The whole experience was not good. The salesman vanished after we signed, the communication was terrible and it took a very long time to get all windows put in. The glass black are just caulked in and was expecting them to be cemented in.
The process started with nice sales. I was told the windows should be ready for install in 6-8 weeks.
10 weeks later, I had not heard anything, so I contacted my Custom Service team member. He told me not to contact him but to contact Janet Lent. So I emailed Ms. Lent and was told that I would be contacted when my windows were ready to install but no estimate on when that would happen was given...
Finally 4 months later, I was contacted that my windows were ready to install and it was scheduled but the Sliding door was not ready...not really sure why they didn't do the whole order at the same time...
The first day of the 2 day installation, it rained. I was called and informed that it needed to be rescheduled (even though it was predicted to rain only for an hour).. but luckily they could do the Saturday so I didn't need to take another day off work.
The installer was excellent. It was kind of amazing to see one person install my windows all by himself! Unfortunately, three screens and 4 hardware window openers were missing. .. so 7 out my 13 new windows I could NOT open/use!! The installer was apologetic and called the warehouse but no-one could find them...he was hopeful that when my door was ready they would have the missing parts..
Two days later, they called to say my door was ready … Ms. Lent contacted me to schedule the installation and I let her know which days I was available.... a week later, I had not heard back from her, so I reached out again... She clarified that I was trying to schedule to door installation and I said yes and reminded her of the missing parts I was also waiting for.. she asked me again my availability and I gave it to her again (minus the days which has passed) and again didn't hear back from her... I reached out again a week later and she offered me a day that I was not available (not on the list of availability I had sent to her) and then finally she offered me a saturday on my list and I said yes ,please.
Again, the installation was great. He had the three missing screens. But had the wrong hardware...He again contacted the warehouse without success..
So for almost a month, I couldn't open 7 window!! Unfortunately those were in the bedroom and spare room; so I had to run the air-conditioner and fans to sleep comfortably at night!!
I was contacted by the company to sign off but I told him I was still waiting for the missing parts.. he apologized and had my customer service team member call me (who didn't even apologize) and was told that the parts were ordered..
It is now November and I am still waiting...
The installer was great. The rest of the service was terrible.
The initial sales presentation was effective. Timelines were good . Quality of the product was not up to my expectations. I feel I could have gotten this quality at a hardware store.
I absolutely will recommend Champion. The quality of the windows is great. I was very happy with the service and installation, and my sales person was awesome.
great job.
Mr Cunningham was on time, smartly dress, and look like he owns Champion windows.
B. J. Cunningham is a really good salesman.
Champion did a fantastic job on our windows. The entire staff was helpful, courteous, and knowledgeable. Our installation person did an awesome job and we couldn’t be more happy with his work.
No communication. Quoted time was months shorter than real time.
They did a wonderful job. I am only waiting for the electric part to be done.
It is poor quality.
Based on my experience, Champion miss represented their product, stated that it was my problem and I should sue them, took 6 months to fix their poor installation.
They were efficient, but timeliness was lacking. I bought multiple windows and switched out one of them for a different window. I was charged for the window that I did not get and the one I switched to. I have not received a reconciliation for this.
They are good-quality windows, and I am satisfied.
Champion Windows was very organized and informed me through every stage. There was always an inspection after each phase before they moved on. The guys who built the sunroom were consistent. They knew how a sunroom was supposed to be built, and they made sure that the construction quality was good. I saw the quality in the month that I have had the sunroom, and I am overall very happy with the sunroom. My overall experience with Champion Windows and the construction would be a 10 out of 10.
Champion Windows is a quality product and the installer was great. I will use them again for other windows!
I wouldn't recommend anyone to use Champion Windows.
Sales and the person who came out to get fine measurements got the measurements wrong. Manufactured 18 windows incorrectly and now we are having to redo all the paint because the trim areas that were originally covered. Still have a broken window and some are super difficult to engage the lock.
I think the measuring technician needs to be an installer because the windows were not measured correctly.
I have never recieved a final paper work showing full payment for patio door. I referred my parent's and they bought windows and haven't heard anything about referral program . Parent's have also had problem and questions that have not been answered.
We signed the contract in October 2021 and work didn't start until July. I heard nothing from them for months and then only when I called the national office. Once they started, the work was fast, the workers were curteous, and the quality was great. There were no added costs. We are very pleased with the result.
Poor communication after order placed
Measured for windows twice to ensure correct size was being ordered and measured again before removing old windows to ensure new windows would fit. Install crew were in and out in a few hours and cleaned up after themselves. We have noticed a difference already in the amount of air around the windows.
It took over a year to get my window!
Only one of the three window purchase experiences have been acceptable. Two separate orders have had problems with installation or incorrect order with delayed install.