From the impressive tour of our roof (including getting into the attic to check for water damage), to the customer service (Sierra), they were top notch all the way. They stayed in touch with us on each step of the process and answered questions quickly and professionally. We would have liked a little heads up before the dumpster was dropped off, but maybe they can work on that.
Our siding wasn't secure in multiple areas and weather had done a number on an overhang. Security-Luebke representative did a very thorough inspection so all areas would be repaired successfully. We were very satisfied with the workmanship and this company's employees. Highly recommend.
Salesperson was great. Roofing crew was on time and very high quality
Cleanup when complete was very good.
Prompt, courteous, efficient, clean.
I was very happy with my experience wit Securiy
They did everything they're supposed to any questions I had. They answered and finish in the timely fashion.
No
Quality was very poor on the shingling, gutters, and gutter guards. Three different crews with poor quality throughout so the issue runs deeper in the organization than “just a mistake”.
The job was rushed many things needed to be redone overall messy workmanship
The people are great and took care of everything.
Professional quality work from the initial estimate to completion of the job.
They did a very good job. They were very fast and efficient. I am happy with the work.
I am likely to recommend Security-Luebke Roofing to a friend because everything looks good. However, it was done during the winter, so we'll have to see when we get rain. I do see light coming through when looking from the attic, but we have to see when it rains if there are any leaks.
They did a fantastic job!
EXCELLENT service/work from start to finish. HIGHLY recommend!
Yes, I would and have told a number of people who visited.
It was clean after the job. The only thing is that they don't give you enough time when they let you know about the schedule.
We were very happy with all our interactions with employees of Security-Luebke Roofing and the way they listened to what we were looking for in our roofing project.
The response to my initial request was quick. The initial meeting with the estimator/ salesperson was great. The evaluation of the issue was thorough and accurate. I like how the evaluation was video recorded. The proposal for repair was spot on. The greatest thing about this interaction was the willingness to consider a repair rather than simply say a complete new roof was required. That would be the fear of most homeowners. The work was done quickly and cleanly. It was a job well done with honesty and integrity. I cannot stress enough how pleased I am with this company. I highly recommend Security-Luebke Roofing to anyone needing a repair or new roof. Put your mind at ease.
The customer experience with Security-Luebke Roofing was the worst I had with any contractor, and I would not recommend them to anyone. There were multiple communications that were not followed through. I found them to be misleading about the construction and how things were put together. They passed work that was not acceptable.
I would definitely recommend you.
After being quoted a higher price and a 9 month lead time with another company I called Security Luebke and was able to get my garage roof done in a matter of weeks. Thank you!
Response to the initial contact was prompt and everything after that went smoothly. Communication updates around scheduling exceeded expectations. Excellent service and looks great.
The customer service did a great job when mistakes were found. They stand behind their work and fix problems.
Our house looks as good as new; it is perfect; they did a good job.