I was very happy with them

Customer service was unable to help us and our sales got did not give us the family and friends discount from my brother.

Everything was as promised.

From the beginning to the end, i was notified all everything that was going to happen. Everyone did a great job.

Please see below comments.

havign roblems windows already, problem is window sdont lock, have to have someone body to come abakc and epxlain why they dont lock, supposed ot be here mondya, had a a problem , supposed to come tommorow ,pormised us a diner cetificate,

The installers were amazing, respectful, clean, and really nice. The customer service was good.

Overall, enjoyed working with Window Nation, great product and great installation and installation team! Bravo!

To avoid repetition I would like to leave one all-inclusive comment…

I cannot imagine being more pleased with my choice of Window Nation.

Alex, super friendly and very professional, he knew everything about the product and especially the one that would fill my needs both practically and financially.

Steve came to measure and came on a very windy day. In addition to measuring, he went out of his way to seal up the spots where wind was coming through on my old windows.

I was surprised when I noticed that Andre, the installer, came alone. He was more than up to the job and always with a smile. He also made sure that I knew exactly how to use them.

I must mention that Chuck was always there to answer my questions and did so both quickly and patiently.

Yes, I am a very happy customer and would always recommend Window Nation.

Carol Smith

Great customer service!

I didn't realize you just used sub contractors and not employees. Guys that did our install smelled like cigarette smoke and we had to air out our house after they left.
The run around with timing was horrible,
1/18 - measurements are completed - we are told "they are telling me about 4-6 weeks for your windows to be made but it never takes that long". This would be new window between 2/15 and 2/29. Expectation set.

1/19 CSE(customer service email) your windows will be ready on 3/20

2/2 CSE - windows ready on 3/19

3/1 CSE - windows ready on 3/12

3/11 CSE - windows ready on 3/21

3/15 CSE - windows ready on 3/29

Installation appointment set for 4/1, starting between 7-9am, installers show up at 9:20 and smell like cigarette smoke. They did a good job but we had to air out the house for over an hour to get that smell out of our house. No Window Nation van so we didn't even know it was the installers, thought is was Amazon.

Absolutely! From start to finish excellent customer service, communication, updates, job completion, quality of product, problem resolution!

Sales process was smooth, company provided sufficient communications throughout.

They provided the best customer service I have experienced. Whether it was from the point of sale, the installation and questions I had. I can not say enough. I am happy to put their signage on my front lawn.

They did well and the work is good.

The sales person was very kind and they listened very well.

Great crew and great job.

They showed up on time, cleaned up well, and did a beautiful job.

I had my windows installed in April. I've been having problems, and they haven't come to fix them, and it's now August.

Every thing went smoothly from estimate to finished project

Hard working people

I'll start with the assumption that Window Nation wants to provide 5 star service and explain why I landed at 3 stars. Also, be aware that the questions in the survey are very carefully crafted to generated 5 star reviews. Instead of asking you about the sales process, they ask you about the sales person. I don't believe most people WANT to do a bad job, but they also have no control over the companies sales process or tactics.

A high level overview of the process was:

1. Meet with a sales person
2. Agree to the proposal / sign agreement
3. Measure appointment
4. Schedule install when windows are ready
5. Installation
6. Window quality
7. Post installation / customer service

There are some other fluff calls in between that have limited impact overall.

1. Meet with the sales person. While I would give the sales person 5 stars, I give the sales process they (are probably forced to) follow one star.

Window Nation employs the same shady/time wasting sales process similar companies and many car dealerships follow. A nice person comes to your house, looks around and gets into their gimicky sales pitch. "Look at our materials", "check out this PowerPoint", "Review these national numbers we totally didnt select to show how awesome we are", "point this thermometer at our sample window". Overall Window Nation wasted about 2 hours of our time and the sales persons time. I didn't need all that fluff. We also got the tried and true lie of "we only use full time Window Nation employees" - they dont, was clearly an independent contractor that showed up. Did the sales person believe that the install team worked there full time? Probably, but ours did not.

My second complaint about the sales process is they also try to force you into buying the same day. If you're doing a major project of any kind and you take the first quote give to you, you're wasting your money. The sales person, while they were nice, was very put off we weren't willing to sign an agreement on the spot. If that is how Window Nation pays their sales people, shame on Window Nation.

Hearing"But the price is only good for today!" should stop and make you go hmmm. (Hint the price was good for weeks). That tells me the sales people are incentivized to close the deal the same day. Provide me value, don't try to squeeze a sale out of me and you're more likely to get a customer, repeat customers, and customers who are more likely to refer you instead of a one and done transaction.

2. Agree / sign the proposal was 3 stars.

The agreement they wanted me to sign was full of errors. Thankfully I read it and didn't just sign it, as many people do. I may not have got the windows I actually agreed to buy had I not paid attention. Additionally, there is a clause in the contract I missed that they are not responsible for mold after the install. Well that just sucks, if there is a problem with the install that causes water/moisture to get in, they should absolutely be responsible for correcting/remediating. Be on the look out for that if you decide to go with Window Nation and try to negotiate it out.

3. Measure appointment was 5 stars.

Measure tech came out, measured, answered questions, no BS - in and out.

4. Schedule install was 3.5 stars.

When the windows became available at the local warehouse to install I got a call to schedule. I was traveling for parts of the month so did not want to schedule the install before I was leaving, but was told I had to agree to the install within 30 days of the warehouse receiving them. This was never conveyed to me verbally, and upon review of the contract I did not see this mentioned. I don't appreciate being forced into things. Otherwise was generally quick but would have preferred to wait.

5. Installation was 3-4 stars.

To no fault of the crew that did the install, they were clearly an independent contractor. White truck, nothing visible to show they were window nation contractors, never mind full time staff. Again, this is nothing against the crew, but this is not what was told to me in the sales process. The question in this survey is about the people in the install crew - all seemed nice, I can't really identify any installation problems and we've had a bunch of rain so seems to have been done properly but its not like I can go and remove my siding to make sure.

6. Window quality - 4 stars to start (only time will tell if that holds up)

So far I will say I am noticing a difference in maintaining heat in the house. The morning after the install the first floor was still around 66deg F AND I forgot to turn the heat back on, so the heat did stay in the house. Outside temps were in the 30s. My house previously could get as low as 55deg F if I forgot to turn the heat on. How long will the quality last is still TBD. I am also worried about the warranty. Window Nation says they registered it for us, the certificate for the warranty says I have to register it, but our model is not listed. Hopefully they honor it.

7. Post installation / customer service - 2 stars

This is a hard one, because after the installation I've got texts or emails from 4 or 5 different people saying there are here to help and to "please call me right now at (###) ###-#### or just REPLY to this email" - so far only 2 of the 5 people have responded. One generally tells me to call customer service (which has LONG wait times) and one helped with thing.

I did have an issue I caused, I misread the amount due upon completion and overpaid by $900. I texted one of the people back, they said call customer service, which I did but after being told by their automated system I'd be on hold for 2 minutes, I ended up being on hold for almost 20. When I did talk to a person, they said the accounting department would get back to me. They didn't. I texted another person, they brought it someone local and the problem got resolved (5 stars for that interaction,1 for the rest). Calling customer service is not something I often have time to do over the course of my work day.

Overall excellent service

the services were perfect. the assessment an dquote were done quickly..windows are beautiful and installation was awesome.
the staff are all professional, friendly, polite, efficient and pleasant.

They were kind, courteous, and efficient.