AC stopped working within first month
We adore the quality and charm of our home. Ross was an honest, stand-up guy who was proactive and trustworthy. He kept us in communication constantly with updates on the home, he listened to any and all of our concerns and attended to them immediately and thoroughly. He went above and beyond to give us the “Ashton Woods experience”. We were so grateful to work with him.
I used to think Ashton Woods was a great company until my clients and I had to go through construction and customer service… not a pleasant experience!
The quality of the work is very high. The people I've worked with at Ashton Woods have been fantastic to work with.
Great product I am a GC but I picked Ashton
It’s a nice neighborhood and we haven’t had many issues. I do wish the options would have been thoroughly explained to us when we were picking our home. For example, we were told once we pick a package, we wouldn’t change anything but that’s not true, we found out afterwards that we could’ve changed the lighting fixtures and the bathroom fixtures.
The home buying and building process was seamless.
The quality of the build is above average. The only issue is with the builder/contractors who seems like they are not properly supervised or checked often to make sure they are not making shortcuts of the specific tasks. I understand these contractors are grown men and women but with the issues residents are having, it seems no one is going back behind to check for quality of work. Ashton Woods as a “clean up as you go” rule but not enforced because trash is everywhere (food, packets, empty drink bottle, screws and nails all over the job site and on the roads including the side walks.
Happy with quality and process!
You have a good quality as well as a great customer service
I like everything about my house. In addition, AW was very responsive when answering my warranty requests.
Craftsmanship of work is sloppy and work looks rushed. Attention to detail is non existent and justification from workers is “that is kind off normal” or “looks good to me” I did not pay to NOT see imperfections
Overall, I would recommend AWH. Much like anything else, there are a few things they need to work on, especially when it comes to customer service in sales and design. That may be true of most large home builders. Our construction manager was the one who made the real difference in our home buying experience with AWH.
We have had so many issues with our home, they are electrical. They can't seem to figure out the problems. I don't know if I would be willing to tell my friends to purchase an Ashton Woods Home with the problems we encountered.
I have purchased five new construction homes in my lifetime. Ashton Woods has been the best experience that I have had.
Quality of work was very poor
It has been a phenomenal experience, from the sales to the construction to the warranty. All of the Ashton Woods employees have been caring and have guided us through the process, making it exceptional.
The property we purchased was an investment for us to rent out and we’ve had zero quality issues that we’ve needed to address.
Our experience with Ashton Woods was great, would definitely recommend to others. Very happy to be living in our dream home.
We are very pleased with the construction and all the little details The environment of the whole neighborhood that Ashton Woods Homes has designed is good. We really appreciate all the effort Ashton Woods Homes has put into this neighborhood to make it a really good place to live.
The customer service was superior, and the employees actually cared about you becoming a part of their Ashton Woods family.
Overall very good with warranty work. But their sales team told us we could plant fruit trees in our backyard and the HOA is not letting us do that. The builder is not responding to our call for assistance. Planting trees is the reason we ended up buying the home with Ashton Woods so this is a big deal for us.
Denied exterior color scheme choice after contract was signed and deposit was made, now we must pay to revise exterior trim color to original color scheme selection. Otherwise likely to recommend.
I would recommend Ashton Woods Homes (Orlando) to a friend. However, I would caution them to pay attention to detail.
Absolutely would recommend an Ashton Woods home, we've built 2 other homes prior with other builders and this was by far our best experience.