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Fick Bros. Roofing & Exterior Remodeling Company

363 ratings
1200 E. 25th Street, Baltimore, MD 21218(410) 889-5525
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About this company

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Fick Bros. Roofing & Exterior Remodeling Company

2013 NATIONAL Residential Roofing Contractor of the Year. More

GuildQuality Member
Guildmember
Since 2009
GuildQuality Master Award Winner
Guildmaster Award Winner
2010,2011,2012,2013,
2014,2015,2016,2017,
2018
Feedback Milestone
20 Consecutive Great Reviews
2018 - See more

Types of work

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Roof (876)

Gutters (412)

Masonry or brick work (344)

Carpentry (340)

Projects

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Crew

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Jeffrey Fick

Baltimore, MD
Wood Shingle Roofing, Tile Roofing and Slate Roofing
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2

Nicole Clark

Baltimore, MD
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0

Shannon Mitchell

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Fick Bros. Roofing & Exterior Remodeling Company

Review by

We still have yet to resolve a problem regarding a leak.
Mark as helpful

    • Comment on "Area Of Satisfaction"

    Bel Air, MD on Dec 02, 2018
    We were very happy with how quickly the project was completed and how we were kept apprised to anything extra that needed to be taken care of
    Mark as helpful
    Fick Bros. Roofing & Exterior Remodeling Company

    Review by

    I should have done this yrs ago instead of "band-aiding" with other roofers!

    Response from Fick Bros. Roofing & Exterior Remodeling Company

    Nov 30, 2018
    Thanks for the Five Star Rating!
    Mark as helpful
    • Fick Bros. Roofing & Exterior Remodeling Company

    Review by

    From start to finish, the Fick Brothers team impressed me with their knowledge in identifying the issues with our dormer roof and then repairing the underlying damage to the structure with a restoration that was completely faithful to our building's historic design. Their skill and openness throughout...

    Response from Fick Bros. Roofing & Exterior Remodeling Company

    Nov 18, 2018
    Thanks - everyone loved working on your project.
    Mark as helpful

    • Comment on "Recognize Excellence"

    Catonsville, MD on Nov 15, 2018
    Nicole in customer service was stellar! She was responsive and friendly. Gary was an educator throughout the entire process and I felt confident and trusted his input throughout the entire process.
    Mark as helpful

    Comment on "Likely To Recommend"

    Towson, MD on Nov 08, 2018
    My home incurred serious damage following a storm. Fick bros. was extremely helpful from putting up and maintaing tarp to putting on new slate roof, gutters, shutters etc. the staff at fick are so helpful and pleasant to work with. The crew were polite and efficient and kept the work site immaculate....
    Mark as helpful
    Fick Bros. Roofing & Exterior Remodeling Company

    Review by

    From the beginning of the process to completion of the project, I was beyond impressed in every aspect of my experience. The professionalism that each team member displayed was exceptional. Their quality of work and ability to problem solve when we encountered unknown conditions are reasons why I would...

    Response from Fick Bros. Roofing & Exterior Remodeling Company

    Oct 28, 2018
    thank you for the great review
    Mark as helpful

    • Comment on "Area Of Satisfaction"

    Towson, MD on Oct 27, 2018
    I'm most satisfied that it's aesthetically pleasing. They do high quality workmanship.
    Mark as helpful
    Fick Bros. Roofing & Exterior Remodeling Company

    Review by

    Fick Bros. redid my back flat roof. Soon after they began, they told me they would need to do a lot of remedial work on a time and materials basis (this was clearly stated in the contract). Five roof joists would need to be replaced, some masonry repairs to the side wall were necessary to support the...
    Mark as helpful
    • Fick Bros. Roofing & Exterior Remodeling Company

    Review by

    Fick Bros. did and excellent job in replacing the roofs on my side porch and shed. They also relocated my shed....this was above and beyond! Their work is professional and efficient. They left no sign that they were even there.
    Mark as helpful
    • More reviews & comments

    Q&A with Fick Bros. Roofing & Exterior Remodeling Company

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    I just got leaf filter gutter guards, steel mesh, 2 months ago. Now that it's fall there are leaves piled up on top, stuck with rain, etc. What to do?

    Answer

    Nov 13, 2015
    Many homeowners are looking for a miracle product that will free them from ever having to clean their gutters again.Some companies are actua... Read more
    Can I report a plumber for not doing work that I was told they had done? It has been 4 years since said work was done and we recently had to inspect the attic b

    Answer

    Nov 12, 2015
    Sorry to hear of your troubles.I would first start with calling the company; they might not know that the installation was not done correctly.Given t... Read more
    how to report a complaint to warn homeowners of a roofer's bad/irrespoonsible customer service?

    Answer

    Aug 12, 2015
    Here are a few ideas.... File a complaint with the Better Business Bureau  Most homeowners associations have message boards - post your experience th... Read more

    Affiliations

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    GuildQuality Partner Affiliations

    • Remodeling's Big50

    Other Affilations

    • GuildQuality
    • 2006 Torch Award Winner, Marketplace Excellence, BBB Greater MD
    • 2008 Qualified Remodeler Top 500
    • 2009 Qualified Remodeler Top 500
    • 2010 Qualified Remodeler Top 500

    More about Fick Bros. Roofing & Exterior Remodeling Company

    As a GuildQuality Guildmember, Fick Bros. Roofing & Exterior Remodeling Company relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Fick Bros. Roofing & Exterior Remodeling Company in Baltimore, MD; Towson, MD; Lutherville Timonium, MD; Owings Mills, MD; Parkville, MD; Pikesville, MD; Reisterstown, MD; Lutherville, MD; Catonsville, MD; Stevenson, MD; and 54 other cities in Maryland, New Jersey, California and Maine.

    In this report, Fick Bros. Roofing & Exterior Remodeling Company has published a summary of the customer feedback they've received since they joined GuildQuality in July 2009. In that time, 1,021 out of 1,625 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2018.

    Fick Bros. Roofing & Exterior Remodeling Company surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Fick Bros. Roofing & Exterior Remodeling Company customer, and if Fick Bros. Roofing & Exterior Remodeling Company completed work for you after July of 2009 but you haven't yet received a survey, please let us know.

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