"Moss Building & Design is an award-winning remodeling company and your partner for creative architecture, design and impeccable construction. We have an established reputation for excellence in additions, home renovations, kitchens, bathrooms and basements and have been serving Northern Virginia for nearly 18 years. At MOSS we collaborate with our customers to develop solutions that encompass the vision they have for their home. We believe the remodeling process should be as good as the results so we have developed MOSS Online to ensure clear and consistent communication and so that everything happens when and how it is supposed to, giving you results you expect...on-time and on-budget."
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodeling (3217)
Design build remodel (3217)
Home remodeling (3217)
Kitchen remodeling (3217)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Moss Building and Design relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Moss Building and Design in Arlington, VA; Herndon, VA; Fairfax, VA; Alexandria, VA; Oakton, VA; Vienna, VA; Mclean, VA; Reston, VA; Ashburn, VA; Falls Church, VA; and 59 other cities in Virginia.
In this report, Moss Building and Design has published a summary of the customer feedback they've received since they joined GuildQuality in August 2014. In that time, 1,043 out of 3,404 customers (31%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2019.
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