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Moss Building and Design

4125 Lafayette Center Drive, Suite 100, Chantilly, VA 20151(703) 961-7707
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About this company

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Moss Building and Design

"Moss Building & Design is an award-winning remodeling company and your partner for creative architecture, design and impeccable construction. We have an established reputation for excellence in additions, home renovations, kitchens, bathrooms and basements and have been serving Northern Virginia for nearly 18 years. At MOSS we collaborate with our customers to develop solutions that encompass the vision they have for their home. We believe the remodeling process should be as good as the results so we have developed MOSS Online to ensure clear and consistent communication and so that everything happens when and how it is supposed to, giving you results you expect...on-time and on-budget."

GuildQuality Member
Guildmember
Since 2014
Feedback Milestone
5-Year Anniversary
2019 - See more

Types of work

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Additions (3227)

Bathroom remodeling (3227)

Design build remodel (3227)

Home remodeling (3227)

Projects

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  • All Projects
All project locations are approximate

Photos

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Showing 1-16 of 151
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Comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment

Alexandria, VA on Feb 11, 2019
I was absolutely surprised to see that the workers probably left the space cleaner than when they arrived. They took care to cover everything that might get dust or paint and then when complete, vacuumed and cleaned everything in the general area.

Comment on "Why Moss"

Falls Church, VA on Jan 28, 2019
They came with creative ideas about how I can accomplish my remodel. More so than the other companies I spoke with.

Comment on "Recognize Excellence"

Fairfax Station, VA on Jan 15, 2018
Michelle Moore worked us into the schedule as quickly as possible, which was helpful since we were without a shower! Stan Stevens was his usual positive self, and did a great job installing our new shower doors and cleaning up. He is always a pleasure to work with!

Comment on "Recognize Excellence"

Clifton, VA on Jan 08, 2018
Bob Keen and Nicolas Clapes. Always professional, on time, kept us informed as to who/when/why contractors would be coming to the house. Responded quickly to questions and issues and let us know how the situations would be resolved. Offered ideas and suggestions that we would not have come up with...

Comment on "Lead Source"

Clifton, VA on Jan 08, 2018
A neighbor was using Moss and I had the opportunity to speak with the contractors while they were working on the bathroom. Our neighbors were pleased with the work and process so we decided to call for an estimate.

Comment on "Why Moss"

Arlington, VA on Jan 08, 2018
Moss does quality work. They show up when they say they will and finish in a timely manner.

Comment on "Problem Resolution"

Annandale, VA on Jan 08, 2018
The MOSS project manager Chris Hall was fantastic and went above and beyond to address problems.

Comment on "Recognize Excellence"

Annandale, VA on Jan 08, 2018
Chris Hall, our project manager. Top to bottom his professionalism, responsiveness, and ability to execute goals on time at a high quality made our experience good. He did a great job.

Comment on "PM Communication"

Annandale, VA on Jan 08, 2018
Mr. Hall was consistently on the ball and very responsive to phone calls, or text messages to either answer a question, or address an issue. The utmost professional.

Comment on "Recognize Excellence"

Arlington, VA on Jan 07, 2018
Emil was knowledgeable, polite, and efficient. He explained the work to be done, kept the work area very neat and was always on schedule. I would recommend Emil to anyone looking for a reliable technician for their home repair job.
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Affiliations

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  • GuildQuality

More about Moss Building and Design

As a GuildQuality Guildmember, Moss Building and Design relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Moss Building and Design in Arlington, VA; Herndon, VA; Fairfax, VA; Alexandria, VA; Oakton, VA; Vienna, VA; Mclean, VA; Reston, VA; Ashburn, VA; Falls Church, VA; and 59 other cities in Virginia.

In this report, Moss Building and Design has published a summary of the customer feedback they've received since they joined GuildQuality in August 2014. In that time, 1,047 out of 3,414 customers (31%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2019.

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