Additional Comments - Great experience very great quality of work and professionalism
Areas Of Satisfaction - They were very understanding of me and my husband’s schedule and they went out of there way to accommodate us.
Overall, they did an excellent job. There were a few things that they could have done better, but these were what could be called “nit picking”
Appointments & Meetings - They were typically very focused on getting the job done and worked on weekends to accomplish their task as quickly as possible.
Communication - They did a good job keeping me updated and provided weekly reports on their progress.
Contractor Knowledge - They were very knowledgeable in all aspects of the repair process
Employees Professionalism - Totally professional and always courteous
Process Explanation - They were excellent in explaining things to me as I am not very knowledgeable about all the various tasks that had to be performed
Trust - I totally trusted Marchese from day one. I think they are honest and professional. I did not trust some of their competitors. Which iscwhy I chose Marchese.
Work Done Right - Again, overall their work was excellent. They often made improvements that they did not have to by contract. There were minor details that could have been improved on, but that does not diminish their final product.
PM Communication - Excellent manager who always treated me respectfully and was very responsive when I needed him.
Areas Of Satisfaction - They exceeded my expectations many times. I asked to put blinds up in two windows and they put them up in every window in the house. The window trim work is spectacular. All the doors align perfectly. The two bathrooms tile work was flawless. The drywall was hung straight and without lumps. And , much more. Their workmanship.was really impressive.
Additional Comments - Anyone looking for a contractor they can trust and one who doesn’t try to scam you , doesn’t need to look any further than Marchese. They are not perfect, but they are really good and can be trusted.
They didn't finish everything or hang my drapes back.
They were the best!
Employees Professionalism - They were a great, polite, and very nice bunch of guys!
Areas For Improvement - They were great!
Areas Of Satisfaction - They did a beautiful job!
Additional Comments - I would recommend them 100%.
They are an outstanding contractor, and I would deal with them anytime.
Areas Of Satisfaction - They met/exceeded my expectations in all areas.
Additional Comments - They were so great. I would like them to do other things for me, but they only work with USAA.
Very professional and friendly
Areas For Improvement - I enjoyed working with them.
Areas Of Satisfaction - They definitely met my expectations in everything they did. I was very impressed with the whole project.
They were very concerned about my satisfaction.
Post-job Clean Up - The clean-up was wonderful.
PM Communication - He explained well.
Areas Of Satisfaction - They did a fantastic job.
The service was good.
Overall I could not have asked for more.
Areas Of Satisfaction - The crew's efficient way of moving around each other without interfering in the relatively small area of my first floor.
Additional Comments - Each and every crew member be it Marchese's own or those of their handpicked sub-contractors were pleasant and courteous.
Great to work with. I would definitely would recommend to others.
Appointments & Meetings - Techs were on time every day of project.
Communication - Couldn't have been any better. Keep me abreast of what was in the plan
Contractor Knowledge - All the techs seemed knowledgeable of their particular job.
Cooperative And Responsive - Excellent!
Employees Professionalism - Seemed to be top notch to me.qq
Process Explanation - Project manager reviewed the job with me.
I would not recommend Marchese Restoration to a friend.
I would definitely recommend Marchese Restoration because of the way they completed the work and the way they respected my house. They cleaned up well. Everyone that I dealt with had manners, was very polite, was prompt and courteous, and got the job done quickly.
I am likely to recommend Marchese Restoration to a friend because they completed the work on time and showed up when they said they were going to.
Highly recommend the company. They have great project manager that made a long process seem easy and the highly skilled crew did a great job. I would have these folks do all my home repairs if that was possible.
They are very professional and quick to get my work done in my home. When there was a slight issue with the work, they were very quick to come out and fix what needed to be taken care of.
Additional Comments - The person assigned to over see the contract was very professional.
When it was all said and done, they put everything back together. That was good, but it would have been nice if they could have professionally cleaned the carpet as well.
I was so pleased that Marchese Restoration could take care of my project. I was so impressed with this company. They exceeded my expectations.
They are so professional. The people that work for them are so nice and knowledgeable. They will be the company I will call for my next project.
Professional service in all aspects of the repair.
Appointments & Meetings - Timely meetings and working appointments were communicated on duration.
Communication - Great communication during the process, I was always informed on the progress so that other plans were not interrupted.
Contractor Knowledge - Every representative was deeply knowledgeable on their portion of the repair processes.
Cooperative And Responsive - Any issue that came up from the repair work was dealt with promptly and professionally.
Employees Professionalism - Great care was taken by all involved to keep the home in a good state during repair. Everyone in the process was a delight to meet and made the entire process stress free.
Post-job Clean Up - Great attention to detail on ensuring all remnants of the repair process were cleaned up.
Process Explanation - I was always kept I formed about the current and next steps of the repair.
Subcontractors Professionalism - I didn't even realize there were subcontractors as the level of professionalism didn't change at all during the entire repair process.
Trust - When an issue came up and I was told it would be handled, it was. One phone call, one promise, one happy customer.
PM Communication - Phone calls were timely and proactive.
Areas Of Satisfaction - The great communication from everyone that I met kept me informed of the repair which provided peace of mind.
Additional Comments - Superb work and experience overall. I hope another tree doesn't come through the roof, but if it does I know who to call.
Marchese Restoration was recommended to us by a neighbor with a similar issue and we understand why, as they were professional from start to finish. Vic walked us through the process during our first appointment and everything was smooth sailing thereafter. Workers arrived on time and completed the restoration work on schedule. They also submitted everything to our insurance company in a timely manner as well. If you want quality work from a trusted company, Marchese Restoration is the way to go.
Areas Of Satisfaction - Their professional and effectiveness was top notch
Elysia, my project manager, was excellent at keeping me up to date with everything going on.
PM Communication - If I could give her more than a five I would.
Areas Of Satisfaction - Marchese exceeded my expectations because they got the work done correctly. They kept me informed. They actually found a leak, and they let me know about it immediately.
Additional Comments - I would highly recommend them to anyone and everyone. They were professional and great about getting things done. I am highly satisfied.
They are not close to our area.