The team was great - but the process took a very long time.

The people themselves
Honestly

Legacy Restoration has not completed the work. I have been waiting several months for them to return.

The day of the installation was hard because I wasn't home, but I couldn't tell them where the vent should go in my bathroom. They put it where an old vent was instead of putting it above my bathroom. The guys didn't speak English in the beginning. The foreman showed up later and the work was already done.

Every detail was giving to me in writing. I was giving updates every step of the way. The work was always inspected and I was asked of any issues.

I have already made several recommendations and will continue to do so.
Their communication for the most part was very good. They came when they said they would and notified me if there was any delay. Both screws that worked on my house were very professional cleaned up well work efficiently.

If you are looking for a company that is courteous, professional and not pushy on their sales, I would recommend Legacy Restoration.

It took over 3 years to complete the job, many mistakes were made in measuring, installing, communication, etc.

They did a wonderful job. Their team and follow through was great. The roof looks excellent.

They took too long without timely explanations. Didn’t receive referral payment.

Roof itself was fine it was the gutters that caused the most problems

We liked being informed every step of the way. They were friendly and more than willing to answer all our questions. They did an excellent job of replacing our damaged roof.

The communication was great

They did a great job.

I would not tell anybody about them; they did a bad job on the work.

They were great. They were helpful, timely, they always got back to me and answered questions, and they were fast. They helped with the insurance and coordinated everything. I was happy with them. I got it paid for, and they helped with that as far as payment. It was an extensive report.

When the gentleman came to my house to survey it to see if I had any damage, I never thought it was going to happen. He made it happen, and I am very happy about that.

Would not recommend them.

Everything went very well with Legacy Restoration (Illinois).

Legacy helped get my claim handled throughout the process.

It was a complete scam. I was told in the face-to-face meeting what the price would be, but after hearing nothing from them for months and paying what they said I owed, they tried to come after me for $2900 more dollars. They were tough to get a hold of, and they did not call back. The roofer that did the job failed to recognize the lack of venting on the roof and the possible mold on the plywood. It was very disappointing, and I felt completely betrayed by this company.

The project started rough, but it ended fine.

It took awhile to redo the garage roof. They were waiting to get the siding for the house as well. The insurance caused a delay, and it was months before my roof was done.

I found my contact with Legacy Restoration to be very pleasurable. Their representatives were all very helpful, knowledgeable and very courteous. I would definitely recommend Legacy Restoration to a friend.

Process was simple and Legacy explained everything step by step. I’m a first time homebuyer and I was initially nervous about the process and how I would do everything and it was easy from the start either way Legacy’s process.