The crew was polite, professional, industrious. They worked quickly and were done in one day.

Was very impressed from the salesman to the last helper left. The cleanup was efficiently done.

Professionals from sales to installation. Quality materials, and willing to work with us at our pace

I’ve already told a lot of people about Home Genius. I’ll recommend them to a lot more people.

They arrived on the scheduled time.

Everyone that we have dealt with so far has been polite, friendly, accommodating and they go out of their way to help you.

I am very satisfied with the outcome. My roof looks very nice. I had some hiccups with the salesman. I was told that the company does not subcontract even after I specifically asked him about it since I had a bad experience with another company that subcontracted. Financing was another glitch I had, I said I could only pay a max of so much and what he came up with was almost 2 times that. Some of the misunderstanding may have been my fault but I was steered in wrong direction. Also I was told that if I didn't take the price I was quoted that it would go up in price, I told him I had others coming for quotes later in the week and I felt pressured to take the deal. I felt it was a great product and warranty but still had my doubts.

Detailed inspection, thorough presentation, and speedy set up for both financing and install. We had our consult on a Tuesday and an existing roof removed/brand new roof installed on Friday. Salesmen and project managers were well informed and answered questions thoroughly. We are happy with the amount we paid for the quality materials and workmanship!

This company lacks professionalism. I spent close to $40k on a roof and siding project in June 2025, had minor issues with installation, that should have been able to easily be addressed, however, the lack of communication and care after I paid it full showed me they are only about income and not customer care. My contract was written up to where the cost breakdown was incorrect - I let it slide, my deposit was applied incorrectly and not evenly amongst the two projects as explained - I let it slide, the work looked well and I was pleased, until we had some heavy rain for a few days which resulted in siding coming loose and blowing the hundreds of nails left behind on the roof to spread to the yard and presented a safety issue. I called the project manager and customer service to out in warranty claims as there is a lifetime warranty on the work, where it was explained to me, they were busy with other jobs and would get to me when they could. Totally unacceptable! When they took the old siding off my home, they threw away my ring doorbell and wrapped the wiring so that I could not be put back. When asked why, I was told I would have had to request it be put back. How logical is that? After about a month of calling consistently they finally replaced my ring camera, but instead of hard wire, it’s battery operated - which is fine. During installation, they damaged the internet service box/and wiring causing an outage for a week and the equipment was not on a part of the home that needed them to remove it in any way. They left the wiring from the telephone pole just hanging on the fence and I had to call them back and request they hang it like it was prior to the renovation. There were also moments during the project where they just wrapped what appeared to be rotting wood, and I had to make them unwrap it and replace it. They sited just because it looked bad, did not mean it was bad and some items didn’t need to be replaced, but it did. The wood pieces they attempted to wrap and move on from looked horrible and soft. This company is terrible and I’ve had to threaten to call the BBB just to get a call or email back to rectify minor issues. The staff is super friendly, but the quality of care overall, is HORRIBLE. I would never use them for another home project and only plan on calling them for warranty issues, which I would have to pray get resolved. I’m actually still waiting on them to pick up material left behind on June 19th and the siding issue previously mentioned. If I could give 0 stars, I would. Highly displeased and disappointed and have no clue how they have a 4.8 star rating with how my experience went.

Not a company I would recommend

I appreciated what they did on the job; it was all fine and thank you so much.

Home Genius Exteriors came in, did the work, and cleaned up. I am totally satisfied with the work.

Make sure you pay attention so job is done the way you want to be.

Overall, they did a very good job. I had a few miscommunication issues with the salesperson, but then the sales manager got it taken care of.

The worker were professional, knowledgeable and courteous

Home Genius seemed to provide everything that they said they were going to provide me with. It did not take them long to come out, start and finish the job, which was nice. In general, I am happy with what happened.

The roof looks great!