Excellent sales experience during quote
Excellent interactions with all employees from start to finish
So respectful and attention to detail shown every step of the way

Very thorough and friendly sales

the workmanship was great but dealing with others not so great

The work was very well done, the timeline was not great.

It’s ni

We have used Bee Window for a number of years now. At least 10 years ago, we purchased 11 windows for our home and we have no complaints. They were very clean with the installation, and we had no mess that was left. Our daughter that lives in the home loves the new windows.

They did a good job and it was an okay experience.

Everyone did a great job and we weren't pressured into buying.

Professional throughout. Great communication.

The confusion on the size of door we could install between salesman, measuring person, installer, and manager didn't speak well of the company. Lack of communication during the whole process was not very good.

This was a very good experience. I have used them before and wasn't quite satisfied but they did a great job this time around.

Overall, they are good windows, but I was very dissatisfied by the service.

The quality of work was perfect. I am really satisfied with it. I am satisfied with the gentleman who installed it. Everyone you hire should be identical to that man. I have never seen a man throw himself into his work like he did. He was excellent. I would have him do my work any day.

From start to finish, everyone I dealt with was thorough and excellent.

My installer Brian was incredible, he worked harder than anyone I have every seen.

We highly recommend Bee Window for your window installations. We had 5 bedroom windows replaced and 2 bow windows replaced all of which were over 40 years old. We weren’t expecting any issues with the bedroom windows and there were none – they look beautiful! However, our bow windows had NOT been professionally installed, so we were expecting there could be some issues.

Our technicians Matt Lang and Donald Hodson were absolute pros at their jobs and when the unexpected happened with the bow windows, they analyzed the problems and worked with the Installation Manager, Mark Mitchell, to come up with solutions for beautiful and secure window installations.

We are so impressed with the professionalism of this install team not only for the quality of their work but also their work ethic. This Bee Window team has certainly exceeded our expectations.

Thank you so much, Matt, Donald and Mark!

I had a great experience with Bee Window. After dealing with another widow company and quality of windows and service just doesn't compare.

more communication

Your customer service and communication and your lack of calling people back is terrible.

Very professional salesman and installer

Getting in touch with someone about replacement parts and service is bad.

The entire process from consultation to after installation has been difficult. During the initial consultation I mentioned that I wanted all new windows (21 in total) and was given no input on what I wanted other than color and window type. I didn’t get asked if I wanted all new full frame or replacement. I had no input in that. I was told I was getting 4 full frame and 17 replacement windows. I went back and forth on the price as he started at over $130,000 and went down to $65,000, then $55,000, and settled at $49,900. I was told I would get a detailed breakdown of what I was going to get and never received that. I was told as a 100% disabled veteran I was getting a veteran’s discount but have no proof I received anything. After installation I was told to sign for payment but never got a walkthrough for completeness or quality. After checking the windows I found screens damaged and every window was dirty with some type of debris and a couple windows were badly scratched. There was also 2 windows that had white casing and white interior frame (one of those was in the same room with a window with brown casing and interior frame and looks terrible). I called and emailed my salesman who said he would look into it but then took a few weeks to respond. He then said he would come out to check early the next week and didn’t respond until I asked him about the visit. He mentioned he has a cancellation the same day and came out later that evening. After looking at everything he made excuses about the dirt and debris in the windows due to non cleanup after installation and said that’s normal. He tried to explain away the 2 white windows and told me it would cost more to change them. When I asked him why I never received the detailed list of what I was getting he glossed over it and said he would
Che k with his manager about what they can do. I asked why I wasn’t explained these options during the initial consultation and that if this was known it would have been much cheaper to change during installation instead of after where it’s a much bigger job. I got no explanation on why. I asked why I wasn’t offered 21 full frame windows quotes to decide and why I didn’t get any input beyond color and window type. No answer. I was told he is talking to his manager and it will take about a week or more to figure out what to do and I had to wait. I’m waiting until next Thursday and then I’m escalating to Bee senior lead ratio because this has been a dreadful experience.

Team did not listen, when I pointed out picture window was not leveled or centered. There was a communication issue. Also the tech in the house was coughing and putting his figure in his mouth for saliva to smooth caulk on windows.

Installers were very knowledgeable, great customer service.

Missing materials and damage to house. See comments below.