was one of the most professional and pleasant companies I have ever dealt with. I would never use anyone else. I have used them twice and was very happy.
I was impressed with how quickly they responded. Within two hours they were at my office and ready to do the cleanup, which was the most important thing.
Areas Of Satisfaction - I was most satisfied in terms of their timeliness and efficiency in completing the job.
Areas Of Satisfaction - I am most satisfied with the time it took it took for them to respond.
They responded immediately and worked quickly to help accommodate my elderly father.Highly recommend.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Restoration Operators Long Island as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys