every question awncered promptly-a lot of questions! over #20

Extremely low pressure salesman. Great communication throughout the entire process. Great value at a great price!

It was a great experience working with top-tier roofing from the free estimate through the process to the finish product. I would highly recommend top-tier roofing.

No

Easy to communicate with and fast estimate provided

I would not hesitate to recommend Top Tier to a friend

The quality of the work.

No surprises and gave a credit for unused plywood and flashing.

Everything went smoothly, no complaints.

The price was competitive, the crew on site was fast and efficient. The end product was great.

Would definitely recommend

Jason was awesome in explaining what materials are used and the choices available to pick from. To have samples of materials to show was a huge plus. Taking pictures by phone and drone were helpful in him explaining what issues he saw. There was no sales pressure. He knew exactly what shingles were to be used from a previous renovation we had done in 2021 that included new shingles then…so the entire roof matches perfectly now.
Leo, the crew Forman was easy to speak with and explained what was being done by the crew. Our roof did end up being an almost complete tear off and he explained what was seen when the old shingles were taken off and Leo said he would never put all new materials over plywood that was certainly not in good shape. That was a great call on his part.
Becky came to check on the job in the afternoon and I had a very nice chat with her. Becky is so very down to earth and personable and truly cares about all the crews with the company and cares deeply how the homeowner feels about the work being done and the outcome.
We will certainly highly recommend Top Tier. I already have on a social media site. Very happy we went with Top Tier!

Fair pricing, good communication, friendly staff

It was done in 1 day and everything was fixed that needed to be done and it looks awesome

I knew everything that was going to happen during every step of the process. Just awesome

Definitely would recommend

Not pushy. Explained options thoroughly. They were very professional throughout the process.

Excellent work and on schedule

extremely pleased with the customer service and installment crew from start to finish.

I would only recommend to family and friends if I trusted the contractors. Top Tier exceeded all expectations.

I know there are multiple crews for TopTier and so others may have had a better experience than I did. (On a positive note, the roof looks great.

What I didn't like...
The old roofing was thrown down on the lawn on tarps around my house and then wheelbarrowed to the dumpster...this lead to tons of nails dropping all around the house (versus the workers throwing the old stuff directly into the dumpster from the roof). it also killed grass because the tarps were on the ground for a couple days due to the amount of plywood they found to be replaced). Do I care about the grass, no, it will turn green again. The nails made me very nervous as I have a dog and grandchild that play in the backyard. I found 15 nails in about 30 minutes. Becky had them come back and take a couple good sweeps and clean them up.

When they first arrived, I asked Jim where the crew go to the bathroom. He said in the dumpster. There was a woman crew member who asked to use my bathroom multiple times and a man on the 2nd day as well. This made me uncomfortable but I could not say no. I think they need to make other accommodations when they need to use a bathroom.

One of the crew, didn't realize there was no plywood on the roof, and stepped into one of the bedroom ceilings. I had blown insulation everywhere. They eventually starting working on it the next day and stopped at 8 pm and returned the next day to finish it. It looks good but I had plenty of places to vacuum the blown insulation they missed in drawers and under dressers.. I had to go to the laudramat to wash decorative pillows, the dry cleaners to wash comforters and someday when I have more time, I'll purchase bed pillows to replace the ones that had insulation on them.

Sorry, not quite done yet...

They had to come back and fix some dripped paint on the side of my house, said it was removed but I can still see it.

They had to come back and fix a coaxial cable the following Monday as it was hung over the face of the fascia, it looked ridiculous and it was a communication issue between Jim and the crew as we know Jim knew what had to be done.

Although things were eventually made right, I had to do a lot of waiting for things to be done / fixed and it couldn't have been a busier time for me to have to be here to ensure things were done.

Price

They arrived on the time line that they quoted me , they cleaned up the yard very well and they were ready to answer any questions I had , even up to yesterday.. The used a magnetic device to look for nails , and I haven't seen any nails since the installation. And nails were an issue both for me and for the guy who maintains my lawns.

Top Tier is a good company to work with.

Great follow up and attention to detail by all involved with our project