While the staff were all polite and friendly, I’m not entirely happy with the whole experience. Something was dropped on a window while the crew was readying the opening. So they put my old window back in place.
A replacement was ordered. This took quite a while. Then, that replacement was supposedly damaged; it had to be reordered.
When a replacement was finally ready, a person arrived - with only the top sash; not the entire window. That meant I had to be home one more day, so that a different installer could deliver and install the window correctly. People must not be communicating well in the warehouse or office.
It was quite an inconvenience, and leaves me feeling irritated. I’ve been considering that we should be reimbursed for all the inconvenience
I hope that most customers are better satisfied.
They did the work they said they would do and did it in a timely manner.
Customer service was great. Solid communication every step of the installation process. Installers were very friendly and professional.
The workmanship was great, and the salesperson was very knowledgeable.
Windows look great. Installers were fantastic
From start to finish, Window World was seamless.
This has been the absolute worst experience we have ever had with a company. It took 3 visits to make everything right. The first installer didn’t install a window correctly or the door. Then he had the audacity to hand me a razor blade to clean the glue off my windows.
It took way too long to get the windows.
I am likely to recommend Window World to a friend because they did a great job, and we're enjoying the doors. They were very professional and got them done much faster than I thought they would.
Window World is very professional, and they ensure their quality. We had great success with the installation.
The person who measured our windows didn't take the right measurements, so when it came to installation, it pushed a lot of things back.
My installers were awesome.
I was very pleased. They were very fast and had everything cleaned up. No one would've known they were here because of how good they cleaned up. The windows look beautiful.
While many window world employees are working hard to fix my issues, the work performed at our house was below what we expected. I would not feel comfortable recommending unless mentioning the full experience and give fair warnings. Overall, the Window world staff was professional but we did not get a WoW impression.
I already have told several people about window world and my wonderful experience.
Very pleased with their workmanship. The crew was excellent. They cleaned up around the outside of the house, and we’re very considerate of my indoor floors and rugs.
When the installers finished the job, there was glass all over my yard and inside my house. They had to come back to clean up and there is still some glass left over. The windows look great, but the installer and I both picked up a whole bucket worth of glass. I had metal windows, and they just broke them with hammers, which is why it was such a mess.
Everything that they offered me they supplied. They stood by their word.
The windows are a good quality, and the flashing and trim job was done well. I do wish they would have touched up the paint. He did tell me it would scrap off, but I did not know it would be that much, but other than that it was good.
Amazing from start to finish. Very happy with my purchase and experience. Crew was very professional and efficient in their tasks. I will return as a customer for the rest of my window needs in my house.
My windows look nice and the customer service is great but I'm disappointed in the quality of the product.
Very nice people !!
When I ordered my windows, I was told I would get the same thing I already had, except it would be vinyl instead of wood. I wish they would have told me how much smaller my window was going to be once it was installed. The glass was much smaller than anticipated. I have less viewing area now because I thought I would get the same as I already had.
The staff worked together well. All were professional and efficient in handling their jobs.
Nice work and respectful of your property.