Poor to no communication throughout, except once the final invoice was issued
Multiple project managers during the course of the project--I still couldn't tell you who they were or how many there were
Delays with insurance company due to inaccurate information provided by Legacy--this happened at least twice
Quoted amount on soffits changed midstream, although it was subsequently honored when I said that wasn't acceptable
Another quoted amount was increased (gutter installation) and I just cancelled that portion
After project was said to have been finished, someone had to come out to complete two relatively minor things
Entire process took too long and was extremely frustrating

Follow through, work quality, overall customer attention

There were a few situations where I felt more communication would have been helpful around scheduling and insurance.

The project time was over a year. Geoffrey took over as project manager and got it done. Thanks Geoffrey.

they did a great job

Salesman lied repeatedly about start date and gave constant bullshit excuses. Delay of 3 months from promised date cost us time and money. Only when we contacted a lawyer did they schedule.

I like how they took care of everything. I didn't have to fight with the insurance company because they took care of that also.

Working with the project manager, Kevin, made the process extremely smooth and streamlined from beginning to end.

Justin has always communicated with me on very timely basis. The work is recognizably high quality, completed by productive and conscientious professional crews. They got things done right, in just a short amount of time!

Our roof is high, and we have not been up there to inspect the work that was done. However, we trust Legacy Restoration to take care of their customers. The city came to complete inspections, and we expect the work to be done decently on the roof.

Everything went great with Legacy Restoration. The workers were very courteous.

They are too slow.

High quality work. Quickly responded to questions and concerns.

I picked a blue color that was from Mastic Siding, turned out to be JUNK! It rippled on all sides of our house. Legacy turned it in as an insurance claim on their part, the second time being put on my house the Mastic product did the same exact thing. Mastic put up a fight, wanting to put the same junk on my house for the third time but Legacy Restoration fought for us!!! Legacy went way above and beyond and got LP Smart Siding for our home. It's AMAZING!!

low stress, no issues, high quality work, excellent results

Completely incompetent management of the project.

Multiple problems needed to be corrected after roof was installed in early June, repairs were finally completed (I think) on Nov 15. Also had new gutters installed, had them out to adjust due to standing water in gutters twice, never noticed any of the installers using a level to make sure there was enough fall for the gutters to drain. The whole process seemed very un-organized. If I ever need another new roof I will go with a small local contractor.

The original plan changed according to how much the insurance paid. I was lead to believe my house would also have money left over for

I have recommended them already and will in the future. Very professional and helpful

The siding team did a nice job with the work. The roof.. not so much.

They had poor customer service.

Everyone I had contact with were very friendly, courteous going above and beyond to make sure I was satisfied with the process, the experience, the planning, outcome and results. They were truly easy to work with and professional.

They did the work on a timely basis and professionally. We had one little hiccup with the shingles not laying down flat, but they sent someone out and resolved it.

Transparent and easy to communicate with they responded quickly and effectively

Pedro was clear and made sure to answer any of my questions.