2011 Guildmaster Winner 2010 Guildmaster Winner 2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
New home (1113)
Home for sale (719)
Custom home (718)
Windows & doors (2)
Kitchen remodel (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
Overall quite happy and the build was ahead of schedule and we love our new home. Major pro - they actually addressed our first two warranty items very quickly, most builders ignore them. Major con - they will not negotiate on price of any upgrades.
McArthur has been great. They exceeded the timeline for the build of our home and the quality was still very good. To this day there have only been a couple of things that we would point out compared to the laundry list of things we've had friends complain about from the other builders. We are super...
McArthur homes made our home building experience very easy and it went very smooth! We love our home and the quality behind it!
I would highly recommend them. They have gone up and beyond to keep the customer happy.
As with all builders as soon as they got your money...Had to wait two months for them to landscape my yard. While I watched them finish and landscape the neighboring yard. Contractors stored construction equipment in my yard. Drove through my back yard like it was I-15. Piled garbage and construction...
Overall, it was a pretty good experience. A month after moving in there was water in out basement window and we were out of town, but they came that same afternoon and assessed the problem. They are very quick to resolve problems.
Everything went very smooth and great. I have nothing but positive things to say about them.
I felt like this experience was much easier than I thought it would be.
Working with Jeff Macfarlane made building a home with McArthur Homes so easy. He was so helpful and never excused any of our concerns as too small or trivial. He was very direct in answering our questions and honest about how much things were going to cost or how long things would take. We never felt...
Overall McActhur Homes genuinely cares for their buyers. They provided a lot of value and care but some of the experience is lost in the details.
As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of McArthur Homes in Herriman, UT; Lehi, UT; Eagle Mountain, UT; West Jordan, UT; South Jordan, UT; West Valley, UT; Saratoga Springs, UT; West Valley City, UT; Eagle Mountian, UT; Lei, UT; and 12 other cities in Utah.
In this report, McArthur Homes has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 667 out of 1,079 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2016.
McArthur Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a McArthur Homes customer, and if McArthur Homes completed work for you after February of 2007 but you haven't yet received a survey, please let us know.
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