At Universal Roof & Contracting, we have one goal: your ultimate satisfaction. This means providing you with top-notch products and services, resulting in an excellent experience for you as your property value increases and you enjoy your time in it for the years to come. We have been working with homeowners and businesses in Central Florida and Jacksonville for more than 20 years, so you can trust that we have a good grasp of the challenges you face, making us highly capable of taking care of your exact needs. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Universal Roof & Contracting relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Universal Roof & Contracting in Orlando, FL; Jacksonville, FL; Winter Park, FL; Winter Garden, FL; Lake Mary, FL; Kissimmee, FL; Oviedo, FL; Longwood, FL; Windermere, FL; Winter Springs, FL; and 43 other cities in Florida.
In this report, Universal Roof & Contracting has published a summary of the customer feedback they've received since they joined GuildQuality in March 2019. In that time, 516 out of 1,358 customers (38%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2019.
Universal Roof & Contracting surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Universal Roof & Contracting customer, and if Universal Roof & Contracting completed work for you after March of 2019 but you haven't yet received a survey, please let us know.
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