Process was very easy, everybody is super friendly and knowledgeable
We were very impressed with the build and finish quality of the home. The construction manager is amazing, he's kind, attentive and truly goes above and beyond for the future home owners.
Unfortunately the same cannot be said for the rest of the process. The entire experience severely lacked communication. Our sales associate was not very knowledgeable. They promised one rebate, and then a week later switched the rebate on us, causing us to come out of pocket more- no explanation was provided other than "they changed it I guess" (no, the month did not change over. we at this point had a week left in the month). The mortgage and lending process felt rushed, last minute and shifty. When they needed something from us, we got multiple emails telling us what they needed was important and we needed to hurry and sign. Thankfully I read things before signing or else I would not have caught them changing the interest rate and monthly payment. But when we needed to ask clarifying questions or had concerns, it took days to get a response and multiple emails. The entire process felt very "bait and switch" luckily my husband and I are both in the car business and knew what to look for and how to protect ourselves.
The quality of the homes itself and our construction manager are the only reasons we are giving three stars instead of one. The home price was a decent value, we love our home, and feel at peace that our construction manager is here for support if we need anything.
I have already recommended the Point subdivision to a friend of mine who is in Ghana right now, but she is thinking about giving up her two-story home. She wants a ranch, so I invited her to come out and see mine. She loved the area, and she’s thinking about getting a real estate agent to come out and show her some properties here.
Starlight Homes is really awesome and they will work with you. I highly recommend them.
Customer service is great - the builders couldn't done better. I've found quite a bit of flaws in the paint, flooring, structure, accessories...
The staff were very helpful
Although the homes are very cookie cutter, it was exactly what I was looking for. Cheap and affordable, but not too cheap where I feel unsafe.
Home ownership was simplified and felt very supportive. Thank you, Antonio!
It is comfortable and well-built. I do not see any issues.
I don’t usually recommend but in this case I will. I’m very pleased with my new home.
This is the first house I bought. It was super easy and smooth from sales to closing to warranty. The team was very helpful.
It may be beneficial to consider making a few small but impactful features standard (or optional) in your homes such as screens for sliding doors, hardware on cabinets and automatic garage door openers. These are relatively minor additions, but it significantly improve the overall customer experience and help your homes feel more complete from day one.
Sales Manager. Matt McNeil is efficient, knowledgeable, and worked with my schedule. I appreciated his contact to keep me informed. Alec the Construction Manager, was very knowledgeable and helped me immensely on the walk through. Careful to explain everything I needed to know. Couldn’t have had a better team!
Absolutely!
Would recommend. Staff was knowledgeable and very helpful.
Very Friendly and satisfying the customer needs
Our experience has been a good one. We really like Wade, our sales representative, and Phillip, our construction manager. Wade is extremely knowledgeable and could answer all of our questions. Plus, he exhibits great customer service and he is prompt with returning phone calls. Our construction manager, Phillip, has been awesome. If we reach out about any issues, he returns calls quickly. His response time is great and we never have to wait when we need him for any issues that have come up.
Yes, I would definitely recommend starlight homes to a friend.
I have already recommended to a few people lol
Everything with Starlight Homes was really good, and I had no problems. Everyone has been very professional.
We are very pleased with the entire process. Everyone was very knowledgeable and always available when we needed them.
The whole homebuying process was efficient, timely, and delivered with great customer service. I especially want to give positive feedback on my William, the homebuyer agent, and Zach, the builder.
Their professionalism, communication and quality work.
Engineer Manager is very approachable and helping us when we have a question and need help
I have already recommended Starlight to some of my acquaintances.