N/Ayes

Project was done carefully Problems solved asap

x

We were very unhappy that WMR did not vent our roof as promised in the contract, which then voided the OwensCorning warranty. Also unhappy they didn’t tell us, and we had to discover the lack of venting and voided warranty for ourselves.

Poor quality installation still not fixed nearly a month later.

There is at least one section on the roof where they unattached siding and did not re-attach it. Also some of the facia cover was bent and not replaced flush. The siding is worse problem.

Yes, we let several friends and neighbors we were very happy with our new roof.

The roofers left a terrible mess after they were completed. Had to call and have them come back to clean up again.

they did a wonderful job all new roof in 8 hours

There was some internal confusion within West Michigan Roofing that lead to the project not being completed in a timely manner.

They installed a different ice guard and underlayment vs what they quoted. I brought it to their attention and they continued to install and I was told it was comparable. Did some of my own research and the product they installed was a less expensive product. I called them after I received my final invoice and they reluctantly reduced it.

WMR was very professional & I would recommend them to anyone.

Very helpful in helping us to get the best color of shingles for our house.

Absolutely Not!

Improved communication from the installation team leadership.

n/a

Quality Job. Roof looks great. Home is now well insulated.

Results look great and at a good price.

I am very pleased with the entire process.

Cost was comparable to other quotes. Appreciate the job being completed in a single day. Crew was efficient and let me know what had to be done to fix small issues they found.

The team was professional and hard working. We are very happy with the new roof!

The process was so smooth. Any questions I had were answered promptly and respectfully and the ease of digital contract was a plus

Overall a good job, done well at a decent price. Had some issue with extra charges- see #15. Areas of Improvement comments below.

*Sigh* where to start? Jim was our rep. From the bait and switch with the pricing, with the lack of communication once the deposit as taken, the extensive damage that was done to the property itself, and the absolute lack of responsibility Jim took for his missteps, I would be hard-pressed ever to suggest WMR to a friend. An enemy?? Yes...

My dad praised WMR for a job they did over 30 years ago, so to me there was no other option. I’m so glad I chose them.