There is no chance of us recommending Schoenherr Roofing after their complete lack of communication, repeated missed deadlines and terrible costumer service during execution of our project. The quality of the work is still to be determined based on how it holds up over time.
I would give Schoenherr 10 stars if I could. The entire roof replacement process was so stress free from the first phone call to schedule the free inspection to the payment of the invoice. Our salesman, Matt, did a great job explaining to us what was going on with our roof and broke it down so we could easily understand how to improve our situation (as far as ventilation and insulation of our attic). We felt very comfortable talking with him and he was very knowledgeable.
Shortly after paying the deposit, the office stayed in touch with us and communicated when the supplies were ordered, when our roof would be installed, and who was assigned to our Team. Turns out, we were out of town the week they installed the roof, and our Project Manager, Chad, was in constant contact with us via text sending updates and pictures the week of the installation. He even made a seperate trip the day before we left to meet us and make sure we were comfortable with the work that would be done. A little issue with a bath fan was discovered during the roof installation and Chad was on top of resolving it for us. He even offered to help coordinate removal of our gutter guards with the company that installed them since we wouldn't be home.
I can't convey to you enough how much Schoenherr Roofing cares about Customer Service and your happiness and comfort level during the entire process. We have done many home improvement projects to our home since owning it for 26 years and they are by far the best company/contractor we have worked with.
Schoenner roofing damaged my property and re-used old materials and did not complete certain parts of the job to my standard.
I have already recommended them.
I was totally satisfied with everything they did. They were on time. They let me know what was going on. It was painless!
The overall experience was very professional.
I was very happy with Schoenherr Roofing. They addressed my concerns right away. They sent their supervisor to address the concerns I had. He went ahead and fixed it. I will recommend your company to anyone asking for a roofing company.
They are great people to work with.
Schoenherr Roofing is a fantastic company. We really had no issues. They came in and did exactly what we asked for.
I recommend Schoenherr Roofing. They are honest people and did a good job
Schoenherr Roofing is an excellent company to work with. They were efficient, knowledgeable, and professional. They completely managed the whole process and I couldn't be happier.
For any type of project I've done on my house, Schoenherr Roofing was among the greatest businesses I've ever worked with. They have my highest recommendation.
They did an excellent job. I would highly recommend them to family and friends. They were very professional. Everything turned out great, and in a timely manner.
They provided professional quality, great service, and outstanding workmanship.
Schoenherr Roofing was professional, efficient, and helped me through a difficult process.
I was so satisfied from start to finish. They kept me informed every step of the way with texts, calls, and photos. I would highly recommend them to anyone. They even emailed me with over 500 addresses so that we could go look at roofing colors. Thank goodness we did because the colors in the pamphlet did not match what the shingles would look like. We did our homework, otherwise we would have picked the wrong colors. They were really give you a lot of information to make a good decision.
I was expecting something better than what I got. If I had known, I would have used a lower-cost provider. I still would have used the Owens Corning product.
I've never had an interaction with a trade company go so well. Their professionalism, timeliness, and everything about the experience exceeded expectations. It was a really good experience with Schoenherr Roofing.
It was a very professional job. I thought they did a tremendous job and I am very satisfied.
There was one lack in their follow-through. There were two corrections that had to be done and I waited a long time for them to be done. They assured me the dumpster would be picked up and I had to call and have the dumpster picked up. When I called about the dumpster, they said they were not contacted that my roof was done. The dumpster company was great. They were out within 24 hours. Why can't the consumer or homeowner keep an open package of the shingles?
I already recommend Schoenherr Roofing to two people.
Everything was great.
Logan did a great job of inspecting our roof and confirmed my suspicions that we had issues with the old roof. He alos inspected our skylights and determined that they were in good shape and did not need to be replaced. we are currently very satisfied with the overall experience and workmanship.
They were excellent.
They were professional, courteous, efficient, and thorough in every aspect from start to finish.