Legacy connected with us from the beginning with both phone calls and emails. They kept us up to date on what was happening and going to happen as well as solicited and answered all of our questions. Very easy to work with and reassuring. Jonah Miller was great to work with

The actual crew who did my roof was great, the lack of communication and overall project timeline was extremely disappointing.

Most likely.

Great work done in field and I really appreciate the way insurance was managed on my behalf. A little better/more regular/proactive communication on schedule and job status would be helpful.

Great team, from the initial roof inspection through the final completed work. The job was done perfectly and without any surprises or missteps. We aligned on a cost up front and the final job was exactly at that same price at the end. The price was exactly in line with the insurance adjustment. No surprises. Exactly how you want the job to be completed. I listen to 1130 AM radio every morning going to work. I hear the adds for some local companies to perform roofing work and to avoid the storm chasers. I have no idea how those companies would perform, but I expect they could be no better than I experienced from Legacy Restoration. I 100% recommend them.

the crew and team did a very efficient job

I have recommended them to a few family members, like my sister. They are really good, and everything went super smooth. Everyone on the team is professional. I don't have any complaints at all. I would highly recommend Legacy Restoration.

They communicated very well during the process and kept me apprised of any changes or needs.

The people were wonderful. The crews were amazing. They worked with me very well. I was happy with the entire experience and the team. I was pleased with the business and the supervisors of the team. I got a roof and siding done. I would like to shout out Oscar. Oscar came to my home with the crew to do my siding and he was great to work with.

It took longer than what it should have taken.

I would definitely recommend Legacy to friends and neighbors, and in fact I already have.

Our insurance agent suggested Legacy as a business they recommend. We contacted them and they handled everything for us. They were very professional in every regard. Great communications throughout the entire process. We couldn't be happier with the results. We would definitely recommend this company.

Once the weather started to cooperate the job was scheduled and completed in a timely manner. The mgmt staff was friendly and responsive to all of our questions and concerns. The cleanup also was done in good fashion. The new shingles and gutters look great and enhance the look of our house.

Very dissatisfied with the communication through out the process. We had 3 different project managers and we had to reach out multiple times for updates on the process. (Isak, Jade, and I don’t remember the first!) Had to escalate to the main office number and supervisors due to lack of response to email or voicemails left. The installation process and outside companies did a wonderful job.

I felt that I was in very fine hands. They did the work beautifully. Everything they said they were going to do happened and they have been great at communicating.

The process started out great, the sales person was personal and once we signed all the paperwork we were switched to a different sales person. The second was unresponsive and uninformed. I was told insurance would be covering everything and that there would be leftover money because there was other things that weren’t being completed. We received an additional bill after saying we owed X amount additional money and until I complained they went back to the insurance company for more money. In the meantime they hounded me that additional money before I got the additional money from the insurance company.

Once the roof was installed I had asked for an additional vent cut in. They did not do it at the time of the roof and had to call multiple times to have someone come back and cut it in. Then the vent was cut directly on the wall studs making hooking up the bathroom an absolute pain. They did the same with the 2 vents in the garage. It looks terrible from inside. I don’t want them to come fix it because I will get someone that will do it right. The gutter braces were either not connected, loose or barely screwed in. The first rain had water pouring over the top with the flexing of them. I fixed it all myself and corrected the missing braces. All in all I would not recommend.

From start to finish, they were amazing. They exceeded my expectations.

Long story short: Legacy does excellent work at a competitive price. I wouldn't hesitate to recommend their services. The whole process, from estimate to completion was about 1.5 months but since they handled most of the back-and-forth with the insurance company, it was a relative breeze. To be honest, there were times when the deal seemed too good to be true. I thought it could be a scam. Thankfully, Legacy is the opposite. It's a good company that does great work.

I assume the roof work was done well, but clean-up was very poor and communication from PM was lacking. Crews were pleasant and customer service was very helpful.

We have worked with Legacy for two years. Some project managers are really good, responsive, and responsible. The issue has been is there are a couple that have not been responsive. We have done a window installation, gutters, and roofing through them. It takes very long to get a production team arranged. It could be a back office issue, but there weren't many updates to the homeowner and the time was pretty long. We are still waiting on the window replacement project to finish. It took two and a half months to three months just to get the parts in with no updates. It is just a different experience than how we did it a few years ago with Legacy.

I'm not likely to recommend them. They have a horrible administration.

Quick to schedule, answered any questions or concerns, and were willing to correct any issues we had after the install. Would highly recommend to others.

I definitely liked the work done by the crew, but I wish I would have done a closer self inspection before they left so I could have had a couple pieces fixed on the spot. I do recommend Legacy Restoration though. Overall it was a great experience.

I was the one that had to continue to call about updates.

I was assigned to 10 different representatives through my year-long process. Ridiculous.