Custom Concepts Construction, Inc is a local, family owned business. We have over 30 years of combined experience in residential construction. We specialize in building high quality residential construction projects. The superior quality and attention to detail of our projects is unparalleled in the industry. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Windows & doors (158)
Kitchen remodel (111)
James Hardie (54)
Roof repair (2)
Bathroom remodel (1)
Covered porch (1)
Design build remodel (1)
Exterior painting (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Custom Concepts Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Custom Concepts Construction in Rockville, MD; Bethesda, MD; Gaithersburg, MD; Silver Spring, MD; Germantown, MD; Potomac, MD; Frederick, MD; Sliver Spring, MD; Ijamsville, MD; Clarksburg, MD; and 55 other cities in Maryland, District of Columbia and Virginia.
In this report, Custom Concepts Construction has published a summary of the customer feedback they've received since they joined GuildQuality in October 2012. In that time, 122 out of 207 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2018.
Custom Concepts Construction surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Custom Concepts Construction customer, and if Custom Concepts Construction completed work for you after October of 2012 but you haven't yet received a survey, please let us know.
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