Very neat and professional- stayed longer to clean the yard

Your crew did a great job and were very polite.

You don’t have enough room on here to write it all out. You didn’t want to hear about it at the time you could have made corrections when your crews were here…. Funny how you want to see how you did NOW!

Did not have a good experience, maybe the next person will. But I will not be recommending your company.

Your company is a nightmare to deal with. I will never use your services again and I will make sure others are very aware of the experience I had. A happy customer tells 3 people about their experience, an unhappy one tells 10.

Completely disorganized, lack of communication, and knowledge

Communication regarding install and what work was completed. The installers were fast and left the site clean.

Lot of issues including multiple initial installation problems, water leaks after install, and it took well over a year to mitigate repairs.

The process was very complicated for me and my family. There was very poor communication and overall management of the project. Some of the contractors were extremely rude and disrespectful to my family and my property.

Awesome job from start to finish

See below

Multiple issues including nails left in driveway and yard, soffit under porch roof damaged, brickwork on porch damaged, concrete cracked. Soffit issue resolved but it should never have happened in the first place. Unresolved issues include, but not limited to shingles not laying flat, gaps in shingles where the nailing strip is visible, and shingles not adhering to one another.

Very friendly and knowable

Some red flags from the get-go. I called for a quote. After the sales rep had been sitting in my living room for well over an hour, I assumed he was generating the quote. Next thing I know, he’s asking me to sign the contract. To this day, I still don’t know who my project manager was. Communication seemed lacking between the office, project managers, and subs. Several times, I got a text or call from the office notifying me of what the subs or pm’s were intending to do after having had just talked to them. There were multiple no-call/no-shows. Two of which I had taken the day off for so I could communicate with the contractors. They failed to hang my heating cables on several visits, then finally installed them, but in a way that would not only void the warranty, but was a fire hazard. They ruined both old and new trim coil. I’m still finding nails in the driveway and yard. My dog literally picked one up in his mouth. They had the nerve to ask for a 5 star review before ANY work had been done. Now for the good-the glass block guy (to save you time, use Glass Block Headquarters, not these guys) was awesome. Left the basement cleaner than when he got there, and the work was impeccable. After several calls, texts, and refusing to sign the certificate of completion, they finally fixed most of the repairs to an adequate level.

The sales interaction was wonderful, very attentive and genuine. The installation and subsequent gollow-up definitely leave something to be desired.

They did an excellent job, they were thorough, cleaned up nicely, very pleasant workers, and I'm very glad my son who is also a high-end general contractor found them.

Some crews cannot speak English. Cause damage and just leave including hitting my vehicle on street, $4500 in damage. Broke antenna too.

We are still pending some repair work that needs to be done. It has been going since I had the roof instaled. The work is supposed to be done next week, but it has been going on for a while now. I am not satisfied with the work that was done at this time.

My experience with 3rd Estimate would cause me to not recommend them to anyone

Mike did everything regarding the insurance company. Easy and painless.

I was supposed to be reimbursed for my gutter guards in the amount of about $150 that were damaged by the installer. I also am due a referral for Todd Thompson's roofing job in the about of $250.00 neither of which I have received.

The initial visit to evaluate and quote my project went well, The installation went about as I expected. I was told about 3-4 weeks would be the start date after placing the deposit. There was some kind of disconnect from the time I was contacted to review the contract to the actual start date. I was a bit disappointed about no communication at all, related to the start date, or potential start date.

Good communication. Expertise, courtesy, good cleanup.

From our initial contact with our estimator Josh Leonard to the install overseen by job site manager Jeff Coughlin and carried out by an incredibly hard working crew of men women and all details before & after coordinated by project manager Kirsten, we were left with the roof we hoped carefully shopped for for over two years, having met with many contractors before placing our trust in The Third Estimate.

Everything was done according to what Mike had said.