Construction Quality - One of our new floors was defective due to a manufacturing issue and Peacock replaced it!
Integrity/Trust - It felt like Jeremy was a member of our family.
Reliability - We were concerned about having our project completed before Thanksgiving. Despite having issues with the shower base being damaged (twice), it was completed with time to spare.
Partnership/Teamwork - They did not want to install a slightly cracked shower base and worked with the manufacturer to have a replacement delivered promptly.
Lead Source - Other people in our neighborhood have used them
Areas Of Satisfaction - The showers turned out way better than expected.
Recognized Excellence - Jeremy for hard work daily and Jim for his push to make everything right
I was very happy with the results of the project.
Areas Of Satisfaction - Peacock and Company met or exceeded my expectations with the quality of the work, the design, and their communications. They did a really nice job.
Recognized Excellence - I would like to recognize Russ Stevens for his exceptional service. He was very good.
Additional Comments - Overall, it was a very positive experience.
See reliability and improvement opportunities for details.
Customer Service/Communication - Everyone communicated well with us - from the first meeting, until the last item was finished.
Construction Quality - We felt like everything was done by the book to ensure quality work.
Organized & Professional - Everything was always orderly and well organized. Very clean work site.
Integrity/Trust - The team was wonderful and very respectful. Very nice workers and subcontractors.
Reliability - The construction took longer than anticipated to close. It felt like the big stuff got done and we were no longer a priority because the team was behind schedule. It took until April/May to fully finish, when we should have been done within 4-6 months - more like December/January.
Value - Our new space is beautiful and 100% worth what we paid.
Areas Of Satisfaction - Tony and team worked well with us on timeliness for our own electrician, communicated well and kept us up to date on when to expect them and any subs coming. We work from home so it was helpful to be on-site each day to answer questions and make immediate decisions.
Recognized Excellence - Tony and Nick were phenomenal throughout the entire process.
Additional Comments - Thank you for our beautiful space. We absolutely love how the additions have changed our day to day.
The wait time for the project to get started took some time. Once they started the installation things went smoothly and quickly.
Areas Of Satisfaction - I caused a problem, and they sent out one of their best workers to come and fix the problem.
Recognized Excellence - I would like to recognize everyone they were all very skilled in their positions
I’ve had a lot of work done by various contractors over the last few years with an entire house renovation. Peacock & Co has been by far the best to work with and went above and beyond to make sure I was satisfied with the job. I wish I would have found them sooner.
Felt they were completely trustworthy in my home and around my kids. They were great at making novel requests work and problem solving issues or changes that came up and worked with all of my ideas. They were respectful and personable.
Care/Concern - Did a great job with this especially as we were living on site for a huge remodel!
Recognized Excellence - So many but Tony and Sean and all of the crew that worked for Tony, Crystal and Nick, Matt with electrical and Jay &Jamie from drywall.
Areas Of Satisfaction - overall quality of renovation very good - very satisfied with the renovation
Recognized Excellence - Nick Donovan.....does fine work
Additional Comments - We will work with you again should we do another renovation.
Lead Source - Returning customer
Areas Of Satisfaction - Trebor and Rob were great and known to us from before.
Areas Of Satisfaction - Custom kitchen cabinets are superb.
Recognized Excellence - Russ, Cole, Nick, Crystal.
Lead Source - A friend of mine referred me.
Areas Of Satisfaction - The professionalism met or exceeded my expectations!
Recognized Excellence - I would like to recognize Rob and the team for their exceptional service!
Excellent craftsmanship demonstrated by each person involved in our extensive, down to the studs, kitchen & laundry room remodel. We also hired them to rebuild much of our attached side porch.
Construction Quality - They always had an eye on providing/advising us with quality work, even if it involved a change here and there.
Recognized Excellence - Rob was key to this projects success & our satisfaction. Trebor, who did much of the work, was indispensable.
Lead Source - Local company that colleagues had used
Areas Of Satisfaction - The care and effort that went into completing the job with a high quality finish was exceptional
Recognized Excellence - Crystal with the design, Jonathon with the reconstruction and Rob for keeping track of the project and solving any problems that arose
Additional Comments - Very pleased with the outcome of the project
Areas Of Satisfaction - Primarily, my wife would agree, they kept things very clean.
Recognized Excellence - I would like to recognize Jeremy for his exceptional service.
Integrity/Trust - Definitely! The stuff was honest and transparent, and I do trust them in my house!
Partnership/Teamwork - We had no problems with our project. When there was a concern, I brought it to their attention, like the shelf being too high, and they probably adjusted without it being an issue. I'm a very forthright and direct person, and they didn't even blink an eye to my request or questions but just worked to address them!
Areas For Improvement - There are no areas where they fall short of my expectations. My designer, Nick, was amazing! He checked in throughout the project. I had a good rapport with everyone who was on the project.
Areas Of Satisfaction - They met all my expectations! They are a good company with great people who work for them!
Recognized Excellence - I would like to recognize Trevor and the project manager, Rob, for their exceptional service. Trevor was an exceptional painter, and really listen to what we had to say. You don't get that these days with companies. They are a great company, and I am very picky, but earlier in the survey, when it asked if I trusted them in my house, I would've felt comfortable leaving them in my house alone.
We found them straightforward and responsive.
Customer Service/Communication - It was easy to get in contact and people got back with us. We also appreciated the cooperation we got when a paint color turned out to be not what we had been aiming for, and we needed a change.
Construction Quality - Our project manager was careful about inspecting details, got fixed problems he saw, and quickly ordered fixed a problem we had found, and it was fixed.
Organized & Professional - All the work was done well.
Partnership/Teamwork - Yes, see above.
Lead Source - We used them before.
Recognized Excellence - Nick, our designer, and Rob, our project manager,
Construction Quality - The construction work for our project was the best work I have ever seen. Russ strives to meet his customers desires and he strives to provide high quality craftsmanship
Areas Of Satisfaction - Outstanding craftmanship
Areas Of Satisfaction - Exceeded all aspects.
Recognized Excellence - All those we came in contact with were wonderful.
Additional Comments - Thanks for your help and understanding.
Areas Of Satisfaction - Peacock and Company is professional. They answered all of my questions and were friendly. They are easy to work with, and I was happy with that.
Recognized Excellence - I'd like to recognize everyone who was involved on the job. They were all professionals, and I had no issues with any of them. I was happy with everyone that I worked with.
Everyone and the work they completed was of highest standards
Areas Of Satisfaction - Communication was extremely good
Additional Comments - Hard workers and extremely professional
Areas Of Satisfaction - The workmanship was outstanding with all the contractors that they used.
Recognized Excellence - Bob was the lead person, and he was very good to work with.
Additional Comments - We were very pleased with what they did.
Areas Of Satisfaction - They not only exceeded my expectations in terms of getting things done and keeping their word, but they also met all of my expectations.
Recognized Excellence - On the design team, Krystal was outstanding, as were Rob and Jonathan, who were equally outstanding.
Additional Comments - People usually have horror stories to share when you ask them about remodeling a kitchen, but in my case, everything went very smoothly, and I am thankful for that.
Customer Service/Communication - Bob, Nick, and Crystal were quick to reply to emails and texts, and looked in to things quickly as needed.
Integrity/Trust - We often were not home during the project, and completely trusted the Peacock staff in our home while we were away.
I love our knew kitchen. The people at Peacock were professional, yet so friendly and approachable when I had questions or needed advise. It was very reassuring to work with people who were so knowledgeable and experienced. They showed up every day, very committed and the work was completed on time. They were respectful of our home, careful about cleaning up the space and keeping the rest of the house clean. The work is beautiful and perfect. We are working with them on another remodeling project.
Lead Source - Reputation
Areas For Improvement - After the project started, I was a little concerned about design changes/problems, but Rob and Trevor were very helpful and took care of everything.
Areas Of Satisfaction - All of the work done at the house was excellent. We were told of any recommended changes to the original design, Everything was explained so I could understand my choices and experienced advise was give when I needed it. The workmanship is wonderful and all of the tradesman who worked on our kitchen were outstanding representatives of your company.
Additional Comments - I cannot say enough good things about Trevor and Rob.
I would definitely recommend Peacock to those who can afford it—but few can. (We barely can.) Our experience had been affected by supply-chain issues, which drew things out a bit. Overall the experience was very positive, but this is the first time getting work done on our home and we don't have a baseline for comparison.
Our experience was absolutely opposite of what we had thought would happen when we initially signed on, with terrible customer service, horrific communication, and an owner who clearly doesn't try to make the situation better. We would recommend some of the products that we chose or some of the actual guys who did most of the work but we wouldn't recommend Peacock.