2011 Guildmaster Winner 2010 Guildmaster Winner 2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
New home (1310)
Home for sale (821)
Custom home (820)
Windows & doors (2)
Design build remodel (1)
Interior upfit (1)
Kitchen remodel (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of McArthur Homes in Herriman, UT; Lehi, UT; Eagle Mountain, UT; West Jordan, UT; South Jordan, UT; American Fork, UT; Saratoga Springs, UT; West Valley, UT; West Valley City, UT; Eagle Mountian, UT; and 16 other cities in Utah.
In this report, McArthur Homes has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 794 out of 1,280 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2017.
McArthur Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a McArthur Homes customer, and if McArthur Homes completed work for you after February of 2007 but you haven't yet received a survey, please let us know.
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