The thing I didn't like about the company was that I had asked for a porta-potty because I had seen many neighbors who got their roofs done recently, and the workers were just using the bathroom in their yards. I did not want that. They delivered the porta-potty, it rained for two days, and the workers didn't come and work. They took away the porta-potty before the workers were done. I looked out of my window one day and saw one of the workers urinating in my yard. I didn't like that.

I had been through a lot of agencies because we suffered with the insurance for over three years.
I had about five different restoration companies come out, but they never did the job.
Legacy came in, and within weeks, we got it to go through insurance, and they had the work done. They had our checks to us and everything. Legacy Restoration went above and beyond! I don't know how to thank them enough. I don't think I would have got it done if it wasn't for them.

I had a great experience with Legacy; they were thorough and communicative and did excellent work.

The group that was supposed to replace the roof did the replacement absolutely unprofessionally . They had to come a second time to open the first three rows of the roof and replace them , and I am not sure if all of this was done properly before a possible ice damage .

Professional work, great cleanup and responsive

Lack of communication
People showing up unannounced

Promptly returned phone calls

They were very reliable with getting back to me and with their customer service. They got back to me right away during the process. I had a follow-up issue that they came right out to discuss. They had good follow-up and communication.

Legacy Restoration did a good job. I just have to get up in my attic to see a couple of things I'm questioning right now. I need to see what they did in my attic. Other than that, everything looks good.

Would recommend Legacy Restoration to anyone!!!

No matter what went right or wrong, they were always there, and they took my comments seriously and did not quit.

Very pleased with Legacy and the job they did. Employees did an excellent job with roofing and gutters. They were professional with excellent craftsmanship. Job was quick and they did an excellent job of clean up.

I appreciate the honesty and customer service

everyone was great

I thought they were very professional, followed through, and got it done in a timely manner.

Legacy made the entire process very painless. They handled all the legwork from start to finish. And the finished product looks great

Everything went smooth and on time. Great job.

Good overall service, quick response to request on line, respected the property and asked about removing shoes before entering which left. Good first impression

This survey is separated into 2 parts: my experience and my customers' experiences. Although I had a very good experience, I have referred a few customers and heard complaints from them about poor follow-up and not returning phone calls, so unlikely to refer in the future.

I would recommend them to a friend because of their quality work.

They are very professional, always kept me in the loop and let me know the steps in the process. I was very satisfied with the whole thing.

Lousy Workmanship. Left Nails in Driveway and Lawn. Messed up Siding. Vents were not placed on Vent Holes. Project Manager Michael Karberg leaves work of finishing issue of siding to someone named Brag Rogan who leaves message once but does not respond back to the follow-up messages left on his Cell Phone.

The process was very smooth.

They did an outstanding job from start to finish.

I TEXTED CHRIS ON SATURDAY AUG. 2ND AT10:34 AM ASKING " WHEN WILL LEGACY BE SCHEDULING MY GUTTER REPLACEMENT? CHRIS GAVE ME AN ESTIMATE FOR THE JOB ON JUNE 5th, 2025 FOR $3,999.70 ON 8-9-2025 I SENT HIM AN E-MAIL "Chris, do you know what the install date will be for my gutters & downspouts? TODAY IT IS SEPT. 16th 2025 AND HAVE YET TO HEAR ANYTHING BACK FROM HIM AT ALL?? PLEASE LOOK INTO THIS?