GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Kitchen remodel (350)
Bathroom remodel (303)
Basement remodel (29)
Whole house remodel (9)
Windows & doors (9)
Laundry rooms (7)
Master bathroom (4)
Exterior remodel (3)
Fireplace remodel (3)
Interior renovation (3)
Master bedroom (3)
Design build remodel (2)
Front porch (2)
Living room remodel (2)
Bedroom remodel (1)
Dining room (1)
Exterior painting (1)
Interior upfit (1)
Master Suite (1)
Powder Room (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Normandy Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Normandy Remodeling in Chicago, IL; Naperville, IL; Hinsdale, IL; Downers Grove, IL; Western Springs, IL; Oak Brook, IL; Evanston, IL; Lagrange, IL; Glen Ellyn, IL; Clarendon Hills, IL; and 159 other cities in Illinois, Michigan and Indiana.
In this report, Normandy Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in April 2006. In that time, 1,285 out of 1,943 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2018.
Normandy Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Normandy Remodeling customer, and if Normandy Remodeling completed work for you after April of 2006 but you haven't yet received a survey, please let us know.
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