Improvement Zone is family owned, licensed, and insured in Maryland. We are committed to creating positive experiences where people want to invite us to come back. We are an EPA Certified Renovator company, a Home Performance with Energy Star Contractor, and a member of BPI (Building Performance Institute). We also are members of the National Association of the Remodeling Industry and an Accredited Business with the Greater Maryland Better Business Bureau. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodel (177)
Windows & doors (175)
Home energy audit (4)
Energy efficiency upgrades (2)
Home for sale (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Improvement Zone relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Improvement Zone in Annapolis, MD; Baltimore, MD; Columbia, MD; Severna Park, MD; Arnold, MD; Riva, MD; Crofton, MD; Odenton, MD; Edgewater, MD; Glen Burnie, MD; and 33 other cities in Maryland.
In this report, Improvement Zone has published a summary of the customer feedback they've received since they joined GuildQuality in April 2014. In that time, 131 out of 205 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2018.
Improvement Zone surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Improvement Zone customer, and if Improvement Zone completed work for you after April of 2014 but you haven't yet received a survey, please let us know.
Improvement Zone is a candidate for a 2018 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Improvement Zone must survey all of their customers, with the following exceptions: ADA Home Modification Homeowners with whom we don't have contact..
If you are a recent customer of Improvement Zone and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Improvement Zone's application.
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