It took awhile to redo the garage roof. They were waiting to get the siding for the house as well. The insurance caused a delay, and it was months before my roof was done.
I found my contact with Legacy Restoration to be very pleasurable. Their representatives were all very helpful, knowledgeable and very courteous. I would definitely recommend Legacy Restoration to a friend.
Process was simple and Legacy explained everything step by step. I’m a first time homebuyer and I was initially nervous about the process and how I would do everything and it was easy from the start either way Legacy’s process.
Legacy provided good communication, accurate bill date and once the work started, it continued until completion
I had to chase the documents for a while, it took about 2 or 3 months to get the warranty. I was told the warranty is for 50 years, but it is only for 10 years.
I did recommend already to my dad who had his roof done as well. I didn't receive the 250 dollar recommendation fee though!
My experience was an 18 month nightmare for simple storm damage siding replacement. The insurance company needed a siding sample which was taken. After over 4 months of checking on progress (Legacy blamed delays on insurance company) it was found that the sample was left sitting on a desk at Legacy. Once insurance got it there was some back and forth waiting for complete quotes. While following up on those was informed that my project manager was no longer with the company. So we start over with a new person. The job finally gets scheduled 14 months after starting the process. The work is ok but scaffolds destroyed my landscaping. Then the work failed the city inspection. The new PM did mot understand the requirement to waterproof the light fixtures. There was no movement on fixing the issues until I refused to pay the final bill. I got weekly emails about the bill which I answered that I would not pay until inspection was approved. Corporate got involved due to outstanding balance and finally 10 weeks later the work was completed. I only went with them because 2 family members recommended them but this was a terrible experience.
Still waiting for a check on the sky light air leaks and broken globe when repairing roof.
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Our project manager was great will every single detail. He kept it easy and stress free.
My project took over a year. The team even said it never takes this long and that many balls were dropped. I was never a priority regardless of how many errors and how much time went by.
Our window installation went smoothly from beginning to end. We are happy with our new windows.
While the work was done efficiently, the follow up not so much. I've been ghosted....
I was happy with the work, and they finished in one day, which surprised me. They worked really hard and got it done.
Will not due to communication being so poor. Took 4 months to get a roof. Bob blamed insurance. Not true. I had money within 7 days of the tornado
If we knew someone that needed work around their house we would highly recommend Legacy Restoration for the job.
Our sales rep Israel Mendez was very knowledgeable and customer centric. he took his time going over all the details of helping us pick out the right siding and gutters for our house. He kept us well enformed about the whole install project. It was sad that he left the company before our install was completed
No response concerning one warped section on siding.
I would appreciate additional clarity on this matter.
Very happy with the repairs.
I am very likely to recommend them.
I highly recommend Legacy Restoration and would use them again. I have recommended them to many of my neighbors.
Poor workmanship and six months to attempt to fix it.
Very happy with the roof replacement. Installation team was very professional & respectful.
Legacy Restoration was very professional and did everything they said they would do.