I have always been pleased with Window World
I am so for very happy with my windows. I have told all of my friends and 2 are very interested.
We have used Window World on 4 different houses. During the previous experiences, we had no issues and everything went smoothly. However this time, it was nothing but problems. The first crew installed 15 windows. They got the windows installed but left glass everywhere both inside and outside. I am still picking up glass. Also, I had to finish caulking some of the windows. In the first set of windows, we discovered after they left that one was defective. It was eventually replaced. During the interim, we ordered 2 more windows (glass pack windows). I should have learned my lesson, but I wanted to give WW one more chance. When this crew came out to install the windows, they did not have the correct ones and the required trim molding. Another crew came weeks later and installed two windows, but broke one window. Also they had to go to Home Depot to purchase required molding and they had to use my miter saw to properly cut the trim. Finally another crew came and installed the replacement window. I have communicated with various supervisors and quality personnel on their lack of equipment (miter saws, drop cloths, vacuums, ...) and their performance. No one truly addressed the issues and were not concerned that the problems had occurred.
Window World provided excellent customer service, and went above and beyond on everything they did!
Easy, Fast, Quality experience Start to Finish!!
Real good group
Window quality was excellent. Robin was very professional and helpful.
The prompt work, the confidence from the estimator, and the fast work of installers, made us willing to recommend Window World.
I was very pleased with Window World’s work on my home windows. Kendall’s installation crew was knowledgeable and efficient. I would highly recommend Window World to anyone I know needing windows.
Window World did a great job. The installation crew was friendly, courteous, professional, and incredibly efficient in their work. We had used them before to replace the windows on the back and sides of our house and now were taking care of the front. Their product is excellent and we saw a marked decrease in our utility bill from just the partial installation. With all of the windows now replaced, I suspect that we will see an additional cost reduction--just in time for what promises to be a blistering summer. Window World's team (from sales to support to installation) and products are outstanding. Window World is highly recommended.
We were very impressed with the efficiency and their attitude while they were here. They had a great attitude, and it was a great installation. They enjoyed their job and every worker was busy. I was impressed with the quality of the installation and how quickly the job was done. Everything looks beautiful. They answered our questions, and it was a wonderful experience. We're loving our windows. We especially love our picture window above the sink.
They have bad customer service.
Positives: Scheduling for measurements was great. The guy came in was very knowledgeable and helpful. Wait time for the order was also fine.
The crew came in worked very efficiently and completed 8 windows in less than 2 hours. They were open to feedback during installation. Price is fair too.
Negatives: the crew could use more protective gears considering they work with broken glass.
I observed them smashing the broken glass into small pieces inside of a large bin inside the house. This is not a safe practice. Pieces of glass could splatter around the house. I asked them to stop doing it inside the house and they did.
Overall the house was fairly clean. I thought they would clean the windows before they left, they only wiped the 3 on the stairs. Fair.
Now my biggest issue that has not been addressed is the lack of glazing beams inside the bottom windows. I talked to field supervisor Mr Julian about this multiple times. He didn't offer a solution. This is a very simple and basic expectation and it was not met. This is not good aesthetically as dirt will fill up there eventually and it cannot be cleaned. It also open for draft.
I requested to talk to his supervisor on Monday and I have yet to hear from him.
Until this issue is fixed, I don't plan to recommend your company to anyone else.
The job was handled professionally and timely. The worksite crew made sure all was cleaned up.
Excellent communication and service
Cannot recommend. Windows were not cleaned. Had sticky stuff on them, smudged, fingerprints etc. I contacted rep and he said they don't clean them
$22,000 and widows weren't cleaned. Ridiculous I will have to pay $500 for a cleaning service.
They are easy to work with.
Affordable, professional installation.
I had Window World do our entire house, and it was wonderful, everything was perfect, and it looked like brand-new windows. However, for the windows at our business, they were going to leave, and there was still dust, glue on the windows, and handprints and smudges. They loaded up their stuff to leave. I filled out a checklist and checked that they did not clean up. I started to clean the windows myself, but when they saw the checklist, they came back in with Windex and a scraper and started cleaning up the mess. They brought me a new form, and I checked yes to cleanliness. I shouldn't have to ask for that, though.
Excellent work. Great price.
The team was very professional. They made sure to clean very well after themselves, so my two-year-old son wouldn't find glass on the floor.
The initial contact with my representative and the crew who installed the windows was great. The crew were on time, professional and appropriately responded to my questions.
Window World was great. My salesman was fantastic and very knowledgeable. I would highly recommend them.
I greatly appreciated the presentation about the design of the windows. The window sample was great.
They did a fantastic job. I would give it a 10-star rating. My mother got a quote yesterday for her windows.