I ordered windows on March 6, 2026, at which time the line of credit was opened and my initial deposit was withdrawn. Within 48 hours, I was informed that the color and grid configuration I selected was unavailable. After several weeks of delays, the order was finally revised and placed on March 24, 2026. During this entire period, the line of credit remained active and payments had already begun despite no product being delivered.

The first set of windows arrived in mid-May. When the installation crew arrived, they discovered that all eight windows had been measured incorrectly. Two of my existing windows had already been removed before the issue was identified, requiring them to be boarded up while all eight windows were remeasured and reordered.

The replacement windows were finally installed on June 17, 2026. Unfortunately, every single window arrived with visible defects, including scratches, dents, chips, or other cosmetic damage. The installers themselves acknowledged the condition of the windows and attempted to place the least damaged units in the most visible locations to minimize their appearance.

Following installation, an additional issue became apparent. When sunlight shines through the windows, green square-shaped reflections appear throughout the white window grids. Neither the installers nor Champion representatives who have viewed the issue have been able to explain it, and several stated they had never seen anything like it before. While the windows appear acceptable on cloudy days, the green reflections are highly noticeable in direct sunlight and significantly detract from their appearance.

After nearly four months of delays, measurement errors, multiple reorderings, boarded-up windows, damaged products, and an unresolved visual defect affecting every window, I am extremely dissatisfied with both the product and the overall experience.

Given the extent of these issues, I am requesting a substantial refund and compensation for the inconvenience, delays, and diminished quality of the product I received. I believe this is a reasonable request considering the circumstances.

If we are unable to reach a satisfactory resolution, I will have no choice but to pursue other avenues, including filing complaints with the Better Business Bureau, posting reviews detailing my experience, and sharing photographs documenting the defects and installation issues.

I would appreciate a response from management or corporate leadership within the next few business days regarding how Champion intends to resolve this matter.
Laura Shroyer

The sales woman was informative and not pushy as sales people can be. I was kept informed of the build and receive times. The install team were the best. Professional, personable and had the process down. They knew how to handle 100 year old windows.

Quick to respond and complete the job

The project was completed with the customer's needs in mind. Experienced team was able to communicate the process so the customer was able to address concerns in advance.

Call back

Installed one bent window and one broken. Have asked for inspection from supervisor. Have been ignored for 2 days.

Quality of the siding.

This is the second major project that they have done for us. They previous added a sunroom at my primary residence and just finished installing new siding on a home I am trying to sell. Both jobs were beautifully and professionally done

I have already referred several people to Champion since our windows have been installed. Outstanding sales/service and installation MUST be highlighted. Everyone from the Mary in Sales, Susan in Service, Kinsey and Connor both on the Installation Team were absolutely the BEST to deal with. Everything promised has been delivered on -- We are ecstatic!! The windows have made an amazing difference in this 100+ farm house. Thank you Champion of JC.

Quality is great 👍, install was very professional and timely.

Installers did an excelent job.

Very knowledgeable friendly staff from Sales to Installation. Excellent price

I absolutely love my windows!!!

Fast friendly service

Reply and I will glad to explain my dissatisfaction mi

Nothing is perfect.

Everyone is extremely nice and quick to help. I am not happy with the installation, especially what I paid for it.

Very satisfied with the end result.

We had a 3 season's sunroom done and everyone we met was professional and respectful.

Professional and quality work through the entire process.

The sales/negotiation process was somewhat tedious. It would be much appreciated if it could be done faster and more to the point. A 5+ hour sales pitch and negotiation nearly killed the deal for me. I understand the need to get a sale, but my time is important - I'd like for it to be treated that way.

The estimate process was very good. The installers were awesome.

Be more specific about additional expenses to expect.

Quality of the windows and the warranty like no other.

Quality product, fair pricing and was installed incredibly quick with the utmost attention to detail.