Peacock & Company makes renovation easy and pleasant. I have employed them twice and will do again at sometime in the future. They are professional, experienced and reliable.

Lead Source

Lead Source - I heard about Peacock & Company by word of mouth. They have an excellent reputation.

Areas Of Satisfaction

Areas Of Satisfaction - I was impressed with the seasoned experience I observed. What more can you ask for, but an excellent performance.

Recognized Excellence

Recognized Excellence - All of the Company associates and subcontractors were professional, experienced and talented. My floors are beautiful.

Additional Comments

Additional Comments - Keep up the good work. Your performance in my home is an example of excellence that anyone would look for in a professional home renovation firm.

At the completion of the project we were happy we had done it and generally happy with the way it turned out and the overall job that was done. However, there were a number of issues from the start and given our perception of Peacock as a high-end remodeling company, we were disappointed at the number of problems we encountered.

Organized & Professional

Organized & Professional - Professionalism was good during this project

Care/Concern

Care/Concern - A real strength- definitely kept area clean and orderly

Areas Of Satisfaction

Areas Of Satisfaction - Very good at keeping area picked up. Workers seemed trustworthy and never worried about having them in our home. Professionalism in terms of presenting project, billing statements etc

Recognized Excellence

Recognized Excellence - Steve Boocher was very good to work with. He clearly was put in a difficult position when our project manager was gone essentially overnight. Additionally our designer was on leave. There were a lot of moving pieces to our project and numerous mistakes. Steve walked into this not knowing all the details and tried to keep things moving forward and on time. He pushed hard to get the kitchen done for holidays and tried to make things right

Recognized Excellence

Recognized Excellence - Trebor, Steve, Javier, Joe (all very pleasant)

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations. They completed the work two months early.

Recognized Excellence

Recognized Excellence - Ashley, Tony provided exceptional service.

Additional Comments

Additional Comments - We had an excellent experience. The house was not occupied at the time of the project. That made all the difference.

Lead Source

Lead Source - I’ve seen yard signs - particularly one in my neighbors’ yard

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship, attention to detail

Recognized Excellence

Recognized Excellence - Crystal was extremely patient with me and my many design changes. She made my vision truly come to life and somehow delivered on everything on my wishlist. Russ’ attention to detail is unparalleled. He was thorough and conscientious and didn’t make me feel crazy when I noticed little things; in fact he said he was already planning on working on them. He was also friendly and had a positive attitude, even when working with a cold.

Lead Source

Lead Source - I used them several years ago

Areas Of Satisfaction

Areas Of Satisfaction - I loved t\how hands off I was able to be after all of the preliminary planning and designing! Crystal, the designer, was fantastic!

Recognized Excellence

Recognized Excellence - Crystal!

Areas Of Satisfaction

Areas Of Satisfaction - on site communication, respect of our home during construction

Having a project manager that keeps the project running smoothly and communication he provided was invaluable. The company stands behind their work . I have first hand experience they will return and fix a problem or something you are not happy with the workmanship.

Integrity/Trust

Integrity/Trust - I felt safe having them in my home.

Partnership/Teamwork

Partnership/Teamwork - When there were problems with the wrong door knobs for the cabinet they quickly ordered the correct ones...the panel on the cabinet had to be ordered since the cabinet was not for a drop in sink and had drawers in it. Steve kept in touch telling me when it would arrive and came and installed it himself the next day (in a snow storm. by the way!).

Areas Of Satisfaction

Areas Of Satisfaction - communication and dedication to the job.

We gave our bathrooms a facelift and are very happy with the results.

Lead Source

Lead Source - We had our kitchen updated a few years ago by Peacock

Recognized Excellence

Recognized Excellence - Ashley, but to be honest, everyone did their part to make this happen.

Our experience with Peacock from start to finish was professional, courteous, and transparent. We received exactly what we were looking for with our new kitchen and bathroom, and the project stayed on budget. The quality of materials, craftsmanship by the contractors and artisans, and communication flow between Peacock and us made the final product worth every penny.

Integrity/Trust

Integrity/Trust - Everyone was courteous and kind, and we had no concerns the entire time.

Care/Concern

Care/Concern - The team diligently cleaned up every single day.

Partnership/Teamwork

Partnership/Teamwork - While we experienced a couple setbacks during the project, the team provided us with multiple status updates and ensured we stayed informed throughout the process.

Value

Value - You get what you pay for, and while Peacock was more costly than other companies, the quality and craftsmanship were superb and well worth the price paid. The initial estimate was spot on for the final overall cost.

Areas Of Satisfaction

Areas Of Satisfaction - Trebor and the countertop installers identified a water leak at the end of the work day and immediately called a plumber out without hesitation. Trebor stayed late with the plumber until the issue was corrected, and then worked with us and Peacock to quickly schedule the associated repairs in order to limit any additional project delays.

Recognized Excellence

Recognized Excellence - Trebor, the general contractor, was fantastic. His quality workmanship and attention to detail was second to none, and he was genuinely interested in ensuring we were happy with all aspects of the project as it progressed. Isabel was great in helping us through the initial design process and selecting materials, and provided us with great suggestions and options for materials without overwhelming us with too many choices.

Additional Comments

Additional Comments - Thank you, and we love our new kitchen and bathroom!

Our rating here is 3.5. We had a difficult time getting along with with the designer who is no longer with Peacock. In addition, 1. there was a lack of transparency on the Initial Cost Assessment (ICA) of the projects. When the Project Proposal came in higher by 68%, I asked for the details of the ICA v Proposal by area so that we could make informed decisions on what to cut back on. Peacock was only willing to provide % changes which is meaningless without dollar values by major cost element. 2. There was a lack of teamwork of Peacock towards Maple & White - to the point of seeming like sabotage. 3. The overall quality and timeliness of some of the sub-contractors resulted in delays in the bathroom(s) project.

Organized & Professional

Organized & Professional - Russ Stevens and Steve Boocher were very communicative and both stepped in to achieve a good end result

Areas Of Satisfaction

Areas Of Satisfaction - the cleanliness of the work areas and the friendliness of the construction staff

Recognized Excellence

Recognized Excellence - Russ and Steve

Beautiful workmanship and professionalism from all their workers. Designer Crystal is the best!

Lead Source

Lead Source - We used you years ago on a ln upstairs addition and the work was beautiful.

Recognized Excellence

Recognized Excellence - Crystal, our designer listened to us and put together a gorgeous design. She is amazing! Rob our project manager kept everyone organized and really drove the project so it was done professionally and beautifully and made sure we were happy with the work.

No surprises, changes discussed in advance. Focus on quality. Attention to keeping our home clean on a daily basis. Contract terms were mutually agreed upon. Responsive to questions and client needs. Team easy to work with. Overall project management was very good.

Lead Source

Lead Source - They’ve done work for us before.

Areas Of Satisfaction

Areas Of Satisfaction - Peacock is committed to resolving open issues. Did a great job of managing the subcontractors.

Recognized Excellence

Recognized Excellence - Tim did a good job stepping in after Jonathan was no longer on the project. Everyone was helpful in their respective areas of responsibility.

We appreciated the entire planning process including the computer designs which gave us a visual of what our project would look like. The team was very efficient during the entire construction process.

Customer Service/Communication

Customer Service/Communication - Designer and project manager were easy to talk to and listened to our needs and concerns

Construction Quality

Construction Quality - We are very satisfied with the quality of the construction for our project. Excellent!

Areas Of Satisfaction

Areas Of Satisfaction - Communication and construction quality.

Recognized Excellence

Recognized Excellence - Isabel did a great job of putting our ideas to an actual design on paper. Rob did a great job managing the project. All the workers were efficient and friendly.

Additional Comments

Additional Comments - Thank you for a great job! We are looking forward to using our deck this summer.

The design was fabulous.

Recognized Excellence

Recognized Excellence - Mike and Tim

The quality of the construction and craftsmanship was excellent. Peacock really helped us personalize out space.

Areas Of Satisfaction

Areas Of Satisfaction - Construction and craftsmanship. Jonathan had excellent rapport with our family. He has creative and thoughtful planning with attention to details, like shelf height, accessibility, and really kept function in mind so our space would look great and be practical and usable for our family.

Recognized Excellence

Recognized Excellence - Jonathan

Recognized Excellence

Recognized Excellence - Trevor was a kind thoughtful presence and really cared about doing the job correctly

This project was the third home project we have contracted with Peacock & Co. Quality, service, & exceptional results all three times.

Lead Source

Lead Source - 2 previous experiences

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Communication, assistance from design team, acceptance/suggestions for changes when needed, always polite & respectful, highly professional, attention to detail, quality of work.

Recognized Excellence

Recognized Excellence - Nick Donovan, Crystal Johnson, Trebor (last name unknown), Phil & Phil Jr (painters)

Recognized Excellence

Recognized Excellence - All the workers

Areas Of Satisfaction

Areas Of Satisfaction - I thought they were very pleasent to work with.

Recognized Excellence

Recognized Excellence - Jerry, and the two guys named Phil did a great job on the dry wall.

Areas Of Satisfaction

Areas Of Satisfaction - Design, sales, customer service, multi skillset enabled peacock to handle unforeseen problems

Recognized Excellence

Recognized Excellence - Nick, Isabelle

Additional Comments

Additional Comments - The overall process, experience and finished product met or exceeded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Peacock and Company exceeded my expectations in the overall work and cleanup, both were very good.

Recognized Excellence

Recognized Excellence - I don't have anyone in particular to recognize for their exceptional service but I think they all did a good job.

Very pleasant experience from start to finish. Quality workmanship, excellent communication.

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship, flexibility, and trust.

Recognized Excellence

Recognized Excellence - Jonathan Massy our contractor was excellent in all areas of the job. If there was something he felt he could not do to his standards, he found someone who could.

Additional Comments

Additional Comments - We will contact Peacock again for further projects.

We could not be happier with our completed remodel!

Lead Source

Lead Source - Friends and jobs done in my neighborhood.

Areas Of Satisfaction

Areas Of Satisfaction - The entire job was excellent.

Recognized Excellence

Recognized Excellence - Russ and Cole were above and beyond helpful. Ryan the painter was very good along with Ivan the tile guy.... very good quality work from all!!!

Additional Comments

Additional Comments - Very happy with the job.

Quality work but rather slow and expensive.

Construction Quality

Construction Quality - Good quality with few construction issues.

Areas Of Satisfaction

Areas Of Satisfaction - Tony and his crew were pleasant and did quality work; kept site secure throughout the project.

Recognized Excellence

Recognized Excellence - Tony was great. Nathaniel Ness was awesome electrical subcontractor.