The Warranty department is sometimes unresponsive

First, we want to emphasize that we want to love the house overall and genuinely enjoy coming home to it every day. My wife especially loves the home, and we are thankful for it. Our goal is not to be negative, but rather to ensure that the items below are properly addressed so that Ashton Woods stands behind the quality of its product and corrects the deficiencies while the home is under warranty. We closed on 30 April and moved in on May 11th. We are just over 30 days living in it and these concerns need to be addressed.

Kitchen

1. Kitchen Counter Separation
* The caulking between the kitchen countertop and wall has cracked and separated.
* There are visible gaps developing between the counter and wall that need to be repaired and properly finished.
2. Cabinet Soft-Close Issue
* Only one cabinet appears to be soft-closing.
* The remaining cabinets do not have the same operation and need to be evaluated for consistency.
3. Kitchen Outlet Grout/Finish Quality
* There is cracked grout around the kitchen outlets.
* The finishing work around these areas is poor and noticeably below the quality expected in a new home.

Garage / Building Envelope

4. Garage Sealing and Pest Intrusion
* The garage is not properly sealed.
* Bugs and other pests are regularly finding their way inside.
5. Garage-to-House Wall Air Leak
* There is a large gap near the baseboard area on the wall separating the garage from the living space.
* Cold air is leaking through this area.
* Exposed tape, a protruding nail, and visible insulation can be seen.
* This shared wall backs up directly to the kitchen area (refrigerator and kitchen counter).
* The wall needs to be properly sealed and repaired.

Exterior

6. Driveway/Concrete Finish
* The concrete finishing around the driveway is noticeably poor.
* The appearance is inconsistent and detracts from the overall look of the home.
7. Foundation Damage
* On the left side of the house, there is a significant chunk missing/damaged on the exterior foundation area.
* This should be repaired and sealed to prevent weather-related deterioration and further damage.
8. Front Door Sealing
* The front door is not properly sealed.
* Daylight can be seen through portions of the door.
* Bugs can easily enter through the gaps.
* The weatherstripping and sealing need adjustment or replacement.
9. Front Hose Bib Attachment
* The hose connection on the front of the house is loose and not securely attached.
* It needs to be properly fastened.

Bathrooms

10. Upstairs Bathroom Caulking
* The upstairs bathroom requires touch-up caulking.
* The sink countertop area shows visible separation from the wall.
11. Master Bathroom Grout and Caulking
* The grout below the shower area requires touch-up.
* The caulking around the vanity/countertop also needs attention.
12. Bathroom Door Latch
* One bathroom door does not properly latch when closed.
* The door hardware and alignment need adjustment.

HVAC / Comfort

13. Bedroom Above Garage Runs Hot
* The bedroom above the garage consistently runs approximately 3–4 degrees warmer than the rest of the house.
* Airflow to the room is noticeably weak compared to other rooms.
* Due to our autistic son being particularly sensitive to heat and running warm, we had to purchase a portable air conditioner for his room.
* The HVAC airflow and temperature imbalance need to be evaluated and corrected.

Water Heater / Service Experience

14. Water Heater Failure Shortly After Move-In
* Approximately one week after moving in, the water heater stopped working.
* A technician was initially sent out who identified the issue as an electrical connector/nut.
* The water heater worked only briefly before failing again.
* A subsequent visit determined that a fuse needed replacement.
* While the issue was ultimately resolved, it was disappointing to experience a water heater failure so soon after moving into a new home.

Closing Statement

We truly enjoy our home and are grateful to be Ashton Woods homeowners. Our concerns are not intended to be complaints for the sake of complaining, but rather legitimate quality, workmanship, performance, and warranty items that we believe should be addressed. We would appreciate Ashton Woods standing behind its product and correcting these issues so that the home reflects the level of quality expected from a newly constructed residence.

After moving in, problems started small but so annoying. I have to constantly schedule things. My garage door faulty and still waiting to be hopefully fixed.
Pine needles used to cover yard is so useless and dirty. Each visit to outside requires cleaning home because they are carried inside. Already punctured bottom of my feet multiple times.
I am very upset about this.
Asked hoa about fence approval month ago and still no response.
I already told my real estate agent hiw unsatisfied i am. If home was returnable, i would return it in a heart beat. My first dream home became my nightmare. So NO I am not satisfied at all.

From the moment we met with Ty Wells in the sales office to the final meeting with Trey Woodall we were impressed with the professionalism of everyone involved in the build of our new home. It was like nothing we had ever experienced before and we are incredibly grateful for that.

This is most outstanding and professional team I ever meet, they are really friendly and knowledgeable on everything we need.

Most seamless home purchasing experience I’ve had by far. Exceptionally knowledgeable professionals working with us on our home and couldn’t be happier with our choice to move into this Ashton Woods home in this neighborhood. 10/10

Our first home with Ashton Woods was fantastic. This one was rushed with resulted in a sewage backup where feces was all in the bathtub and in a different room overflowed into the living room onto my child’s shoes. This was due to a stopper ball left in the pipes and everything overflowed the day after we signed the papers. Ashton Woods paid for cleaning but it was so unfortunate that happened. Then after a few months our dryer almost caught on fire because another stopper for the vent was left by the builder. That’s dangerous. Again very disappointing

A good construction company, congratulations!

We’re happy in our new home. Definitely recommend to a friend.

I like the fact they were straight forward with me. what they promise is what they delivered and they involve you in the process.

After moving in and seeing the quality of the work that was done, I’d never recommend Ashton Woods. Paint all over the floors and baseboards, windows, throughout the house, toilet seats put in crooked and squeaky, faucets that spray water on the side instead of straight down, electrical outlets painted over, scratches in baseboards, and a severe infestation of midges that keep you from entering your own home through the front door. It’s appalling.

The Ashton Woods Homes' quality build and finishes are excellent, and their sales and service team, along with the follow-through, is very good.

In general, I do like the design of my home and the overall construction of it. The neighborhood is nice.

Everything was handled very professionally and respectfully

They are absolutely excellent.

First off the heat wasnt working then the a/c was out for 2 weeks. I spoke to everyone and anyone and there was no sense of urgency at all. Finally the a/c was fixed and to our shock the attic was never insulated at all!!! They did send a company out to blow insulation into the attic rather quickly but how was this possible?! Was the attic never inspected. Now we worry and wonder about mold since the house was in the 80’s for about 2 weeks. Oh and still wondering where the garage door openers are… we never got those either. I am extremely disappointed with this whole ordeal. So no i would never ever recommend this company/builder to anyone… ever!!

Great attention to detail by the project manager Gus!

We would absolutely recommend Ashton Woods to a friend. The home buying process was seamless from start to finish, and our agent kept us well-informed every step of the way. We truly love our home. The finishes are beautiful, and the overall quality exceeded our expectations.

Shortly After purchasing our new house we found out that there was no hot water . Filed a warranty claim and plumbers showed up and diagnosed the issue as crossed water piping . The house was plumbed incorrectly where the hot water went to the cold said and the cold water went to the hot side . My whole house was then cut open on numerous walls and on the concrete floor to correct the problem . As of today 3/27/26 , the repairs are still ongoing . We closed on our new house on Feb 12 .

Ashton Woods Homes builds very nice homes. They are well designed and distributed. They are very good. I am satisfied.

Touring this Ashton Woods house for the first time felt like no other house tour we had been on. It was that surreal feeling of “wow, we found our home.” The layout and design of this home felt like the exact space and feel we wanted. It was a blank canvas for us to make it ours. Not only was the house exactly what we pictured ourselves in, but the sales representative and project manager answered every single question in a timely and detailed manner. They were truly invested in us and our race to get this home before the new year. I cannot recommend Ashton Woods enough.

Yes.

Overall, the quality of the product and ability to customize it is superior to other builders in a similar price range. Everyone from sales, design and construction was very nice and helpful, and we enjoyed the process of building our home with Ashton Woods. We have already recommended it to other friends.

Yes. But they need to improve regarding the closing process and ensuring that payments are transferred correctly and within a timeframe. Because I left my parents, requested the payment several times, and my request was not granted. Therefore, there was not enough time for the payment to be credited to the creditor's account. As a result, I suffered financial losses.

Ashton Woods Homes is very good.