About this company
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Born from the belief that improving your home should be a stress free and enjoyable experience, Yankee Home was established. Founder Ger Ronan was himself a victim of an unscrupulous contractor many years ago set out to create a home improvement company that would become the most referred contractor in New England. Committed to the philosophy of “customers for life” they have become the preferred contractor for most major warehouse clubs. More
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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Affiliations
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More about Yankee Home Improvement
As a GuildQuality Guildmember, Yankee Home Improvement relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Yankee Home Improvement in Springfield, MA; Pittsfield, MA; Chicopee, MA; Westfield, MA; Greenfield, MA; Worcester, MA; Holyoke, MA; Enfield, CT; Easthampton, MA; West Springfield, MA; and 353 other cities in Massachusetts, Connecticut, Vermont, New Hampshire, New York, and 1 other state.
In this report, Yankee Home Improvement has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 1,288 out of 2,194 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2019.
If you are a Yankee Home Improvement customer, and if Yankee Home Improvement completed work for you after September of 2012 but you haven't yet received a survey, please let us know.
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