When it comes to choosing a renovation company, your options are almost unlimited. But if you ask Hopedale Builders founder Brett Taylor what makes them different than other companies, he’s quick to answer, “Our genuine passion for solving challenging renovation problems with creativity and bringing our customer’s vision to life is what separates us from other builders in Charlotte.” Founded in 1997, Hopedale Builders is dedicated to providing the highest-quality custom renovation with a customer service experience that is unparalleled. Based on their awards and repeat customers, Hopedale is clearly succeeding. As a leader in the Charlotte building and renovation industry for over 15 years, Hopedale Builders provides an exceptional customer service experience with personalized attention to every project they work on, regardless of size. By utilizing the finest renovation craftsmen in the Charlotte metropolitan region, coupled with the industry knowledge to solve complex renovation problems with creativity and expertise, Hopedale builders is able to exceed customer expectations on every project. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Custom home (4)
Bathroom remodel (3)
Basement remodel (1)
Kitchen remodel (1)
New home (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Hopedale Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hopedale Builders in Charlotte, NC; Charlotte, NE; and Mount Holly, NC.
In this report, Hopedale Builders has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 19 out of 35 customers (54%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2014.
If you are a Hopedale Builders customer, and if Hopedale Builders completed work for you after April of 2013 but you haven't yet received a survey, please let us know.
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