I have no quarrel with the people who came to do the work. G. Fedale Roofing and Siding required an excess amount of follow-up and did not meet the timing they said they were going to meet. Sometimes they just did not show up. The people in the office seem very cordial and conscientious. I think where communication was lacking was with the project manager, Rhall. Apparently, he was not available, overbooked, or did not communicate that people in the office even stated they were waiting to hear back from him. He would appear to be the nexus of most of my dissatisfaction with G. Fedale Roofing and Siding.
From the guy that came out to give me the estimate, to the site manager, to the install guys; they did a tremendous job.
We were totally pleased with G. Fedale's workmanship and customer service and have no hesitation to recommend them to anyone who may ask us.
Everybody that worked on my house were friendly and professional. This project going have gone any smoother. My hat is off to G.Fadel.
We were very pleased with the workmanship, they did an excellent job!
Overall good job on repairs and very accommodating on speed with which we needed the roof to be replaced due to storm damage.
The company was responsive and timely. They were quick to respond to issues.
We would recommend G. Fedale to anyone looking for roofing and/or siding work on their home. Our project was a complete roofing and siding overhaul. It included new windows, doors, siding, trim, gutters and a roof on our home and detached garage. The process began with Mike visiting our home and emailing us design images/ renderings the same day! He was knowledgeable about the products and materials. He also made recommendations to help us stay within our budget while accomplishing the aesthetic we were going for. We met our project manager, Justin, at our pre-job meeting. From that point on he was always communicating with us and answering questions. There were a few things that came up during the project and Justin always had immediate answers and solutions. Once the construction began, Rob was on site daily. He was sending photos and giving updates while we were at work! The workmanship was extremely satisfactory and it was obvious from the start that the installation crews have many projects under their belt! We had been discussing this project for many years because we didn't know which direction to go in. We are very happy we used G. Fedale. Now our two year old daughter says when we pull into the driveway, "it's so beautiful!"
Crew doing the roof were excellent responding well. good cleanup.
This company isn't what it used to be.
We recently had our 25-year-old roof replaced by G. Fedale and we were very pleased with the project and process. The team was top notch form beginning to end and we would strongly endorse them to anyone needing a new roof. Great team to work with!
Salesperson was excellent, knowledgeable, and patient. This was a solar shingle project so we had lots of questions over multiple days. Project managers were also very responsive and dealt quickly with one issue I had with the install. I'm happy with the final product/project.
They were prompt, professional, and did an amazing job!
Jd was very professional and his proposal was detailed and covered all the bases that we had discussed.
I will recommend your company to anyone that is replacing their roof in this area.
Please see below
Skilled and competent
My issues haven't been resolved.
Overall Fedale did a good job in our 33 unit townhouse community. Our 3-year project started at the beginning of the pandemic and was completed in the fall of 2023. We replaced all roofs and ~30% of of our cedar siding. Fedale did a good job of communicating when the crews would start, finish and if we had unexpected plywood issues below our shingles.
I am delighted with the work that was done…
Your work team were lovely guys who worked hard to get our roofing and siding installed..
Joey Gordon is terrific, and represents your company well! I think I know more about roofing, then anyone else I know, THANKS to Joey! One disappointment was SHANNON, our Project Manager. I asked if your company could install a new kitchen storm door for us..She took measurements and promised to call me with an estimate of the cost. However, she never called me with that quote. I called her 3-4 times, but my calls were never returned! Shannon did a great job as Manager, but she really let me down as far as as getting a new door for our house!!
Would I recommend your company to a friend? YES! I would!
Overall, we are pleased with the results of the work: (1) Quality of workmanship good (2) Responsiveness of Project Manager to our phone calls (3) billing through XODO/Eversign and Intuit is impressive (4) GFedale optimized insurance company reimbursement. There is some room for improvement: (1) After sale follow-up by sales person, hard to reach by phone. (2) Project Manager not on-site enough. GFedale workman was ready to coverup a rotted out beam a second time if, I ,as the homeowner had not been watching the work being done. (3) Re-do work could have been avoided with closer supervision. (4) I believe that a more fair charge for work that had to be re-done would have been $150 for 2"x6" beam instead of $435.
A great company to work with. Everyone was so nice. We never felt like we were an afterthought once they had our business. They took wonderful care of our landscaping. No damaged bushes or plants. No debris left. I think I found one nail somewhere which is amazing.
Overall I was very pleased with the roof and the process. Mike explained everything carefully and I considered the price reasonable. I also had a skylight window replaced and there was an accident where the installer lost control extracting of the old window and shattered the glass in the sliding door below. While I was concerned that the accident happened, Fedele ordered an exact model new door and Justin installed it at no charge. The new roof looks great and I am looking forward to many years of service.
Fedale was prompt in setting up and finished the entire project in one day.
Overall, our project was a huge success. The new roof and Hardie siding look fantastic. Additionally, we feel much more secure about the structural integrity of our exterior surfaces, knowing we are protected against moisture, insects, woodpeckers and other pests. We did encounter some material shortages that caused some delays early in the project, but the G. Fedale team overcame the issues and delivered a quality job. They stuck with us throughout the process. As a team, they performed very well.