FRED is the first name in home improvement and we want to become the name you turn to for all your home’s needs. FRED Home Improvement is your go-to team to tackle all of those projects on your to-do list. We are the perfect resource for those who know just what they want but “haven’t had the time” or “don’t know who to call”. And the great news is most of those repairs on your list can often disappear in less than a day. One of our friendly, professional, experienced experts is ready to help! More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodel (1714)
Design build remodel (1714)
Kitchen remodel (1714)
Whole house remodel (1714)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, FRED Home Improvement relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of FRED Home Improvement in Washington, DC; Bethesda, MD; Arlington, VA; Alexandria, VA; Silver Spring, MD; Chevy Chase, MD; Potomac, MD; Mclean, VA; Rockville, MD; Falls Church, VA; and 138 other cities in Virginia, Maryland, District of Columbia, Nevada, South Carolina, and 3 other states.
In this report, FRED Home Improvement has published a summary of the customer feedback they've received since they joined GuildQuality in May 2007. In that time, 2,418 out of 4,473 customers (54%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2018.
FRED Home Improvement surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a FRED Home Improvement customer, if your project doesn't match the above exceptions, and if FRED Home Improvement completed work for you after May of 2007 but you haven't yet received a survey, please let us know.
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