Our Window World of Houston agent, Matt, was amazing. He was very good with follow up. The installers that came were efficient and did the job all in one day.
The Window World of Houston salesperson as excellent and thorough. The installers were terrific.
absolutely, from start to finish. Our salesperson Chris Mayo was knowledgeable , polite and provided us with a fair quote. The installation crew was top notch , efficient and fast. I'll definitely use Windows World again for future projects.
Good experience overall..the installation was great and they kept the debris to a minimum but you are always going to have some cleanup. Fit and finish was great, Only gripe is they didn't clean clean the window glass after the install leaving caulk smudges and dirt , a lot of it behind screens which now I have to try and clean.
Chris was very professional and answered all of our questions.
Every aspect of the service with Window World went very well. It was easy to get an estimate, very easy to sign the contract on-line, and the installation team was quick, clean, friendly, and very accommodating windows look great!
agree
I would recommend them to a friend.
Great product, professional installation, great customer service
The salesman was very knowledgeable and professional he helped us get what we wanted in budget. The installation was quick and and the window quality is good and within our budget
I have always been pleased with Window World
I am so for very happy with my windows. I have told all of my friends and 2 are very interested.
We have used Window World on 4 different houses. During the previous experiences, we had no issues and everything went smoothly. However this time, it was nothing but problems. The first crew installed 15 windows. They got the windows installed but left glass everywhere both inside and outside. I am still picking up glass. Also, I had to finish caulking some of the windows. In the first set of windows, we discovered after they left that one was defective. It was eventually replaced. During the interim, we ordered 2 more windows (glass pack windows). I should have learned my lesson, but I wanted to give WW one more chance. When this crew came out to install the windows, they did not have the correct ones and the required trim molding. Another crew came weeks later and installed two windows, but broke one window. Also they had to go to Home Depot to purchase required molding and they had to use my miter saw to properly cut the trim. Finally another crew came and installed the replacement window. I have communicated with various supervisors and quality personnel on their lack of equipment (miter saws, drop cloths, vacuums, ...) and their performance. No one truly addressed the issues and were not concerned that the problems had occurred.
Window World provided excellent customer service, and went above and beyond on everything they did!
Easy, Fast, Quality experience Start to Finish!!
Real good group
Window quality was excellent. Robin was very professional and helpful.
The prompt work, the confidence from the estimator, and the fast work of installers, made us willing to recommend Window World.
I was very pleased with Window World’s work on my home windows. Kendall’s installation crew was knowledgeable and efficient. I would highly recommend Window World to anyone I know needing windows.
Window World did a great job. The installation crew was friendly, courteous, professional, and incredibly efficient in their work. We had used them before to replace the windows on the back and sides of our house and now were taking care of the front. Their product is excellent and we saw a marked decrease in our utility bill from just the partial installation. With all of the windows now replaced, I suspect that we will see an additional cost reduction--just in time for what promises to be a blistering summer. Window World's team (from sales to support to installation) and products are outstanding. Window World is highly recommended.
We were very impressed with the efficiency and their attitude while they were here. They had a great attitude, and it was a great installation. They enjoyed their job and every worker was busy. I was impressed with the quality of the installation and how quickly the job was done. Everything looks beautiful. They answered our questions, and it was a wonderful experience. We're loving our windows. We especially love our picture window above the sink.
They have bad customer service.
Positives: Scheduling for measurements was great. The guy came in was very knowledgeable and helpful. Wait time for the order was also fine.
The crew came in worked very efficiently and completed 8 windows in less than 2 hours. They were open to feedback during installation. Price is fair too.
Negatives: the crew could use more protective gears considering they work with broken glass.
I observed them smashing the broken glass into small pieces inside of a large bin inside the house. This is not a safe practice. Pieces of glass could splatter around the house. I asked them to stop doing it inside the house and they did.
Overall the house was fairly clean. I thought they would clean the windows before they left, they only wiped the 3 on the stairs. Fair.
Now my biggest issue that has not been addressed is the lack of glazing beams inside the bottom windows. I talked to field supervisor Mr Julian about this multiple times. He didn't offer a solution. This is a very simple and basic expectation and it was not met. This is not good aesthetically as dirt will fill up there eventually and it cannot be cleaned. It also open for draft.
I requested to talk to his supervisor on Monday and I have yet to hear from him.
Until this issue is fixed, I don't plan to recommend your company to anyone else.
The job was handled professionally and timely. The worksite crew made sure all was cleaned up.
Excellent communication and service