The roofing work itself was fine, but we were disappointed with the communication and transparency surrounding the insurance supplement. We also had some cleanup and property-damage issues that were eventually addressed. Looking back, we wish we had shopped around more and chosen a local company with its own crew and a more hands-on approach.

There are shingles that are not properly laid nor sealed. I reported it and nothing has been done. There was no Foreman on site to monitor the work and no one that spoke English.

No comment

I highly recommend this company since honesty is the best policy and that's what you get from Universal Builders

Universal Builders was a huge help in understanding the whole process, dealing with the Insurance Company and the work that was required.

The professionalism and attentiveness to the smallest of details.

Extremely customer friendly.Kind and honest and listen and answer all your question.Ali the people we were in contact with were really helpful and genuine!

Good company has BBB approval

This company is without a doubt one of the finest I have ever had the pleasure to work with./

I couldn't have asked for

I would recommend to others

Friendly, competent people to work with

Universal Builders of America was fantastic! The customer service that I received whether they were calling me, or I was calling them, was fantastic!

Overall, my experience was very smooth, and the customer service was exceptional.

When they put our hot water heater vent on …the cap was bent worse than the one from hail damage. Even worse, the new one was shiny new metal and they painted it black! It looks ridiculous..I did not realize they had done that til my husband went up on roof and saw it🤦🏻‍♀️until that point I was very happy with the roof job…now , not so much😔

I had several roofers go up on the roof for an estimate, and only Brit told me that I had wind damage and that I should put in a claim with my insurance company.

They were very quick and knew what they were doing. They finished in a timely fashion.

waiting on work to be fully completed

The people who helped me with the home inspection and informed me with details about what was going on and what would take place later were excellent. Anthony and Jon were friendly and knowledgeable and answered all my questions.

They were great and wonderful to me. The boys did a good job.

Everything they did as far as the roof was very good and done very quickly.

Universal made a complex and lengthy process as simple and understandable as possible. I highly recommend them.

Be willing to wait—they're busy.

They did a great job!

I have already referred someone to their company.