GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Patio covers & pergolas (523)
Vinyl siding (523)
Window & door replacement (516)
James Hardie (27)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Northwest Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Northwest Exteriors in Santa Rosa, CA; Fresno, CA; Bakersfield, CA; Sacramento, CA; Modesto, CA; Elk Grove, CA; Roseville, CA; Clovis, CA; Stockton, CA; Vacaville, CA; and 238 other cities in California and Hawaii.
In this report, Northwest Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in February 2018. In that time, 1,186 out of 2,469 customers (48%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2020.
Northwest Exteriors surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Northwest Exteriors customer, and if Northwest Exteriors completed work for you after February of 2018 but you haven't yet received a survey, please let us know.
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