Recognized Excellence

Recognized Excellence - Will. He was knowledgeable, friendly and professional.

Recognized Excellence

Recognized Excellence - The installers were great. Very professional

Pinnacle did an exceptional job

Areas Of Satisfaction

Areas Of Satisfaction - The guys that did the work communicated very well and did a great job!

Areas Of Satisfaction

Areas Of Satisfaction - Everything about the project exceeded my expectations.

Awesome job from proposal, contract and work performed.

Clean

Clean - Garage and shop were in better shape when Pinnacle left than when they arrived!

Quality Of Workmanship

Quality Of Workmanship - The crew did an outstanding job on a large floor in one day.

Recognized Excellence

Recognized Excellence - The whole crew from sales, production scheduling and guys doing the work were all excellent!

Areas Of Satisfaction

Areas Of Satisfaction - The material used is very hard and looks like it will last a very long time.

Not sure. My first experience wasn't what I expected. The person recommended you didn't experience what I did.

Recognized Excellence

Recognized Excellence - The second crew that came and did the actual coating was great. They communicated everything they did. Didn't leave a mess in my driveway. They spread a cloth across the work area.

Areas Of Satisfaction

Areas Of Satisfaction - My sidewalk looks great.

I tell everyone I show my floor to

Schedule

Schedule - Very pleased with job

The on site pinnacle Team were on time, courteous and professional. The work was completed on time and the results are amazing. The Sales Rep, Lee Watson did a wonderful job in explaining the process.

Quality Of Materials

Quality Of Materials - We are very happy with the materials. This is our third project with Pinnacle.

Areas Of Satisfaction

Areas Of Satisfaction - All of the 3 projects exceeded our expectations

Additional Comments

Additional Comments - If we have another coating project, Pinnacle is the First To Call

I’m not one that recommends unless asked, if asked I would recommend.

The two installers did a wonderful job cleaning and preparing our concrete slab for the new deck coatings and finished the project in one day.

Recognized Excellence

Recognized Excellence - Our salesman, James McDonald, and the two installers were all very professional and easy to work with. I would recommend them all anytime.

Great customer service. Chelsea and Lee were exceptional! Lee returned to aide me in making my color selection.

Recognized Excellence

Recognized Excellence - Lee exceptional! Chelsea communicated every step of the way.

Areas Of Satisfaction

Areas Of Satisfaction - Transparent with scheduling expectation.

They provided excellent services from planning to completion, and I had no problems.

Clean

Clean - They left the job site immaculate.

Recognized Excellence

Recognized Excellence - I would like to recognize James McDonald and his entire team.

Additional Comments

Additional Comments - I should have done it 5 years ago.

They provided excellent services from planning to completion, and I had no problems.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the new floor is outstanding.

I am very satisfied with the product.

Recognized Excellence

Recognized Excellence - I would like to recognize my salesman, Lee Watson. He was good. I would also like to recognize the lady who did the scheduling.

Areas Of Satisfaction

Areas Of Satisfaction - Pinnacle Concrete Coatings exceeded my expectations with the look of the product. It has made a big difference on my porch.

Recognized Excellence

Recognized Excellence - Initial install team great as was project manager and sales

At this point, there are areas of concerns that we have addressed. Thicker areas of top coat that do not match the surrounding porch. At the top of the steps, entrance to our home, there are several issues that look like someone stepped on the wet surface. These look like dry spots. I have reached out about these concerns and a service was started for us but have not heard back. Not happy about the job right now. Hopefully upon service completion we hope to say we are satisfied.

Installation was done effectively and efficiently.

Clean

Clean - Cleaned as they went along and did final clean up

The team of workers were very attentive to neatness and knowledge of the job was great.

Additional Comments

Additional Comments - We are very happy with the finished look!

They were easy to work with, very responsive to my phone calls, and the representative was here the next day conducting business.

Professional & Organized

Professional & Organized - They told me what they were doing step by step, when they would take a break, and when they would return. It was a smooth process.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Everything fantastic

Staff did a great job of explaining everything about the job.

Clean

Clean - Work crew did a great job of cleaning the work site.

Professional & Organized

Professional & Organized - Outstanding.

Schedule

Schedule - Done on time.

I’m extremely happy with my garage floor!!!

Communication

Communication - Every time I called I always got my questions answered.

Schedule

Schedule - They showed up on time.

I was extremely impressed with the work
Ethic of the workers. They worked hard, stayed focused, and provided necessary updates as needed. The final completion of my garage floor demonstrates quality work.

Areas Of Satisfaction

Areas Of Satisfaction - The explanation of the steps involved to complete the process. As well as the encouragement to view steps/process at anytime.

Areas Of Satisfaction

Areas Of Satisfaction - Every place they worked met and/or exceeded my expectations.