Once work started it was quick but the color of gutters was wrong so there was a delay
We have heated gutter cables and we repeatedly called to complain about reinstalling the cables correctly
To this day it is a mess
Why send someone who has no idea how to reinstall cables
Sorry but not likely to recommend

Legacy Restoration was great to work with.

Legacy exceeded expectations. The whole team is outstanding.

Everyone I dealt with was prompt with responses to my questions, returned phone calls/ text message within a reasonable amount of time and was knowledgeable about procedures and products. Workmen were prompt, polite and cleaned the workspace each time they came.

Our sales rep was Mike Karberg. Very personable. Very knowledgeable.

The team was great - but the process took a very long time.

The people themselves
Honestly

Legacy Restoration has not completed the work. I have been waiting several months for them to return.

The day of the installation was hard because I wasn't home, but I couldn't tell them where the vent should go in my bathroom. They put it where an old vent was instead of putting it above my bathroom. The guys didn't speak English in the beginning. The foreman showed up later and the work was already done.

Every detail was giving to me in writing. I was giving updates every step of the way. The work was always inspected and I was asked of any issues.

I have already made several recommendations and will continue to do so.
Their communication for the most part was very good. They came when they said they would and notified me if there was any delay. Both screws that worked on my house were very professional cleaned up well work efficiently.

If you are looking for a company that is courteous, professional and not pushy on their sales, I would recommend Legacy Restoration.

It took over 3 years to complete the job, many mistakes were made in measuring, installing, communication, etc.

They did a wonderful job. Their team and follow through was great. The roof looks excellent.

They took too long without timely explanations. Didn’t receive referral payment.

Roof itself was fine it was the gutters that caused the most problems

We liked being informed every step of the way. They were friendly and more than willing to answer all our questions. They did an excellent job of replacing our damaged roof.

The communication was great

They did a great job.

I would not tell anybody about them; they did a bad job on the work.

They were great. They were helpful, timely, they always got back to me and answered questions, and they were fast. They helped with the insurance and coordinated everything. I was happy with them. I got it paid for, and they helped with that as far as payment. It was an extensive report.

When the gentleman came to my house to survey it to see if I had any damage, I never thought it was going to happen. He made it happen, and I am very happy about that.

Would not recommend them.

Everything went very well with Legacy Restoration (Illinois).

Legacy helped get my claim handled throughout the process.