Charm City Roofing is full service licensed and insured roofing contractor, specializing in roof replacement and roof repair in Greater Baltimore. At Charm City Roofing we are committed to providing expert craftsmanship and outstanding customer service to the Greater Baltimore area. We provide top quality products and expert installation at a reasonable price.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Replacement roof (432)
Roof repair (93)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Charm City Roofing relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Charm City Roofing in Baltimore, MD; Arbutus, MD; Halethorpe, MD; Parkville, MD; Randallstown, MD; Owings Mills, MD; Columbia, MD; Catonsville, MD; Elkridge, MD; Glen Burnie, MD; and 42 other cities in Maryland and Maine.
In this report, Charm City Roofing has published a summary of the customer feedback they've received since they joined GuildQuality in October 2016. In that time, 230 out of 471 customers (49%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2019.
Charm City Roofing surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Charm City Roofing customer, and if Charm City Roofing completed work for you after October of 2016 but you haven't yet received a survey, please let us know.
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