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When it comes to choosing a renovation company, your options are almost unlimited. But if you ask Hopedale Builders founder Brett Taylor what makes them different than other companies, he’s quick to answer, “Our genuine passion for solving challenging renovation problems with creativity and bringing our customer’s vision to life is what separates us from other builders in Charlotte.” Founded in 1997, Hopedale Builders is dedicated to providing the highest-quality custom renovation with a customer service experience that is unparalleled. Based on their awards and repeat customers, Hopedale is clearly succeeding. As a leader in the Charlotte building and renovation industry for over 15 years, Hopedale Builders provides an exceptional customer service experience with personalized attention to every project they work on, regardless of size. By utilizing the finest renovation craftsmen in the Charlotte metropolitan region, coupled with the industry knowledge to solve complex renovation problems with creativity and expertise, Hopedale builders is able to exceed customer expectations on every project. More
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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Jennifer F.
Comment on "Schedule"
Comment on "Area For Improvement"
Comment on "Area Of Satisfaction"
Comment on "Area Of Satisfaction"
Comment on "Area For Improvement"
Comment on "Area Of Satisfaction"
Comment on "Area Of Satisfaction"
Comment on "Anything You'd Do Differently"
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Affiliations
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- Remodelers Advantage
Other Affilations
- GuildQuality
- Better Business Bureau
- Home Builders Association of Charlotte
- National Association of the Remodeling Industry (NARI)
- Remodeler's Advantage
More about Hopedale Builders
As a GuildQuality Guildmember, Hopedale Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hopedale Builders in Charlotte, NC; Na, NC; Mount Holly, NC; Charlotte, NE; and Chalotte, NC.
In this report, Hopedale Builders has published a summary of the customer feedback they've received since they joined GuildQuality in January 2019. In that time, 26 out of 49 customers (53%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2019.
If you are a Hopedale Builders customer, and if Hopedale Builders completed work for you after January of 2019 but you haven't yet received a survey, please let us know.
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