American Design and Build is a family owned and operated energy-efficiency contractor located in Bel Air, Maryland. Since 1993, we have been providing homeowners and small businesses in Maryland with exterior improvements which have saved them thousands on their energy costs. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, American Design and Build relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of American Design and Build in Bel Air, MD; Baltimore, MD; Abingdon, MD; Parkville, MD; Forest Hill, MD; Nottingham, MD; Havre De Grace, MD; Jarrettsville, MD; Lutherville, MD; Columbia, MD; and 130 other cities in Maryland, Pennsylvania, Delaware and New Jersey.
In this report, American Design and Build has published a summary of the customer feedback they've received since they joined GuildQuality in April 2011. In that time, 397 out of 857 customers (46%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2018.
American Design and Build surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a American Design and Build customer, and if American Design and Build completed work for you after April of 2011 but you haven't yet received a survey, please let us know.
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