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Moss Building and Design

4125 Lafayette Center Drive, Suite 100, Chantilly, VA 20151(703) 961-7707
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About this company

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Moss Building and Design

Moss Building & Design is an award-winning home remodeling company in Northern VA that has established a reputation for excellence in remodeling additions, kitchens, bathrooms and basements. As an award-winning Virginia contractor we know what it takes to transform your house into the home of your dreams. As a result of the countless requests by Moss Building & Design customers who already know and trust the MOSS name, we also offer home services needs including plumbing, electrical, handyman services, and much more.

GuildQuality Member
Guildmember
Since 2014
Feedback Milestone
10 Consecutive Great Reviews
2018 - See more

Types of work

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Addition (2873)

Bathroom remodel (2873)

Design build remodel (2873)

Kitchen remodel (2873)

Projects

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  • All Projects
All project locations are approximate

Photos

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Showing 1-16 of 137
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Comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment on "Recognize Excellence"

Fairfax Station, VA on Jan 15, 2018
Michelle Moore worked us into the schedule as quickly as possible, which was helpful since we were without a shower! Stan Stevens was his usual positive self, and did a great job installing our new shower doors and cleaning up. He is always a pleasure to work with!
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Comment on "Recognize Excellence"

Clifton, VA on Jan 08, 2018
Bob Keen and Nicolas Clapes. Always professional, on time, kept us informed as to who/when/why contractors would be coming to the house. Responded quickly to questions and issues and let us know how the situations would be resolved. Offered ideas and suggestions that we would not have come up with...
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Comment on "Lead Source"

Clifton, VA on Jan 08, 2018
A neighbor was using Moss and I had the opportunity to speak with the contractors while they were working on the bathroom. Our neighbors were pleased with the work and process so we decided to call for an estimate.
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Comment on "Why Moss"

Arlington, VA on Jan 08, 2018
Moss does quality work. They show up when they say they will and finish in a timely manner.
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Comment on "Problem Resolution"

Annandale, VA on Jan 08, 2018
The MOSS project manager Chris Hall was fantastic and went above and beyond to address problems.
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Comment on "Recognize Excellence"

Annandale, VA on Jan 08, 2018
Chris Hall, our project manager. Top to bottom his professionalism, responsiveness, and ability to execute goals on time at a high quality made our experience good. He did a great job.
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Comment on "PM Communication"

Annandale, VA on Jan 08, 2018
Mr. Hall was consistently on the ball and very responsive to phone calls, or text messages to either answer a question, or address an issue. The utmost professional.
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Comment on "Recognize Excellence"

Arlington, VA on Jan 07, 2018
Emil was knowledgeable, polite, and efficient. He explained the work to be done, kept the work area very neat and was always on schedule. I would recommend Emil to anyone looking for a reliable technician for their home repair job.
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Comment on "Why Moss"

Arlington, VA on Jan 07, 2018
Response to my on-line request was immediate. No time waiting for technician to show up
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Comment

Clifton, VA on Jan 03, 2018
Thank you for all the work. The house looks great now!
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Affiliations

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  • GuildQuality

More about Moss Building and Design

As a GuildQuality Guildmember, Moss Building and Design relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Moss Building and Design in Arlington, VA; Herndon, VA; Fairfax, VA; Alexandria, VA; Oakton, VA; Vienna, VA; Reston, VA; Mclean, VA; Ashburn, VA; Falls Church, VA; and 57 other cities in Virginia.

In this report, Moss Building and Design has published a summary of the customer feedback they've received since they joined GuildQuality in August 2014. In that time, 960 out of 3,061 customers (31%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2018.

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