About this company
Window World of Cleveland
Window World, Inc. employs and trains professional installers who adhere to the strictest standards in the industry. Our success is founded on our professional installation and customer service excellence. From start to finish we perform each job with care, patience, and expertise. You can rest assured that your vinyl replacement windows will be properly installed and keep your home looking beautiful for years to come.
Types of work
Windows 626
GuildQuality surveys
Badges
Guildmaster Award Winner
10 Consecutive Great Reviews
20 Consecutive Great Reviews
10 Consecutive Great Reviews
20 Consecutive Great Reviews
10 Consecutive Great Reviews
10 Consecutive Great Reviews
20 Consecutive Great Reviews
Satisfaction
Of 2009 surveys sent, 920 were responded to
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of Cleveland salesperson was knowledgeable and helpful regarding my project.
95%
Clean & Safe
The job site is kept clean and safe.
95%
Installation Crew
The Window World of Cleveland installation crew was organized and professional.
94%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
94%
Recommend Salesperson
I would recommend [SALESPERSON] to a friend.
93%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
92%
Likely To Recommend
I am likely to recommend Window World of Cleveland to a friend.
89%
Reviews 853
Of 920 respondents, 853 left a review
No rating
Recent reviews
Review in Cleveland, OH
We talked to salespeople from three other companies, and we thought that Window World had the best product without being overly expensive. We also thought that the Window World sales process had integrity. We appreciated that the sales process wasn't pushy or gimmicky.
Response
Window World of Cleveland Thank you for choosing Window World of Cleveland and for your detailed feedback! We're thrilled that you found our product and sales process to be the best among competitors. We appreciate your kind words about Eric's professionalism and our installation crew's quality work. We sincerely apologize for the scheduling confusion on installation day. We understand the importance of timely communication and will use your feedback to improve our processes. We're delighted that the windows complement your home beautifully. Your satisfaction is our priority, and we're grateful for your willingness to serve as a reference. Thank you for your business and for recommending Window World of PennOhio!
Yukwan L.
Sandy S.
Tom P.
Arthur H.
Response
Window World of Cleveland Arthur H., thank you for your glowing review of Window World of Cleveland! We're thrilled that you're satisfied with your new security door. While we apologize for any wait time, we're delighted that the end result was worth it. It's wonderful to hear that Michael Bekeny and our installation crew provided excellent service. We're particularly pleased that the door fits 'like a glove' and that you found the completed job excellent. Your recommendation means a lot to us at Window World of PennOhio. We appreciate your business and hope you'll consider us for any future home improvement needs!
Review in Parma Heights, OH
The installers were real good. Andrew and his crew came out and did a real good job on the windows.
Response
Window World of Cleveland Thank you for your positive feedback about Window World of Cleveland! We're thrilled that Andrew and his crew did an excellent job on your windows. We appreciate your recognition of our courteous phone staff and the professionalism of our installation team. We're glad we met your expectations in your family room.
We apologize for the miscommunication regarding the trim and the additional charge. We'll address this with Eric to improve our communication. We're also sorry Eric didn't deliver your receipt as promised. We'll work on enhancing our follow-up process.
Thank you for considering us for your future window projects. We're committed to providing exceptional service and look forward to serving you again.
Mary F.
Review in Cleveland, OH
The overall experience was excellent. From the initial contact conversation to setup an appt, I felt like I was in good hands. After the presentation, I knew that we would go with Window World. The price was reasonable and the turnaround time for the windows was faster than expected. The installation crew arrived on time and did a wonderful job.
Response
Window World of Cleveland Thank you for your glowing review of Window World of Cleveland! We're thrilled that your experience was excellent from start to finish. It's wonderful to hear that Eric's presentation was clear and helpful, and that our installation crew exceeded your expectations with their efficiency and cleanliness. We take pride in providing quality products, reasonable prices, and professional service. Your recommendation means a lot to us, and we're grateful for your business. While we respect your decision not to serve as a reference, please remember our referral program if you know anyone who might benefit from our services. Thank you for choosing Window World of PennOhio!
Kim D.
Response
Window World of Cleveland Kim D., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that Eric Diaz provided such outstanding service, setting the tone for your entire experience. It's wonderful to hear that our installation team met your high expectations, working efficiently and respectfully. We appreciate your kind words about Bill, Tiffany, and our post-installation support. Your satisfaction with every aspect of our service, from sales to installation, means the world to us. We're honored by your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Cindy C.
Barb E.
Deb W.
John B.
Melanie T.
Response
Window World of Cleveland Melanie T., thank you for your feedback on your experience with Window World of PennOhio and Window World of Cleveland. We're thrilled that Kristi O'Rourke and our installation crew impressed you with their professionalism and knowledge. We're glad the quality of your new windows exceeded expectations. However, we apologize for the scheduling issues and the automated text system hiccups. We're committed to improving our communication processes. We appreciate your willingness to recommend us and look forward to assisting you with your gutter project. Your input helps us enhance our service. Thank you for choosing Window World for your home improvement needs.
Sarah P.
Response
Window World of Cleveland Sarah P., thank you for your detailed feedback on your experience with Window World of PennOhio and Window World of Cleveland. We're thrilled to hear about the positive aspects of your interaction, particularly regarding our salesperson's professionalism and knowledge, as well as the excellent work of our installation crew. However, we're concerned about your overall satisfaction and likelihood to recommend us. We'd love to understand more about what we could have done better, especially in our appointment setting process. Your input is invaluable in helping us improve. Despite the mixed experience, we appreciate that you're willing to refer us and hope we can exceed your expectations in the future.
Connie T.
Sandra L.
Karen R.
Emily S.
Ann Z.
Duane W.
Guy B.
Response
Window World of Cleveland Guy B., thank you for your feedback on Window World of PennOhio and Window World of Cleveland. We're pleased you found our crew professional and our pricing competitive. However, we sincerely apologize for the lengthy three-month wait between ordering and installation. This is not our standard, and we're committed to improving our scheduling process. We appreciate your patience and the opportunity to serve you. While we're glad you enjoyed the product appearance and price, we understand your concerns about the wait time. We're continuously working to enhance our service and reduce wait times. Your input is invaluable in helping us improve. Thank you for choosing Window World.
Elizabeth M.
Steven F.
Catherine A.
GuildQuality
Feedback report
