Excellent customer focus. Mark was very helpful and reliable throughout the entire process from the initial estimate right up to the final installation.

Sales Solutions

Sales Solutions - Yes. My biggest concern was how to include the bay (bump out) window. Mark explained how the work would be done, and he was very confident that the work would suit my needs in dealing with that window.

Professional & Organized

Professional & Organized - Mark brought the materials to my home the night before the job was to start so to make the beginning of the following work day and the arrival of the crew a smooth and timely process. It did. The workers arrived early and got a good start ahead of the heat and sun beating down on the installation area. Very wise.

Communication

Communication - Yes. Excellent customer focus. I never felt like I was lest out of the waiting process because Mark communicated to me that there was a time in the schedule when my job would be slotted in.

Installation Crew

Installation Crew - Installation was awesome

Areas Of Satisfaction

Areas Of Satisfaction - Very professional and friendly

Recognized Excellence

Recognized Excellence - Charles the installer

We found working with the Aluminum Company for full frame replacement of almost all of our windows to be a great experience. While disruptive, the installers were cheerful and experienced, and the carpentry, particularly inside the house, is top notch. We would not hestiate to recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in every way. The project took longer than expected because it was such a large job. But we are very happy with the new windows.

Overall experience was great - Patrick in sales was very knowledgeable and helpful, and I loved to "no pressure" approach.

Professional & Organized

Professional & Organized - Good followup via email on project status.

Installation Crew

Installation Crew - George and Kenny (I think that's their names) were great. Quick, worked well, addressed the rain we had during the day. I would recommend them to anyone.

Additional Comments

Additional Comments - Great overall experience . . . no complaints!

Areas Of Satisfaction

Areas Of Satisfaction - All areas!

Recognized Excellence

Recognized Excellence - Everyone we dealt with so far!

Good communication and excellent installation.

Quality products, skilled installers and a fair price. Great installation warranty.

Follow Up

Follow Up - Dallas followed up within a week of project completion.

Areas Of Satisfaction

Areas Of Satisfaction - Installation went very smoothly and was completed in less than two days as promised!

Recognized Excellence

Recognized Excellence - Dallas did a great job communicating, answered all of my questions, and was responsive to my needs. I couldn’t ask for any better service!

You customer service is above board and the workers were amazing when they were at the house.

Communication

Communication - I continued to get updates. Even the morning of the start of the project from the manager telling me the employees might be a few minutes late but there were already on site.

Construction Quality

Construction Quality - To notch crew did a high quality job.

Value

Value - I feel the job was adequately priced for the work performed

I had an excellent experience from sales to project completion. Communication was great; project progress throughout the job was seamless; high quality products were used and the finished work is admired by my neighbors.

Areas Of Satisfaction

Areas Of Satisfaction - I would say most of the house met or exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize the project manager for his/her exceptional service.

Great communication, quick scheduling, and friendly service.

Great customer service from start to finish and quality work.

Professional & Organized

Professional & Organized - Project manager was great and workers were professional kept mess to a minimum.

Areas Of Satisfaction

Areas Of Satisfaction - We are extremely satisfied with the whole experience from start to finish.

The whole process was straightforward and handled professionally.

Professional & Organized

Professional & Organized - A few days after I signed the work order with Michael St. Pierre, an Aluminum Company technician contacted me to make an appointment to take the window measurements. I was also contacted by the very cordial Alondra Filo, the project coordinator.

Scheduling Process

Scheduling Process - I had originally requested that the installation take place in mid-June, since I expected to be out of town between late May and early June. I received a call in mid-April advising me that the windows were ready and could be installed, so I happily agreed to have this done ahead of schedule.

Clean & Safe

Clean & Safe - Leftover boards from the deck were left on the side of our driveway but picked up 5 days later

We previously had Dallas Spruill install a complete front door and side stained glass insert. It was beautiful and so impressive. We have moved and missed the Storm Door and called Dallas to add it to our new house. It was so complimentary and gorgeous our neighbor ordered the same storm door for her house.

Follow Up

Follow Up - A call was received and voice mail was left as a follow-up to the project.

Areas Of Satisfaction

Areas Of Satisfaction - We were so happy with the first installation we ordered another Storm Door for our newly purchased house.

Recognized Excellence

Recognized Excellence - Everyone at Aluminum Company of Raleigh was so courteous and helpful: Dallas Spruill - Sales Rep; Troy - Installation; Christy Chapel - Customer Service; and June - Front Office.

Areas Of Satisfaction

Areas Of Satisfaction - Jeff is exactly the kind of salesman I want for transactions like this. No silly games, no "price changes once I go out the door" mess or anything like that. Very polite and relatable, and very honest and informative. He answered our questions without being patronizing and just left us feeling like you are truly confident in your services and not just trying to sell something.

Recognized Excellence

Recognized Excellence - Our installers were so fast and professional. They got all the windows in place so quick I didn't even notice that they had pulled the old ones already.

We had 4 companies quote the job. The Aluminum Company did not have the low price. However we selected the Aluminum Company of NC because 1) we liked the look of the Okna window, 2)we weren’t required to pay until the job was complete, and their reputation.

Installation Crew

Installation Crew - Extremely pleased with the installers, especially Troy. Highly qualified and talented. I really enjoyed meeting him.

Project Manager/Crew Leader

Project Manager/Crew Leader - Reed was great! Especially when it came to the associated rotten wood repairs that had to be made as a part of the window installation.

Recognized Excellence

Recognized Excellence - Michael the salesman worked very hard to understand our needs and to deliver a price that worked with our budget. Reed the project manager was completely on top of all aspects of the installation. Troy the main installer was exceptionally good. Tony the carpenter did a phenomenal job repairing our rotted wood siding.

Excellent quality service, results look great.

Areas Of Satisfaction

Areas Of Satisfaction - The team was prompt, professional, and went above and beyond with the repair work that was needed. I’m very happy with my choice to use the Aluminum Company. Feels like coming home to a new house!

Recognized Excellence

Recognized Excellence - Jared (PM)—making sure all the details of the project were accounted for. The roofing team (I’m sorry I didn’t write down names) who came out at the end to remove my satellite dish. They did a courtesy inspection and uncovered a prior issue of shoddy workmanship (not yours) that likely led to some of the initial water damage in the old siding. Prompt and reasonable repairs.

The Aluminum Company made the entire process from sales to installation an absolutely great experience. Everything was exactly as promised and all that I asked for.

Recognized Excellence

Recognized Excellence - Everyone gave me exceptional service

Additional Comments

Additional Comments - Great company and keep up the hard work!

Professional & Organized

Professional & Organized - Very organized and prompt when returning calls.

Installation Crew

Installation Crew - Very experienced. We are very pleased with our crew. Very neat and polite.

Quality product installed in a timely manner

Communication

Communication - Responded to emails within a business day

Areas Of Satisfaction

Areas Of Satisfaction - Quality product installed in a timely manner

Recognized Excellence

Recognized Excellence - The 2 installers were awesome, friendly, professional, knowledgeable

Areas Of Satisfaction

Areas Of Satisfaction - The price and quality met/exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.